Ride Freebee Reviews

First time using it I loved it, the driver SUPER nice. Second time I had to wait for 1 hour to get a response I was exhausted with the stroller and my 2 babies (3 and 4 years old) and when finally the driver arrives after we are settled in the car he starts to argue that my daughter does not have 3 years calling me a liar and he made us get out of the car in the middle of the street my kids crying super tired worn out and we had to walk home! Haven’t seen anyone as rude as him and do not feel like riding this anytime soon ! TERRIBLE experience the one star goes to my first ride. Plus RideFreebee does not have anywhere you can complain so that they can improve or solve this unacceptable issues

I had one specific driver on Bay Harbour Islands named Karla who did her job horribly and clearly had favoritism within clients who tipped her when you are not supposed to tip freebee drivers. She also was VERY distracted on her phone while driving, almost got me and several guests into accidents and did her errands while ON THE JOB. She was doing laundry while in the middle of one of the rides I was one when I had elsewhere to be. I don’t recommend RideFreebee at all if you needed to commute from Bay Harbour to Bal Harbour especially when there’s no other choice when you cannot park for free and or have a daily flat rate (max being 3 hours unfortunately) in those areas. I submitted multiple complaints to RideFreebee and NOTHING has been done about this.

I want to start out with a thank u to Julie and Jewell from palmetto bay they are the drivers i really trust and rely on (THEY ACTUALLY DO THEIR JOB).

I know freebee is free that’s the point but some drivers don’t take us into consideration. I’m a student at a middle school and have been late MANY TIMES bc of a driver. My parents can’t take me to school so i rely on freebee. I waited for almost 2 hours for my driver to get to me and already missed 2 classes. And i recently noticed that it’s a certain driver that is always taking very long not to mention with other freebee drivers ETA is usually 10-20 min on a mid day but with this certain driver his ETA is always 1 hour or longer. I love freebee it’s helped me a lot but some of their drivers rlly need to be put in check

1. Waited for 20 minutes, which would be understandable if it was a busy time of day or if there was some other explanation for the delay. After all, it is a free service.

2. Finally decided to walk.

3. Found a Freebee, empty as a stadium in the 5th quarter of a football game.

4. Driver was ducking down and talking on phone. Asked her if she’d take me to my destination and she didn’t stop talking on the phone to answer. She nodded.

5. I got in and saw my name on her screen.

6. The soundtrack for the ride home was the driver making housing arrangements.

My perception after 6-8 Freebee rides is that the drivers have not been made aware by management that though the passengers don’t pay upon boarding, we do “pay” by patronizing the businesses that advertise on RideFreebee or on the vehicles proper.

I don’t want to be bowed down to. That’s not what this post is about. I want you to know that if you’re going to make a service available to the public, then it should be performed within the basic rules of business, and common courtesy. Please make these changes, since I think Freebee can be a benefit to this community.

I’ve been taking freebee since April 2023 and honestly it was great, I was able to go to school, go to work, go to internships, go to all my important activities without worries thanks to freebee, till today when I called my freebee and they cancelled the ride on me because I wasn’t 18 years old, and I find it very unfair for us people under 18 to not be able to use freebee when we as well have jobs to go to, and other activities, not all of us have parents to take us or do we have any secure rides to go to places and if I was 18, I’d be working on getting a full-time job to get a car and not have to worry about how to get to places. I understand the age requirement is 18+ but you’d be able to help the community a lot more if it was 16+ as employment is also available to 16+ people.

I’m starting to hate RideFreebee. Everytime I request a ride the driver never picks me up. Always changes my wait time from 20 mins to 2 hours. I’m deeply dissatisfied with RideFreebee and will NOT be recommending it to anyone. Unless you feel like waiting 2 hours or longer to be picked up don’t even bother with this stupid app. One time the driver actually showed up and drove off before I could even walk out of the door. If I could give 0 stars I would. Not to mention, when I tried to get in contact with them regarding my dissatisfaction, they never got back to me even tho it says they will after 24-48 hours.

It takes forever for them to confirm your ride sometimes. I had to flag a driver down to get a ride and he informed me that if I was waiting for so long it’s because they remove you from the pickup queue after 30 minutes. Which is ridiculous because RideFreebee will have you waiting for a confirmed driver but won’t tell you that they removed you from the queue after 30 minutes. It takes forever for RideFreebee to log me in. I’ve opened RideFreebee several times recently and it logs me out every time . It’s annoying cause it takes forever for RideFreebee to log in. I usually end up having to call an Uber or Lyft because RideFreebee is unreliable 80% of the time.

You’re better off using the Metrorail or Uber/Lyft to get around (or if you have a car... that too) I downloaded RideFreebee to help save some money on transportation or when I’m broke and need a way home from work, this was perfect. But more often than not, I’m left waiting 30-40min for anyone to accept my request... twice now I’ve had to walk 4mi to get home from work.

When I reached out to see if it was an app issue I didn’t get a response until a couple days later and all they had to say was “looks like you were able to get a ride over the weekend” instead of addressing the issue... or apologizing... or answering my questions...

I’m writing this review as I’ve been “in the queue” for 45min :) :) :) :) :) :)

Regularly logs you out and won’t remember your login info, but the bigger issue is the poor management of expectations. The map is completely wrong and unreliable, and you will never have any clue when or even if to expect your Freebee to arrive unless your driver decides to finally answer your text requesting an update. Even so, I’ve only had one driver respond honestly and tell me that they would be at least an hour. If I still have to take an Uber in order to arrive anywhere in a timely manner, then this isn’t worth my tax dollars.

This is a nice service in theory, but in practice, none of it works.

My car had recently went down so I tried Freebee locally. The staff is demeaning and treats you poorly. They bad mouth and argue over people who don’t and who cannot tip. They avoid picking these people up. One day I was stuck in a ride share that took over 20 minutes! I don’t believe this is a ride share and I was uncomfortable. A guy in the car voiced his concerns and Catherine told him to shut up and not complain! I’m right next to downtown. I am in customer service and cannot imagine treating people this way. If you are looking for an eye roll or to be unaccommodated, jump on board.

Service is great, but certain improvements can be made to RideFreebee . For instance, when a request is placed and you’re not constantly staring at the screen (which could take very long sometimes) your request gets selected and you’re not alerted. This then leads to your request being canceled and you having to go through the whole process again. Also, FIU needs more freebee drivers to reduce the wait time :)

Unfortunately the idea is great, but now you only see your request, it doesn’t show how long you have been waiting before any driver decides to answer (before you could see it), there is no contact with the service provider, etc.
It is a shame that, at least in Key Biscayne, the service is terrible.

I have to tell you that we have used Freebee 10 times during our stay in South Beach and have had a great experience each time! We get to pick out our favorite music, enjoy the open air vehicles and the nicest drivers! We have waited a maximum of 10 minutes but most of the time it’s a 5 minute wait. Wish we had this in Orange County, California!

Alice is such a great driver and I think that she has helped me and my other friends to realize something very important in life. She was great and really kind. She is a person that for me and I think for others u can look up to her. I learned a lot from her and the heart that she has is very kind. Thank you so much and we are sorry. ❤️🙏

I been for over 2 months now with out a car. Had a accident and the parts were not to be found. I have my own business. I moved across the 3 counties. Trains metro mover and even try Beeline. Which I may add that is very inhuman, because they divide the classes., never again.

Now comes along the busses route some are very good, but some routes are horrible. They spend the time wasting gas and running empty because they’re taking brakes or just going into the garage mode.
They treat the passengers very bad because most of them are old and confused. If I had time in my hands I would liked to speak with who Managemen.

Thank you for allowing me to bent .

I appreciate your service, let people know and get more involved with business. , Advertizing get out there and make things happen!!!

Olga Lidia García
A great full citizen!!!

I learned about it his free ride service at the marina in downtown Fort Pierce. We used it several times throughout our stay. Would love to see it go as far as West Marine in the futur. As a boater, that would help a lot. Cars were brand new, both drivers, Brian and Catherine were extremely helpful and friendly. I would highly recommend it!

I love Freebee! I enjoyed using it in Islamorada this winter and told everyone I know about it. I even helped my less tech savvy friends download RideFreebee or put the phone number in their phone book! The drivers were friendly and professional and seemed to enjoy their job. People just need to realize that this is a Freebee, not a taxi service and not expect immediate service. I hope they are back in Islamorada for the next tourist season.

This user friendly Freebee mobile app gives an individual the ability to request an eco-friendly, on demand, free ride AND it also allows you the opportunity to see where all of the city’s great local businesses are in the “Places to Bee” section in RideFreebee ! The Freebee mobile App is a one stop shop for anyone that is looking to get back out and support your favorite local businesses! Amazing!

Freebee is the perfect deal! My city pays for the service with tax dollars contributed by citizens that include Taxi, Uber and Lyft drivers. They take that revenue and give away rides, taking cash out if the hands of the drivers that are trying to make money in the same locations. This is brilliant. I would love to see an app paid for by restaurant owners that gives free food away to former restaurant patrons. Keep the free services coming!

This guys are amazing! I use Freebee a lot for my guest at the hotel WPH. Very reliable transportation, professional, friendly and cool. Every single guest comes back to us and give us an amazing feedback in how much they enjoy riding the the Freebee.
They take you everywhere in the beach and the best part of all, is free! You just Tip the driver.

The review that is posted here makes me mad, because maybe they ask for Freebee in a busy weekend or holiday. Of course is going to take few minutes for them to arrive to you. What else do you expect for Free? Common don’t be cheap. I bet you didn’t even tip the guy.

This is like Ubber that you ask for the service and you wait to be pick up. The difference is the Ubber you have to pay and with Freebee you don’t.

I strongly recommend FreeBee. I Love Freebee! Thank You Freebee for helping us with our guest at Washington Park Hotel. <3

A 1 minute wait to be connected took 15. Then a confirmation of 15 minutes showed him 9 minutes away, but staying still. 10 more minutes & he’s on his way. Soon after he’s 6 minutes away & he turn in the opposite direction. Soon after he’s 9 minutes away & still headed in the opposite direction. It’s now 35 minutes later & still no where to be found

I love the concept and what RideFreebee is trying to do but it’d be cool if it actually worked. It’s only worked 2/15 times that I try to get a ride. Most times I won’t be connected to a driver and sometimes RideFreebee won’t even open at all. Some drivers are really ignorant, one of them asked me to change my route to make it a more convenient ride for him and then cancelled my ride because he complicated it. Again, love the concept, but it just isn’t working.

Freebee’s are really fun and a cool experience especially since it’s free but it takes soooooo long for someone to accept you request. Sometime it’ll take less that a minute sometimes it takes 30 minutes and it gets really annoying. Hopefully they will work on the time

RideFreebee itself is ok and the idea is great. BUT the service and logistics need help. There are of course not enough of these to go around and don’t have a carpool option but why are the users meant to suffer from poor planning? If the driver accepts, it needs to update the wait time so you’re not stuck waiting for 25 minutes.

I love RideFreebee. I think it is extremely convenient and although it can take some time to get picked up, it's a free ride so I figure it's worth it. My issue is that I barely ever vary cash on me, let alone small bills, so there are many times that I cannot tip my driver, even though I would very much like to. There should be a way to tip with a card.

i love freebee. it is such a cool thing to have in your community. i use freebee in the keys and it’s very useful but, they should really expand the location of it. additionally I think we need to add on more carts other than that it’s amazing.

RideFreebee asks me to download the latest version. Doesn't let me do anything until I do. RideFreebee Store only lets me download the latest version compatible with my iOS version. But that version is the one demanding I download the latest version. Please fix this.

This service is great for those distances that are too long to walk.

What I don’t like as much is the destination tool since it doesn’t let you pin-point it on the map, and have to know the address.

I was at the swim show and forgot something at my hotel. Not only did Julian tell me to hop in with no problem, he also waited outside the hotel for me and took me back! Would definitely recommend

Unfortunately your driver Mitch can’t follow gps directions and to top it all, has a horrible attitude about it. Shame. Never had a problem with freebee before.