Contact RICOH THETA Support
Company Name: Ricoh Co., Ltd.
About: Make life fun and work convenient with the 360° camera RICOH THETA
The 360°
camera RICOH THETA greatly surpasses your field of view to capture the entire
surroundings with a single shutter click.
You can view and share on a computer
or smartphone the images and videos you shoot.
RICOH THETA Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with RICOH THETA. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RICOH THETA. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Time Waster - Constantly unable to connect
by Advocateforintegrity
I spend so much time just trying to connect and reconnect to this camera that it is not worth it to have one since the useless app is needed to operate it.
I had hoped to get away from using Matterport for Virtual Tours bur cannot because that would mean relying on this useless app that constantly can’t make a connection and is always crashing.
Ricoh sells overpriced crap cameras. Can’t wait to return mine.
Terrible and clunky
by Mickie MANG
I can’t connect using WiFi. It’s the main way to connect using the camera, which means if you don’t have service, you have to choose between internet and controlling your camera.
When you do connect, it disconnects after 30 secs.
It has Bluetooth but it seems to be pointless and and I can’t do anything with it.
The app is clunky and not intuitive.
It very slow.
It doesn’t show live preview.
You can’t control the camera remotely with Bluetooth, you can barely control it with the WiFi.
There’s no way to reset WiFi pw
Overall I’m having an absolute terrible experience for a camera I just paid $1000 for.
App doesn’t work with iPhone XR or 6S
by IncaYupanqui
Theta app doesn’t start up. All I get is the Theta logo and then get booted to the home screen. If I reinstall Theta app, I get additional prompts for Location services and Bluetooth permission. Then I get booted to the iPhone home screen. Tried iPhone XR and 6S and a Theta V - all on the latest versions and firmware. Other apps seem to work; I tried easy 360 for RICOH, RICOH Tours, and RICOH THETA HDR. I want to use the on-camera auto HDR mode, so these apps are not a substitute for the Theta app.
Have a Problem with RICOH THETA? Report Issue
Why should I report an Issue with RICOH THETA?
- Pulling issues faced by users like you is a good way to draw attention of RICOH THETA to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a RICOH THETA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RICOH THETA.
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