Singtel Prepaid hi!App Reviews

Singtel Prepaid hi App Reviews

Published by on 2026-05-25

🏷️ About: hi!App is the one-stop app for all your Singtel Prepaid needs with no data charges. Get the best deals and redeem rewards at your fingertips! Use hi!App to: - Register and activate your SIM or eSIM - Track your balance, usage and validity - Top up or buy Ultimate/Data/IDD/Roaming Plans - Activate your roaming plan - Sign up for auto top-up Monthly Plans - Check your inbox for exclusive hi!Surprise offers.


       


Overall Customer Experience 😎


🤬 Negative experience
87.9%

😎 Positive experience
12.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 280 combined software reviews.

Is Singtel Prepaid hi App Safe?
Singtel Prepaid hi!App does not appear safe based on available data.
12.1/100

  Safety Analysis »»

Is Singtel Prepaid hi App Legit?
Singtel Prepaid hi!App does not appear legitimate based on our analysis.
12.1/100



Read 20 Customer Service Reviews 😠💢

4.2 out of 5
Terrible Set Up Experience

Ok I was pretty excited to use the eSIM Tourist plan when I got to Singapore but after spending nearly 3 hours trying to get stuff set up I would definitely say this experience is terrible, I did manage (I think) to get things working on my phone but still have no idea how I can sign into SingtelPrepaidhiApp now to check things because the number assigned doesn’t work in SingtelPrepaidhiApp . There’s nothing in the FAQ’s or Set Up Guides on how to do this. Please be aware if you’re on an iPhone you have to manage a ton of different configs in your phone both for the network but also for your messages (each contact you have to select which network to use to send). Just trying to figure out what number I was assign was ridiculous and involved attempting to figure it out meant making calls and texts to various people in a trial and error process. I work in tech and consider myself pretty advanced with stuff like this but wow what a waste of time. Oh and Caveat Emptor…every time to change a config you’ll need to power off and on the phone for it to set and then move to the next one.

Impossible to redeem in-store rewards

When trying to redeem an in-store reward, you can’t bring up past redemptions. So if you click the wrong button and the redemption screen goes away before you you can scan the reward, it’s gone forever.

Worthless

Could not get Sim registration to function properly. Lousy service and useless products

Doesn’t register location

Was in Singapore trying to use, but it kept having an error that I wasn’t in Singapore

iPhone 12 Pro gets so warm

Pls be informed that my phone gets so warm after updating to latest version. Rating will be adjusted after fixing this bug.

Couldn’t log in

Bought a month of data for vacation, couldn’t log in. Horrible app and no customer service at all

Unable to register card on Hi!App

I spoke with Singtel. They said SingtelPrepaidhiApp is not compatible with iOS 15 and higher. I wasted a lot of time trying to register the card due to this issue. Very disappointing service.

Keep thinking im not in Singapore

So frustrating app keeps thinking im not in singapore. I can be connected to local wifi or roaming still keep telling me im not in singapore. How else to prove why not use gps instead of what ever else you guys using to determine if in sing or not.

Worst service provider of Singapore

They are cheat!!!.
How? - when the bandwidth package finishes they silently eat away the money from the account. Never sent any message or does not take any consent. That is why people are leaving the service. I have to look for other service too!

Unable to register new SIM card

SingtelPrepaidhiApp gives very limited and confusing and unhelpful information. Also the data did not correspond to the plan I was informed about and there was no support. Just overall a huge waste of time.

Prepaid sim activation nightmare

Do not buy these prepaid sims from convenience stores. Your activation request goes into a black hole and the customer service are robo generic unhelpful responses. Only buy from a customer rep that can complete the activation for you because the convenience store clerk will not give you a refund.

buggy data roll-over

Out of nowhere, SingtelPrepaidhiApp just cancelled my monthly plan citing an error with the payment system and cause my 300GB of data roll-over gone. I'm starting to doubt if it's a bug in SingtelPrepaidhiApp that won't let customer has too much data from rolling-over.

So many issues with registration

Not user friendly and so many issues with registration. They put so little empathy into their user experience and their app keeps crashing and having issues with following its own required registration instructions. If SingtelPrepaidhiApp wasn’t government required it would never be used.

Horrendous

Had to come back and write another review after spending another 30 minutes on the phone with Singtel support. SingtelPrepaidhiApp requires a photo of your passport, but the software used to capture that photo is completely broken. The result is that you stand there holding your phone over the document for as long as you can bear, and SingtelPrepaidhiApp never takes the photo.

Terrible app

Terrible app
Without a portal to register a new SIM card.
I bought a new SIM card but could not find a way to register it.

Registration eventually works, be patient

I was also frustrated with registration process but everything ended up working fine for my Singapore Singtel SIM card!

Awesome

It helps a lot to pay and maintain my sg number remotely from overseas

Good

Finally we have app for prepaid!

GREAT EXPERIENCE!!

Singtel provides a wider range of data usage comparatively other networks. Specially IDD calls and network Coverage.

Great App

A great app, big help and easy to use



Is Singtel Prepaid hi App Safe? 🙏

Singtel Prepaid hi!App does not appear safe based on available data. JustUseApp Safety Score for Singtel Prepaid hi App is 12.1/100.
This assessment is based on our NLP analysis of 280 user reviews. Combined with the app store average rating of 4.2/5.

Safety Analysis

72.8% of users say app is safe 👍
72.8%

13.8% of users have some concerns ⚠️
13.8%

13.4% of users say app is risky 🚨
13.4%


Is Singtel Prepaid hi App Legit? 💯

Singtel Prepaid hi!App does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Singtel Prepaid hi App is 12.1/100 .
This conclusion is based on analysis of 280 user reviews.

🔏 Privacy & Data Safety

Singtel Prepaid hi App collected the following data from you:

  • Data Linked to You:
    • User Content
    • Identifiers
  • Data Not Linked to You:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics



How was your experience with Singtel Prepaid hi!App? Post a Review




Features

Available in English, Mandarin, Bahasa Indonesia, Burmese, Tamil and Bengali language.

hi!App is the one-stop app for all your Singtel Prepaid needs with no data charges.

- Check your inbox for exclusive hi!Surprise offers.

  Contact Support
Developer:
Singtel Idea Factory Pte Ltd

Contact e-Mail: