Contact Smart Shades Support

by BrianSmartHome

I purchased 7 smart shades and was excited to use them with HomeKit. The setup with the app was a nightmare. Only 5 out of 7 of the blinds the next button wouldn’t appear during calibration. I tried with 3 devices (iOS air 2, iPhone 7 and iPhone Xs) all on iOS 12.1 and had the same problem. Next issue is the app does not allow you to recalibrate devices without deleting the device and re adding it. This is frustrating because one of my smart shades refuses to keep the calibration that I set and it unrolls the shades much further than I need which is causing them to bend. My third issue is only and issue if you intend to use their app and not homekit, if you add two devices to the same group there is no obvious way to control each independently. This wouldn’t be a big deal if we could move devices to their own groups without deleting them and re adding. I’ve never reviewed an app before but this experience was beyond frustrating especially after sinking so much money into the product. This has been out for over a year and still has so many glaring flaws. I will be using my smart shades solely with HomeKit and pray that I don’t run into any issues that require me to use the smart shades app.

by Stercreator

I was able to set up the shades via Bluetooth. Worked great and got them on a schedule and didn’t have to think about them. Then I set up the connect and got to use them with Alexa, even better! After a while the Bluetooth stopped working. I contacted customer support and they couldn’t fix the issue. I thought fine I can Alexa to adjust the shade. Now they aren’t responding to Alexa and I have no way of controlling them. They are on the same schedule but the sun isn’t. So now I have to wait to turn my lights on at night so my neighbors can’t see in. Seriously?? No point in having the system now!

by Pfunitedfloyd

First off the Sona Connect image for Raspberry pi doesn't expand the filesystem on first boot.

Second I have to lay on my side because this app is portrait orientation only on the iPad.

Third, "sudo passwd pi" doesn't change the password as expected. I'm still stuck with the default password

Fourth, sudo apt update tells me the software repository is unsigned and that's a huge red flag

Fifth, The app is also unable to find my Sona Connect, just a sideways message saying "Move Closer To Device", I've been trying for about 10 minutes now.

In conclusion, it seems that this app and the Sona Connect are nothing more than a beta tester device at best, and at worst it's a botnet waiting to happen