Contact FITIV Ride GPS Cycling Tracker Support

by ChristopherJ62

This suite of apps has a lot of features, unfortunately some of the key features are unreliable and support is non-existent. I have been trying to use the FITIV Ride app with my iPhone and Apple Watch. I want to stream the heart rate info from the watch to the phone. It works except that it I receive a “Waiting for data” message on the phone over half the time. When I ride, my watch is 10 inches from my phone. I submitted a support ticket, no response. I went ahead and subscribed for a month in hopes there would be a solution. The app doesn’t recognize my subscription, and the restore purchases link generates an error every time. If I don’t hear back soon, I will be contacting Apple for a refund on my non-working subscription.

by Gimpyfl

I paid for a years subscription. I have had nothing but problems. I use this on my iPhone as well as my Apple Watch. When I finish riding most times the workout will not save. It closes the app back to the watch face. Only way to try to record another workout is to delete the old one that refuses to save. Second issue while riding the app closes well into my workout with no notification or anything. So another workout lost. I have uninstalled reinstalled restarted you name it and I continually have issues. I sent messages for tech support and never heard back from them. I’m going back to the Under Armour app. At least it saves all of my workout data. My advice don’t waste your time or money in this one

by AlconburyBlues

The entire app is completely disabled unless you subscribe to a payment plan. You can’t even record ONE ride just to see if you like the app!

It first bugs you with the usual give me access to this and that during the setup (which I did). But then no matter what you try to do it goes to the “pick a subscription plan” page with a 20 second timer. So what good is it if I can’t even tell if it works, or has the features I’m looking for?

All it lets you do is stare at the main screen. If you tap on anything it just says here join this and join that. But it doesn’t actually let you see what is beyond that. So this “trial” was completely useless.