Contact Citrix Workspace Support

by Bleakcabal

Citrix Workspace acts no differently than Citrix receiver for our company’s uses. The app we require is useless on a smartphone, and only marginally navigable on a tablet. Access to highly important, time sensitive information takes WAY too long to navigate to. I have much better luck using a different VNC app into my office computer to access the required app within citrix.

The full screen view loses itself when a device is rotated and shrinks down to a postage stamp. If the full screen view returns, the same issue happens again upon rotation. Pinch to zoom is buggy, the VM lags like a 75mhz NEC running Win95, and good luck opening most attachments on iOS... Another place where a regular VNC app excels, as I can open attachments on my actual computer for viewing on my smartphone.

Trying to add data or attachments to our chosen app is not even possible on this mobile platform.

by Jim19406

Citrix has managed to develop a truly user-hostile application. The user interface and user experience are clearly designed so that only a highly skilled IT professional with in-depth knowledge of their particular enterprise Citrix implementation has any hope of figuring out how to use even the most basic of functions. And, should something not function as expected, there’s literally no user-friendly help built into the application, and google searches yield only arcane technical discussions that appear to be written in a combination of Mayan, 14th century German, and Etruscan. About the only positive thing I can say about this application is that it’s encouraged me to ensure I have my laptop with me at all times because I certainly can’t rely on Citrix for remote access to the enterprise!

by DW3551

Update:
New issue after July 1 update.. keep getting settings pop up to enable microphone. Hit cancel and pop up comes back a minute later. Did it repeatedly so I selected settings to enable the microphone so I could get some work done and it kicked me out the app.. couldn’t log back in due to below issue still occurring.
Really trying to use the app, but it is not useable at all.
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Anytime you have to enter your information 10 -12 times EVERY time just to get connected, is a waste of time. I was so happy to see this was available for my iPad, but this weekend when I needed to use it, it was very frustrating to have to enter my same credentials repeatedly and hope to get connected.