Root app not working? crashes or has problems?

Root Status

Published by Root, Inc. on 2023-12-20

Root is the car insurance for good drivers like you. Unlike other insurers, Root
uses powerful tech to make car insurance easy, fast, and affordable.

I have a problem with Root

Are you having issues? Select the issue you are having below and provide feedback to Root.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

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Most reported problems

Reported Issues: 3 Comments

By Marian Lockman 10 months ago

Why can't I access my online account?

By Drew bowers 11 months ago

Will not take payments of any kind.

By Victoria Purl 1 year ago

Will not let me do anything

Common dislikes about Root app

- Mixed reviews

- Have to switch to their insurance to do the test drive

- Have to pay for two car insurance policies on the same car

- No option to do the test drive without switching to their insurance

Have a Problem with Root: Better car insurance? Report Issue

Common Root Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Root app on iOS and Android devices. Solve all Root app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Root iPhone Issues and Solutions

Root iOS app crashes, not working, errors
Root iOS app network issues
Root on iOS has black/white screen

Root Android App Issues and Solutions

Root has errors/crashing/not working
Root server network connectivity issues
Root has black screen

Root iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Root app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Root app crashes or not working on Iphone (iOS):

Close and restart the Root app on iPhone
Update Root app to the Latest Version for iOS
Uninstall and reinstall Root iPhone app
Update your iPhone to the latest iOS version

Fix Root on iPhone unable to connect to server/internet connection issues::

To resolve Root network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Root black/white screen (blank screen) on iPhone:

Follow the Root iOS app troubleshooting guide Here →

Root Android App Issues and Solutions

Fix Root not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Root app issues:

Force Stop the Root App
1. On android, goto "Settings" » click Root app. » click "Force Stop".

Update Root to the latest version on PlayStore

Clear Root App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Root app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Root.

Fix Root unable to contact server/ Root internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Root » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Root » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Root on android.

Solve Root black/white screens issue on Android:

Follow the Root android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Root, Inc., developers of Root.

36.36% Contact Match

Developer: Root, Inc

E-Mail: [email protected]

Website: Visit Root Website

About this app

Disclaimer for savings: Based on savings reported by actual customers who purchased a new this app policy between October 2019 - July 2020; changes in coverage levels not evaluated. By submitting a review for this app Insurance to Root store, you are granting this app the right to utilize, publish, and distribute, without limitation, for advertising, marketing, or commercial purposes, without any payment to or further authorization by you. Copyright this app 2022. this app is a registered servicemark of this app Insurance Company, Columbus, OH. With smarter tech, better rates, fast claims, customizable coverage, and everything in an app, this app is the insurance good drivers deserve. Disclaimer for quotes: WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL A PREMIUM RATE FOR THE INSURANCE ADVERTISED HEREIN. Disclaimer for savings, NE and CO customers only: Savings compared to this app rate without completion of test drive. Your this app Home policy allows you to customize your homeowners coverage to best fit your needs, with easy payment setup and 24/7 customer service. See how much you could save with auto insurance that’s smarter, faster, simpler, and better—download the this app app today. • Over 1. 5 million drivers already have this app. It covers your stuff when it's in your home and when it’s not (like your suitcase in a hotel), damage to your stuff from smoke or fire, a place to stay if your home is too damaged to live in, and even medical expenses if someone gets hurt in your home. Actual savings vary by channel of sale, test drive score, and rating factors. Unlike other insurers, this app uses powerful tech to make car insurance easy, fast, and affordable. How do we do it? Save on your homeowners insurance when you bundle with auto—it’s simple and convenient to bundle right in the this app app. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. If you rent your house, condo, or apartment, you can get renters insurance starting at just $6/month. this app is the car insurance for good drivers like you. Telematics is not used and resulting represented savings are not applicable in California. Referral program also not applicable in California. Visit joinroot. com/califaq for more information.