Contact Planoly Support

by Alysmarwill

i have had Planoly for a good 6-8 months... i LOVED the platform + the visual aspect of planning. it made my life as a SMM seamless! THEN, i went to add 7 more IG accounts into my account (i had 3) AND the Planoly experience DECREASED. i could NOT get my accounts authenticated. i emailed more than 30 times, sent facebook messages, and COUNTLESS screenshots trying to “resolve the issue”. SADLY, their customer service is limited to email support ONLY. after ONE week of nonstop emails, i am canceling my services with Planoly. their empathy towards the situation, the ineffective customer service options, and the unwillingness to go above and beyond to assist was ridiculous. AND, when trying to leave a comment on a Facebook post regarding the issue, they DELETED it. for someone in the social media world AND a platform in the social media world i am EXTREMELY disappointed. while the platform is good the customer service is LACKING. the amount of wasted time i have spent working to resolve these issues is sickening. AND, when switching my accounts that i couldn’t get to “work” with Planoly i had NO issues with Later.

sincerely,
an extremely disappoint social media manager and marketing consultant.

by SorayaTheMoon

This app has a lot of good selling points. However it has just as many bad options. The first thing is the price and the limit as to how many photos can be uploaded into the app just to map out how you want your layout to be. You only get 30 a month which means ideally you should only post once a day from this app so you can continue to have a flow of content to your page. The second big down fall is the price to upgrade your account to have unlimited uploads. It’s basically $10 a month. That’s insane. While it offers things such as being able to search for IG hashtags within the app, create a hashtag catalog that’s easily accessible and a gorgeous design. Another thing that reaaaal irritates me is how the photos has to be moved when mapping feed. Photos as basically just pushed around so it bumps the whole feed and messes everything up. You aren’t able to simply just switch one photo with a different one without every single photo moving. Definitely not worth $10. There are way better apps such as UNUM and BUFFER that can complete this service and cost a fraction of the price.

by Zoez65

After reading a lot of reviews, I decided to purchase a year’s subscription to Planoly. My first post to Instagram was a manual post, the post didn’t show up for a couple of minutes on IG so I reposted only to discover there’s a delay. I have to say, the free version of Mosaic and Preview were way better. Perhaps it’s due to the fact that I post manually, but if you offer that option on a paid subscription shouldn’t it work? I messaged Planoly support, they instructed me to refresh the app which I did, the same thing happened again only this time the grid on Planoly didn’t match the grid on my IG account. I messaged them again, same curt response followed by a “closed ticket” email. Closed ticket the same day I received a response before I had a chance to implement their suggestions or respond? By the 4th ticket, i asked for a refund. Crickets. Zero response. I persisted, they offered a prorated refund as if it were a favor. Not sure why people like this scheduler. They don’t even offer hashtag suggestions or counts like other free schedulers do.