Contact Explain Everything Whiteboard Support

by NathanReading

It happened twice.

I’m trying out a lot of online whiteboards for mathematics research, collaboration, and teaching. Explain Everything has some nice features (like an infinite workspace), but also a lot of problems. The biggest problem in the interface is that you can’t easily select things and move/delete them. Instead, things are unaccountably “grouped” together with random other things (yes, even with the “auto-group” setting turned off).

But the kicker was losing hours of work. The first time it happened, I didn’t lose much, and I thought I had done something wrong. The second time, I had worked for a long time on a calculation, and then closed the folio cover and moved to a different desk. When I opened it again, I was asked if I want to upgrade (still trying it out), and when I said “no”, I progressed to a screen where I could choose which project I wanted to open. But my project was blank. Apparently, I was supposed to have pressed a “save” button.

For you younger kids: Back in the 80’s and 90’s, you used to have to ask your computer to save your work, because otherwise you would lose it the next time the computer or the program crashed, which was usually very soon. Those of us who lived through that don’t want to go back, and I’m very disappointed the Explain Everything is still living in those days.

I’ve learned what I need to know from my free trial.

by Jhatzis99

I wanted to like this app. I watched all the online tutorials. Soooo many problems with this app. I am using on an IPad Pro 2020 - plenty of power to handle this app. For starters, the recording function was so wonky. The recording timeline scrubbers showed several seconds for one or two pen strokes on annotated slides. Second, the app freezes very often. I load it and tap the screen, and nothing. I have uninstalled and reinstalled. It’s the same. Moving projects locally does not solve any problems. Third and this is so freaking annoying, when attempting to insert some Giphys or static images, you can’t search for an image. When I attempt to search, then the insert dialogue box disappears and I am back to the canvas. This happens every single time. I am uninstalling and reverting to using Microsoft’s whiteboard for now. Truly disappointing. BTW- I am using the latest version of iOS 13

by HunnerC6

I was tasked with using this app for a class project where I would make a video of me explaining tips of another app. I whipped out Explain everything and I realized right away this would be a difficult project. Not because of the task given to me, but because of the app I had to use. While it’s a great idea, Explain Everything is not what I was hoping for. It was slow, and it had very basic features. I had to record audio for the slides and it was almost guaranteed that it would cut off either the beginning of what I was saying or the end. Sometimes both. It also doesn’t seem to allow you to move audio around if I wanted to add something, or to try to fix what it had cut off. I am also disappointed that there is no way for me to watch the whole project at once instead of clicking on each individual clip and clicking play. This app did not live up to my expectations and I was really hoping to add this app to my list of daily project creation apps. As of today, though, it will not be used further. I am open to retry it in the future. As I said, it’s a great idea. The app just isn’t ready yet.