Contact tpPLC Support

by Jnote

I have the TL-WPA4220 KIT to get internet to a dead spot in one bedroom. There is very little app or firmware support for issues on these devices, but I did get it up and running and was able to use this app and the link to web based settings from inside the app for some time. I had the base unit in an old router from maybe 2005 (router being used as AP) and in general I could load the app and check settings and status. I upgraded the AP router to an old NetgearR6300 for better AP speeds. After that, I can not see any of the PLC through this app. I can see on the PC program (off and on) and I know the WiFi is working on the PLC, but it doesn't load on the app. Tried resetting, re-syncing, etc etc. again, can see when connect a computer to the WiFi or LAN port on the PLC, but not the app.
I also find on my phone only the internet from the PLC constantly loses access and comes up with some random funky IP. Again, only on my iPhone which is the only phone with the app. But all other devices work.
Anyway, 1 star since the devices are working and can access settings via LAN but not the phone app after just a change of the AP it's running through.
One more note. If I move the 2 devices to one same outlet spot and connect, then the app sees them sometimes.
It's useless unsupported tech and program. Very disappointing....

by @davidserge

Try changing Powerline name from default on two PLC devices after they are linked up via powerline. The initial PLC adapter device loses its IP after it links up with a second PLC device, such as WiFi extender. You can see it in this app as one of your powerline devices, but you can’t configure or do anything with it from this app. Nor from the web GUI, as it does not have and IP address anyone once it’s linked up over powerline.
For how elementary this app is, it can’t even do one thing which is directly related to powerline configuration.
The WiFi extender settings could have been covered by Tether app (not that Tether offers anything beyond just the very very basic WiFi configuration, even there with very limited options).

by Dude Named Ben

I have a compatible power linedevice and got the app by scanning my box and instructions. The app saw my device and kept asking me to create a new password. Many very careful attempts later it still would not let me create one. The apps features are pretty low end but nice IF they work. They indicate you can turn off the lights which is nice for a bedroom. But that never worked.

Just spoke to my son who has the mesh units in his house which he bought yesterday. The units work great but exactly the same issue with this confounded app.

It is total crap and should be pulled from the store.