Persona app not working? crashes or has problems?

Persona Status

Last Updated on 2015-09-04 by Joshua Dudley

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Common Persona Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Persona app on iOS and Android devices. Solve all Persona app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Persona iPhone Issues and Solutions

Persona iOS app crashes, not working, errors
Persona iOS app network issues
Persona on iOS has black/white screen

Persona Android App Issues and Solutions

Persona has errors/crashing/not working
Persona server network connectivity issues
Persona has black screen

Persona iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Persona app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Persona app crashes or not working on Iphone (iOS):

Close and restart the Persona app on iPhone
Update Persona app to the Latest Version for iOS
Uninstall and reinstall Persona iPhone app
Update your iPhone to the latest iOS version

Fix Persona on iPhone unable to connect to server/internet connection issues::

To resolve Persona network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Persona black/white screen (blank screen) on iPhone:

Follow the Persona iOS app troubleshooting guide Here →

Persona Android App Issues and Solutions

Fix Persona not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Persona app issues:

Force Stop the Persona App
1. On android, goto "Settings" » click Persona app. » click "Force Stop".

Update Persona to the latest version on PlayStore

Clear Persona App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Persona app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Persona.

Fix Persona unable to contact server/ Persona internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Persona » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Persona » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Persona on android.

Solve Persona black/white screens issue on Android:

Follow the Persona android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Joshua Dudley, developers of Persona.

About this app

Build your library by adding movies and TV shows you’ve seen, and this app will sort through the cast and crew to find and highlight anyone you’ve seen before. this app connects your favorite movies and TV shows in a unique way by tracking the actors you see and highlighting ones you know. Data and images come from TheMovieDB, a free editable database for movies and TV shows. See all the people you know in a particular movie, view your most-seen actors with number of roles you know, or see who an actor works with the most. Don’t be stuck wondering where you’ve seen that person before – this app has you covered. Whatever you watch, this app can show you a whole new side. this app is free to download and use, with unobtrusive ads. Can’t find your favorite movie? You can add it yourself at themoviedb. org.