Singtel Prepaid hi App Reviews

Ok I was pretty excited to use the eSIM Tourist plan when I got to Singapore but after spending nearly 3 hours trying to get stuff set up I would definitely say this experience is terrible, I did manage (I think) to get things working on my phone but still have no idea how I can sign into SingtelPrepaidhiApp now to check things because the number assigned doesn’t work in SingtelPrepaidhiApp . There’s nothing in the FAQ’s or Set Up Guides on how to do this. Please be aware if you’re on an iPhone you have to manage a ton of different configs in your phone both for the network but also for your messages (each contact you have to select which network to use to send). Just trying to figure out what number I was assign was ridiculous and involved attempting to figure it out meant making calls and texts to various people in a trial and error process. I work in tech and consider myself pretty advanced with stuff like this but wow what a waste of time. Oh and Caveat Emptor…every time to change a config you’ll need to power off and on the phone for it to set and then move to the next one.

When trying to redeem an in-store reward, you can’t bring up past redemptions. So if you click the wrong button and the redemption screen goes away before you you can scan the reward, it’s gone forever.

Could not get Sim registration to function properly. Lousy service and useless products

Was in Singapore trying to use, but it kept having an error that I wasn’t in Singapore

Pls be informed that my phone gets so warm after updating to latest version. Rating will be adjusted after fixing this bug.

Bought a month of data for vacation, couldn’t log in. Horrible app and no customer service at all

I spoke with Singtel. They said SingtelPrepaidhiApp is not compatible with iOS 15 and higher. I wasted a lot of time trying to register the card due to this issue. Very disappointing service.

So frustrating app keeps thinking im not in singapore. I can be connected to local wifi or roaming still keep telling me im not in singapore. How else to prove why not use gps instead of what ever else you guys using to determine if in sing or not.

They are cheat!!!.
How? - when the bandwidth package finishes they silently eat away the money from the account. Never sent any message or does not take any consent. That is why people are leaving the service. I have to look for other service too!

SingtelPrepaidhiApp gives very limited and confusing and unhelpful information. Also the data did not correspond to the plan I was informed about and there was no support. Just overall a huge waste of time.

Do not buy these prepaid sims from convenience stores. Your activation request goes into a black hole and the customer service are robo generic unhelpful responses. Only buy from a customer rep that can complete the activation for you because the convenience store clerk will not give you a refund.

Out of nowhere, SingtelPrepaidhiApp just cancelled my monthly plan citing an error with the payment system and cause my 300GB of data roll-over gone. I'm starting to doubt if it's a bug in SingtelPrepaidhiApp that won't let customer has too much data from rolling-over.

Not user friendly and so many issues with registration. They put so little empathy into their user experience and their app keeps crashing and having issues with following its own required registration instructions. If SingtelPrepaidhiApp wasn’t government required it would never be used.

Had to come back and write another review after spending another 30 minutes on the phone with Singtel support. SingtelPrepaidhiApp requires a photo of your passport, but the software used to capture that photo is completely broken. The result is that you stand there holding your phone over the document for as long as you can bear, and SingtelPrepaidhiApp never takes the photo.

Terrible app
Without a portal to register a new SIM card.
I bought a new SIM card but could not find a way to register it.

I was also frustrated with registration process but everything ended up working fine for my Singapore Singtel SIM card!

It helps a lot to pay and maintain my sg number remotely from overseas

Finally we have app for prepaid!

Singtel provides a wider range of data usage comparatively other networks. Specially IDD calls and network Coverage.

A great app, big help and easy to use