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This was the absolute worst business decision we could have possibly made using this app and syncing it with Quickbooks. The app automated somehow a TON of duplicate invalid invoices but with their own invoice numbers so QuickBooks didn’t catch it. The mess that the app created in our QuickBooks account was enough that it nearly put us under. Every customer account we had was upset and refusing to pay us for services rendered at all due to this phantom billing which made our business look unethical. We were barely able to keep our employees paid and business afloat by taking out a business loan to float the $64k that wasn’t being paid to us due to this issue. Not only that, but because we are a small business and dont have the time to sit behind the computer every day for weeks to research and fix the issues it created we lost more money not being able to be out in the field working. The app was supposed to free us up and help cut down on paper work and that is the exact opposite of what it did

We took over the Jobber account from the previous owner of our company, so there was a lot to “dive headfirst” into, which, at times, seemed a little clunky for a beginner. I’m going to blame that on my own user error, as any time I have asked the Jobber team for help, they have jumped at the chance to show me the Jobber ways and have made it as smooth a transition as it can be. There are some features I would love to see added—like leaving tips, allowing customers to “build-a-quote,” and some more accessibility through the app, but overall it’s a great tool for the service industry!

I run a family owned pool service and repair business and Jobber has made my life SO much easier! We are able to track chemicals, send emails to customers and they can see the emails right in their own client hub. Jobber has been a great stress reliever to me as I am the person who runs the office. We had been using several programs including QuickBooks but it just didn’t give us anything for the technicians to use when they’re out in the field. I cannot say enough about how great Jobber is when you are in the service industry. The techs use the app for routing so I no longer have to print route sheets! They can enter notes like how much chemicals they used or even report a problem or leak right on their phone with the mobile app. Our pool techs in the field can look up information through the client hub quickly and even text the customer when they are on the way. You can look at each techs route for the day and see exactly where they are which helps when you have to add something at last minute. The customer service is excellent and if I have a question it’s easy to get a hold of a real person who can help right away. Jobber is the greatest app or program I have found for running our business!! Do I need to keep going because I could!