Jobber Reviews

I run a family owned pool service and repair business and this app has made my life SO much easier! We are able to track chemicals, send emails to customers and they can see the emails right in their own client hub. this app has been a great stress reliever to me as I am the person who runs the office. We had been using several programs including QuickBooks but it just didn’t give us anything for the technicians to use when they’re out in the field.

I cannot say enough about how great this app is when you are in the service industry. The techs use Jobber for routing so I no longer have to print route sheets! They can enter notes like how much chemicals they used or even report a problem or leak right on their phone with the mobile app. Our pool techs in the field can look up information through the client hub quickly and even text the customer when they are on the way. You can look at each techs route for the day and see exactly where they are which helps when you have to add something at last minute. The customer service is excellent and if I have a question it’s easy to get a hold of a real person who can help right away. this app is the greatest app or program I have found for running our business!! Do I need to keep going because I could!

I’m somewhat new to this app, but so far I’m very pleased. I run a lawn care business in Virginia, and I have been able to systematize a lot of my methods through this app. Things like recurring jobs, the different calendar views, auto invoicing, the client hub, and the friendly and modern interface are awesome! I have looked at many different softwares to use, but this app seems to be the most innovative and cutting edge. I also really appreciate their customer service, when I have questions, I call or start a chat, and they’re quickly ready to help and answer my questions—plus I don’t have to push 37 buttons to get through to someone when I call! I definitely recommend this app for lawn care business owners who want to systematize, delegate, and organize their business. Lastly, I love that their team is constantly releasing new features. It’s already a great software, but I imagine within a couple years it will be all the better! Thanks this app for always having great customer service, providing a comprehensive system for lawn care businesses, and for constant innovating! 5 stars!!!

We’ve only been using this app two weeks but we already love it. After trying countless free trials for countless management softwares, it only took me ten minutes of working in this app to know it was the software for us.

Of course no software is perfect and this app is missing some things that would be super helpful to our business (i.e. more robust reporting or at least the ability to export all info to excel in one report so I can keep my own reporting database updated more easily, more calendar flexibility in Jobber specifically a weekly view, and a few various tweaks that would improve efficiency and functionality), but the great thing about this app is they’re always improving and updating and you can tell they review consumer feedback like mine and want to implement requested changes if possible.

this app is definitely what we needed to streamline our operations and mitigate growing pains. For me at least there was almost no learning curve so the transition to this app was painless and I can’t wait to use it every day.

We took over the this app account from the previous owner of our company, so there was a lot to “dive headfirst” into, which, at times, seemed a little clunky for a beginner. I’m going to blame that on my own user error, as any time I have asked the this app team for help, they have jumped at the chance to show me the this app ways and have made it as smooth a transition as it can be. There are some features I would love to see added—like leaving tips, allowing customers to “build-a-quote,” and some more accessibility through Jobber , but overall it’s a great tool for the service industry!

One thing that really sets this app apart is their amazing customer support, you don’t get this with most companies as we have tried a few other service programs and they don’t even come close.
You have the ability to set deposits on estimates and the customer can approve the quote and pay for the deposit so all you have left to do is to schedule.
There’s really a lot to like about this software, we really only have run into a couple of things that could make it better,

Ability to have customers pay for partial payments on invoices using jobbers payment system. Right now it only allows you to pay for the invoice in full with one credit card, if a customer has a couple different cards you can’t use jobbers Payment system.

Ability to see the city an estimate appointment is scheduled in when looking at the booking schedule, it shows up on jobs but not on estimates without clicking on it to bring up the info. This makes it harder to quickly book clients when on the phone with them.

Wish it also sent a confirmation email to the customer when you book them so they can save it, it sends a reminder email but a confirmation email would make it easy for the customer to save the date ahead of time.

All and all this is a great software that we chose to use for our business above 3 others, primarily because they are just great to work with. Also updates come regularly and I’m sure the above items will get fixed in time.

We’ve been using this app for 6 years or so now and it keeps getting better and easier to use. It’s very easy to book clients, send invoices via email or text, and set up the schedule. I love that customers can fill out a job request from our website and all the information goes directly into their profile and we don’t have to input any of the information manually! They are constantly working on new features to add and on top of that, they have the best customer service. They always respond in a timely matter, it’s easy to contact them and they truly care about your feedback and share it with the developers. I love all of the new features and changes they’ve made recently. As a longtime user of this app, I can see how much work and time is always being put towards improving it so that it can provide its users with the best service software that it can. I highly recommend using this software for your business. Thank you this app!

Our window cleaning business is transitioning from Housecall Pro to this app. When we first logged in and started figuring out how to use it we were overwhelmed to be honest. There was a serious learning curve because we were trying to make this app work like what we were used to with Housecall Pro and there were just so many features that we worried we’d have a difficult time figuring it out. Ultimately we realized that we were overthinking things because this app’s work flow is seriously intuitive. One of the perks of working with this company is the awesome customer support. We had multiple calls with them, (including several super informative calls with Émilienne) where they answered every question we threw at them and were so helpful. We’re excited to see what we can do with this CRM and how it will help us grow.

First of all, this app customer service is second to none. When I subscribed to this service, Simon, one of many of their expert training reps, contacted me right away and set up training schedules so that I could hit the ground running. It didn’t take long to learn Jobber as it is very easy to learn and use.

My busy schedule allowed me to keep in constant contact with my customers when I needed to change appointments, schedule material deliveries, or email change orders on the spot so we all could be on the same page all the time.

I really liked the option to get paid on the spot instead of sending invoices and waiting to get paid. The Client Hub was very useful as it allowed my customers to contact me with changes, sign-offs on closing bids, and referrals.

The people at this app have made updates and improvements based on those of us out in the field doing our thing. They’ve listened and taken the field input and improved their software to allow many businesses to operate smoothly and with a lot of flexibility.

Finally, back to this app’s Customer Service, anytime I’ve had a question or concern, they’re people have been available to help, and that’s huge. It’s personal service, not just another phone call.

Thanks again for availability of Jobber, keep up the great work!

I interviewed many scheduling/invoicing programs after having a small contractor business for 36 years. We were working old school and doing repetitive work leaving room for error. this app has been a lifesaver for me as the one who coordinates 20+ complexes with hundreds of units at each. this app has centralized our whole business and everything is in one place now. I’ve even quit using my other invoicing program as this app literally does it all! The support is off the charts. Getting started was daunting but they walked me through every step of the way and continue to support me as needed. Every customer service rep has been knowledgeable, patient (which was especially important at first), and professional. My only regret...not doing this years ago!! Thanks this app for saving me so much time and making my life easier!

Although my title is dramatic, it is so true! My husband and I run a small business that wasn’t so small anymore. We were losing quotes and customer information, making our employees upset with lack of details and running ourselves ragged trying to keep up. Enter this app and our lives and business run so much smoother. The scheduling and reminders are amazing, quoting is now simple and easy, the sync with Quickbooks online is hugely time saving and so much more. We impress our customers on a daily basis as ALL of their info is in one place and easy to access. On top of this, the customer service is second to none. Always responsive, knowledgeable, friendly and willing to take suggestions...I simply cannot imagine working with a different company or software. Thank you this app for helping our business thrive!

After trying out some of the other software available on the market, we decided to choose this app due to its user friendly interface, features, and phenomena customer service. We appreciate the ability to easily schedule jobs, assign them to technicians, and to later create an invoice. The CRM system is also great, and we were able to import our existing customer base into this app seamlessly. I would highly recommend trying it out and taking advantage of the free trial. The main improvement I would like to see is a more robust app(vs the desktop version). Jobber is understandably more limited in functionalities, but I wish there were more customizable home page…and more flexibility to handle jobs that are put on hold or unscheduled.

Our company has searched a long time to find a CRM that fits our needs and we found it in this app! We are an Irrigation company that also installs fencing, drainage and outdoor lighting, and this app supports our needs with customizable features. There is no limit on support from the excellent this app staff, so on boarding is a breeze. Jobber is easy to use for our technicians in the field as well. On-line payment option removes the burden of having to track payments and notifies me when payments are received. A plus is they are Apple friendly so no glitches! Easy sync to QuickBooks brought our entire customer base over in record time. So no more having to convert our customer list into an “acceptable” format and crossing every finger in hopes that it worked. Good Job - this app! We are satisfied!

This was the absolute worst business decision we could have possibly made using Jobber and syncing it with Quickbooks. Jobber automated somehow a TON of duplicate invalid invoices but with their own invoice numbers so QuickBooks didn’t catch it. The mess that Jobber created in our QuickBooks account was enough that it nearly put us under. Every customer account we had was upset and refusing to pay us for services rendered at all due to this phantom billing which made our business look unethical. We were barely able to keep our employees paid and business afloat by taking out a business loan to float the $64k that wasn’t being paid to us due to this issue. Not only that, but because we are a small business and dont have the time to sit behind the computer every day for weeks to research and fix the issues it created we lost more money not being able to be out in the field working. Jobber was supposed to free us up and help cut down on paper work and that is the exact opposite of what it did

I tried this app as my very first scheduling app. I had no idea how to use it, so I gave up. After 5 years of trying other apps and services, we are back! this app keeps getting better and better. We are at a point where this app has everything we need, except sms with crew but we use Slack for that, so no big deal! I am still setting up my account but I can tell you that it is very user friendly. I can add custom fields like, “Where are the trash bags located?” so my people aren’t wasting valuable time in the houses looking for things! I really like that I can glance at the dashboard and see who hasn’t been invoiced. The best part is the customer service. I can ask a question and within minutes, someone pops up on my screen to help! It’s wonderful!

Jobber is amazing! I can run and track my employees from a different city at all times. Jobber is completely customizable which makes everything your tech does super easy and a lot faster so they can move to the next job. It lets you be extremely organized. I would recommend Jobber to all my business friends. Most importantly, the customer service is the best I have ever had. Monique is so patient, kind, and listens to you all the way through. She will then walk you through the steps to fix your issue and explain ways to make things much easier and faster. She is extremely knowledgeable with Jobber . Thank you Monique you are a this app Rockstar!

I was reluctant to sign my small business up for the “Grow” plan and was skeptical that the amount paid would truly net more profits. Having the ability to add pictures to the quotes, build add ons into the quotes, and chat directly back and forth with our customers have separated us from our competition. The ability to manage leads from initial contact, to jobs, invoices, and payment collection is top notch! This service has built trust with our costumers and brought more credibility to our company. If you buy this easy to use software and learn to use it, you won’t regret it. Customer service is quick, knowledgeable, and responsive. Don’t hesitate to give it a try!

I did some research on different softwares that would help streamline our client details, quoting and invoicing process, and am very glad I chose this app. Within minutes of signing up for a free trial, I had a call from this app to talk through our business processes and make sure this app was the right fit for us.

Instead of using Google Calendars for estimate appointments, paper estimate sheets, Google Sheets for customer & lead tracking and QuickBooks Online for invoicing, we now have everything centralized on this app, which syncs directly with QBO to keep track of the accounting side of things. Our customers’ quotes no longer need to be manually copied 3 or 4 times, and our crew can access accurate job/ quote information directly through Jobber .

The customer service this app that provides is wonderful. I’ve spoken multiple times with both Evan and Annie; they’ve guided us through the setup process and been super helpful along the way!

this app will definitely save us time (and therefore money), and help us to provide a seamless process from first call to job completion for all our customers!

I was nervous about changing the software that our company uses because we are a very small business, but it really has been great. They provide lots of support from their staff through chat and also training sessions with product coaches. There is a lot I could say about how much Jobber is user friendly. We’re definitely going to be cutting down on the time we’ve been spending in the office managing paperwork. I’m especially excited about the client portal. Customer communication has been strained for us before but I think this program will help the correspondence between the office, technicians, and customers run more smoothly.

Although this product is really designed for B2C service providers (think landscaping, HVAC, etc.) as a B2B bookkeeper, I can say this has been a total game changer for my business. Within 24hours it had already helped me organize my entire caseload and let me see what I needed to address next. I was able to set a preliminary repeating schedule for the month and ensure all my clients got the attention they needed. It let me get all of the “To dos” out of my head so I could get going on getting them done. I am so happy with this product. I absolutely recommend giving it a trial. It’s a little on the spends side, but it paid for itself in the first month.

this app is amazing! They make my life so easy! Sending invoices only takes a couple of seconds and I get paid by clients almost immediately after sending invoices through this app. If I have a question they respond in a snap! They are constantly adding new exciting features to make my life even easier. I use this app to track expenses, send quotes, invoices, reminders, scheduling, and so much more. I also appreciate the fact that they listen to my feedback. When I have a suggestion on Jobber and how to make it better they listen. They love feedback because we are the ones out there using Jobber . They want us to be successful in our careers! I couldn’t ask for anything more! We love you this app!

We have a pool service and recently switched to this app and couldn’t be happier. We use it for recurring service and one time services. We have 10 employees and it handles everything perfectly. I did a lot of testing different programs before ending with this app. Every time I thought of a possible issue they always seem to have a solution already worked out. I’ve already noticed several updates since using it for a few months so I know they are constantly improving and staying ahead. Special thanks to Hayley for patiently answering a list of questions I had and making everything easy dealing with setting up out account.