Contact Recently Photo Books Support

by Rg110647

I thought this app was a great idea and elected to take out a monthly subscription. After a few months I realized I didnt take enough pictures to justify the expense so I canceled my subscription. At least I thought my subscription was canceled. I was shocked to see that I was still being billed the monthly charge months after I canceled. I then tried to access my account to verify that the account was canceled but the app would no longer accept my password. So I reset my password and went to my account and clicked cancel my subscription, I got another message that said "Oops! Something went wrong". So I logged out and tried to access my account with the new password I just entered and again it wouldn't accept the new password. I went through the same process again with the same result. I then tried to contact the app support. There is no telephone number for the developer and the message I sent them detailing the problem I was having has been unanswered.
So, are you sure you want this app because once you sign up it appears that they won't let you cancel.

by Yogajencole

This company speaks with condescending tones and acts as though all billing issues are because of the customer. The books take hours to create because errors occur at least 20 times during the photo upload process. Because of this, I tried to cancel. They stated my subscription was cancelled yet continued to charge my credit card monthly. I then tried to get a refund and was denied. I changed my credit card number and had to open a complaint through capital one against them. Fast forward 8 months and they again charged my card through iTunes and then refused to honor or refund the amounts they have charged for all previous months. This company is a horrible to deal with yet I can't seem to get rid of them without cancelling iTunes all together. We all know, that is not possible! Now, all I can do is fight to get books published so I at least get my money back through a product. I just attempted to do so and was CHARGED an additional $8.99. I'm at a loss as to how to get refunds at this point.

by Alohahekl80

I used Recently, until recently. I cancelled my subscription after placing my last order which turned out to be a bad move on my part. Unfortunately, as soon as you cancel, you lose access to your account leaving you unable to track any outstanding orders. ‘No big deal’ I thought, I’ll just contact customer service to get a status (it’d been over a week since my order was placed at this point). It’s been three days and I’ve still been unable to get a status from customer service after numerous back and forths. Horrible, just horrible. Find another app to make your photo mags, you’ll be thankful you did.