健康云 app not working? crashes or has problems?

健康云 Status

Published by 万达信息 on 2023-11-09

【健康云】以居民电子健康档案数据为基础，逐步建设成为统筹卫生健康信息惠民资源，为居民提供统一的健康服务平台的总入口。【健康档案随时查】轻松查阅公立医疗机构的诊疗信息和个人体征指标。【预约挂号如约至】选医院、选科室、选专家，提前预约全市海量号源。【预约接种不用等】接种当天至现场快速取.

I have a problem with 健康云

Are you having issues? Select the issue you are having below and provide feedback to 健康云.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with 健康云 - 实践健康中国的引领者? Report Issue

Common 健康云 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 健康云 app on iOS and Android devices. Solve all 健康云 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

健康云 iPhone Issues and Solutions

健康云 iOS app crashes, not working, errors
健康云 iOS app network issues
健康云 on iOS has black/white screen

健康云 Android App Issues and Solutions

健康云 has errors/crashing/not working
健康云 server network connectivity issues
健康云 has black screen

健康云 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 健康云 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 健康云 app crashes or not working on Iphone (iOS):

Close and restart the 健康云 app on iPhone
Update 健康云 app to the Latest Version for iOS
Uninstall and reinstall 健康云 iPhone app
Update your iPhone to the latest iOS version

Fix 健康云 on iPhone unable to connect to server/internet connection issues::

To resolve 健康云 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 健康云 black/white screen (blank screen) on iPhone:

Follow the 健康云 iOS app troubleshooting guide Here →

健康云 Android App Issues and Solutions

Fix 健康云 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 健康云 app issues:

Force Stop the 健康云 App
1. On android, goto "Settings" » click 健康云 app. » click "Force Stop".

Update 健康云 to the latest version on PlayStore

Clear 健康云 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "健康云 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 健康云.

Fix 健康云 unable to contact server/ 健康云 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 健康云 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 健康云 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 健康云 on android.

Solve 健康云 black/white screens issue on Android:

Follow the 健康云 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 万达信息, developers of 健康云.

54.55% Contact Match

Developer: 广州和普乐健康科技有限公司

E-Mail: [email protected]

Website: Visit 健康云 Website

52.17% Contact Match

Developer: 昌泰科醫股份有限公司

E-Mail: [email protected]

Website: Visit 昌泰科醫股份有限公司 Website