Contact Aladdin Connect Support

by DanMichelucci

I am really stressed with this app. My home is entirely automated, I changed my old motors to this new one thinking they would be better but they are not, the wifi and app technology is horrible. The app is Impossible to use and it does not work all the time, it is REALLY slow to open and close the doors (almost 45 seconds to take the action) their server has issues all the time which makes their app insanely slow always loading, since I installed it and created a login I keep seeing a pop message: “cluster_max_load” (badly develop app/back end service) and that the service cannot connect at this time. How can I trust it to open my doors??! So disappointed. I tested through 4g, and all my different wifi networks. Terrible experience so far, not working. it connects but shows unknown status most of the times. After hours, finally works for some time and the garage door finally communicates, most of the time their server is not responding, which makes me affraid about their infrastructure.

by 55SDK

I bought 2 expensive garage openers with with a smartphone app for 3 reasons: safety, security, reliability. The app has been completely unreliable which compromises security and my family’s safety. After having old school remotes stolen out of a vehicle and other property stolen as a result, I bought these openers because of this highly rated app with positive reviews. My experience has been just the opposite. The Siri Shortcuts quit working at random times, have to be deleted and reconnected almost weekly. Since the latest update the doors will open but the app shows they timed out. The app then does not reset. The e only solution from Genie was to delete the app, restart my internet and completely repeat the setup, a process that takes an hour from start to finish. To the developers: put your updates through more rigorous beta testing and fix these glitches before pushing out the release. Securing people’s lives and property demands nothing less!

by Gmunst

Just bought new Genie looking forward to using this app. Connected backwards, app command to close door when door was already closed and visa versa, when open command to open, tech support had me up on a ladder taking cover off to pull wires to reset…seriously? But I did it, helped until next morning, checked the app, shows offline, and will not reconnect, I have a mesh network and 5G they said app needs 2.4? Get real… what a disaster and a disappointment in Genie, waiting to see how this will shake out in the end. I’ll update

Update - the next morning the app was offline, pretty much wrote this off, deleted the app, well called tech support this am reinstalled app, changed password too, and somehow it connected to my mesh network and seems to be functioning properly, tech Kayla was very friendly and supportive, ran a couple checks seems to be ok now, time will tell, still shouldn’t be this difficult.