Thomann Official app not working? crashes or has problems?

Thomann Official Status

Last Updated on 2024-10-30 by thomann code & cookie factory GmbH

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Are you having issues? Select the issue you are having below and provide feedback to Thomann Official.

Fix my App Errors

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23 User reports:
App has problems

User reports 23

⚠️ Most reported problems ⚠️

Not working

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Thomann Official Problems 😠👌🔥

- Currency conversion not available for all regions on the app

Have a Problem with Thomann Official? Report Issue

Common Thomann Official Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Thomann Official app on iOS and Android devices. Solve all Thomann Official app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Thomann Official iPhone Issues and Solutions

Thomann Official iOS app crashes, not working, errors
Thomann Official iOS app network issues
Thomann Official on iOS has black/white screen

Thomann Official Android App Issues and Solutions

Thomann Official has errors/crashing/not working
Thomann Official server network connectivity issues
Thomann Official has black screen

Thomann Official iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Thomann Official app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Thomann Official app crashes or not working on Iphone (iOS):

Close and restart the Thomann Official app on iPhone
Update Thomann Official app to the Latest Version for iOS
Uninstall and reinstall Thomann Official iPhone app
Update your iPhone to the latest iOS version

Fix Thomann Official on iPhone unable to connect to server/internet connection issues::

To resolve Thomann Official network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Thomann Official black/white screen (blank screen) on iPhone:

Follow the Thomann Official iOS app troubleshooting guide Here →

Thomann Official Android App Issues and Solutions

Fix Thomann Official not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Thomann Official app issues:

Force Stop the Thomann Official App
1. On android, goto "Settings" » click Thomann Official app. » click "Force Stop".

Update Thomann Official to the latest version on PlayStore

Clear Thomann Official App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Thomann Official app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Thomann Official.

Fix Thomann Official unable to contact server/ Thomann Official internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Thomann Official » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Thomann Official » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Thomann Official on android.

Solve Thomann Official black/white screens issue on Android:

Follow the Thomann Official android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at thomann code & cookie factory GmbH, developers of Thomann Official.

Verified email ✔✔

E-Mail: info@thomann.de

Website: 🌍 Visit Thomann Official Website

Privacy Policy: https://www.thomann.de/gb/compinfo_appPrivacy.html

Developer: Musikhaus Thomann

About this app

Welcome to our all new international app - there's a lot to discover: over 110,000 products, unbeatable deals, loads of videos and high quality audio examples, instant notifications, reviews from independent professionals and confirmed buyers, your personalised customer centre, helpful technical guides and very much more. Access your synced shopping cart and wishlists across all devices and platforms: ThomannOfficial , the mobile site, and of course our classic homepage. For those who don’t know us, Thomann is Europe’s largest retailer of musical instruments, studio, lighting, PA equipment and accessories. Now we'd like to invite you for a quick tour of our store, and in case you're struck with shopping fever, don't forget our genuine added values.