Contact RICOH THETA Support
Published by Ricoh Co., Ltd. on 2023-06-19 About: Make life fun and work convenient with the 360° camera RICOH THETA
The 360°
camera RICOH THETA greatly surpasses your field of view to capture the entire
surroundings with a single shutter click.
You can view and share on a computer
or smartphone the images and videos you shoot.
How to Contact RICOH THETA Customer Service/Support
Listed below are our top recommendations on how to get in contact with RICOH THETA. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RICOH THETA. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Ricoh Co., Ltd.
E-Mail: [email protected]
Website: Visit RICOH THETA Website
Reported Issues: 3 Comments
By advocateforintegrity
Time Waster - Constantly unable to connect
I spend so much time just trying to connect and reconnect to this camera that it is not worth it to have one since the useless app is needed to operate it. I had hoped to get away from using Matterport for Virtual Tours bur cannot because that would mean relying on this useless app that constantly can’t make a connection and is always crashing. Ricoh sells overpriced crap cameras. Can’t wait to return mine.
By Mickie MANG
Terrible and clunky
I can’t connect using WiFi. It’s the main way to connect using the camera, which means if you don’t have service, you have to choose between internet and controlling your camera. When you do connect, it disconnects after 30 secs. It has Bluetooth but it seems to be pointless and and I can’t do anything with it. The app is clunky and not intuitive. It very slow. It doesn’t show live preview. You can’t control the camera remotely with Bluetooth, you can barely control it with the WiFi. There’s no way to reset WiFi pw Overall I’m having an absolute terrible experience for a camera I just paid $1000 for.
By IncaYupanqui
App doesn’t work with iPhone XR or 6S
Theta app doesn’t start up. All I get is the Theta logo and then get booted to the home screen. If I reinstall Theta app, I get additional prompts for Location services and Bluetooth permission. Then I get booted to the iPhone home screen. Tried iPhone XR and 6S and a Theta V - all on the latest versions and firmware. Other apps seem to work; I tried easy 360 for RICOH, RICOH Tours, and RICOH THETA HDR. I want to use the on-camera auto HDR mode, so these apps are not a substitute for the Theta app.
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