Contact Allset Support

by Supeachchaya

Last week there was a promo that states that if I ordered 3 times I’ll get a $30 credit. Well I got the credit but only up to $5 can be use on each other and that pretty much cover the fee only. On top of that this app always has problems with the restaurants. There are many times I placed an order and the restaurant never received my order and ended up having to contact the app customer support and then wait for my foods. Not the most ideal for wanting to just grab and go. One more thing is the default setting on this app is no utensil. If you want utensil you have to request on the check out page. And again not ideal. When I do a take out it means I am not home and I don’t have utensils in my car so there were many instants that I have to go back to the restaurants to ask for utensils hence wasting my time. I understand it’s a startup but it is not better than any existing app like DoorDash or Postmates for pick up.

Update: the worst case is when a restaurant confirmed my order. Then I arrived at the restaurant only to find out the restaurant is closed!! All-set system has major flaws!!

by Ban Buu

Really wanted to believe this was a good app. The food ends up being more expensive than just ordering in person, and most of the time, when I get there, the food is not even ready and I end up having to wait for restaurant to make it because Allset made a mistake and didn’t send the order.

I also had spent time recommending all of my friends to use this app. Each friend you recommend, you supposedly get $10 after they make a purchase on the app. I spent the time and energy telling people to use it. After I recommended it to 10 different friends and waited for them to even use the app, I eventually accumulated $100. As soon as I hit that mark, Allset customer service contacted me, saying that they had to take away all my credits. According to their Terms Of Service, they apparently have the right to take away your money whenever you want, and also charge you a $10 fee, whenever they feel like it.
There goes all my time spent advertising this app. Don’t waste your time.

by Angry_customer&

1. The menu price on the app is at allset’s discretionary. You are paying more than what you should at the restaurant.
2. They will restrict your account after you used their promotion several time. They will call it abusing their policy which is ridiculous. Then your credit card will be charged more and they will claiming still following their policy.
3. The customer representative is rule and is unwilling to solve the problem. Talking to them is a waste of ur time!
Avoid using this app for all reasons!

The representative is trying to disguise the truth by saying it is a misunderstanding. But I do have proofs that the menu price at Allset is more than 20% more expensive then the menu in store. So what is misunderstanding?
Also be cautious regarding their so called promotions. As long as u used several times, they will take a closer look, and guess what, ur account will be banned permanently.
Replying to all the critics using almost the same template is not going to help at all!