TripShot Reviews

by Thewtwo

Search results highlight the most convoluted possible routes. Hey y’all, if there are buses that go directly from my bus stop to my destination, I want to know about those. I don’t really care that I also have the option to walk 15 minutes to another stop, then take three separate buses to get to my destination. (I am not exaggerating - this is the top result of my search.) I also don’t want a result for every bus stop on a given line within a mile radius. I picked a stop. That’s the one I want to board at. Also, if a route involves walking to stop, it isn’t clear if the start time is when I start walking, or when I get on the bus. I honestly cannot find this information. In other words, TripShot spectacularly fails to deliver the most basic functionality. Doesn’t help that two buses never materialized and I ended up standing outside for 45 minutes, but even if that part isn’t this app’s fault, I still give TripShot 1 star. Another reviewer described TripShot as a constant uphill battle. I couldn’t have said it better. Can we ditch this app and use Transit instead?

by Sparky_boii

The shuttles usually end up arriving 10-15 minutes later than when they tell you they are going to arrive, some inputs don’t save and you have to remember to input them every time you use TripShot , the don’t show you the routes, you just see the buses moving in random directions on the map. Should be free with how poor it is.

by InsertValue

Should display the company routes, instead asks you to enter where to go (to the office… please just show all company routes). When you try to search for them you come up empty with a vague message - buses might have departed for the day. I get that but why not pre-configure all routes and then show to the user what the times are for those routes, capacity and availability. Like any public transportation works. This shouldn’t behave like a route planner and if that’s the goal of TripShot my company might have chosen the wrong app for the purpose.

Might update once our busses resume and TripShot displays more than blank pages.

by Thomdavis

Non-intuitive design leaves the stranding passenger not knowing how to properly schedule a bus to pickup their family. Standing here trying to figure it out myself as 5 other families have no idea how to use TripShot , followed by being yelled at by a driver if one person is successful…. The UX director for TripShot needs to be fired along with the Product Manager and/or VP that approved the design.

by App_tinted_glasses

Update: taking off another star for the new offensively purple icon.

My company has an internal app I can use on my work phone, and I like having this one on my personal phone. Unfortunately, updates have made TripShot much harder to use.

I take the same route every day, and it used to be quick and easy to see the upcoming shuttles at my stop. Now I have to tap around to try to get back to the favorites under the trip planner screen. I don’t even understand the logic of where it’s buried in the UI now.

by Aangelamber

Took 20 mins just to figure out how to properly use TripShot . Buses show up when they want, 20-40 mins after requested time. Sometimes cannot even get a bus leaving you wondering if a driver will let you on. I’m not sure what was so wrong with the previous system but this new one is a complete joke. ART needs to go back to routine routes and schedules for tourists. Forcing passengers to stand out in the rain or heat without being able to schedule a ride is outrageous.

by Christoph_West

You guys have made a simple ticket system into a mess of an app where it took 20-30 minutes to find out how it even works. Great job! Not only that but you’re leaving people waiting for shuttles to ask if “this is their shuttle?” Good job guys. Work on TripShot and make it more simple? Just an idea. What a fail of a system. Sad that it’s taking over transportation.

by Tripsht

TripShot is absolute trash. I have had issues loading my pass literally every day I’ve used TripShot . I’ve almost not been able to make it home because TripShot will not load my pass. Requiring Bluetooth AND an internet connection to find the correct bus and load a pass is absurd. I have a monthly pass and should be able to access it any time anywhere regardless of Bluetooth or internet connection.

by Brunobely

this app has one of the most unintuitive user experiences I’ve had to put up with. Every action is an uphill battle and takes several taps to achieve. Now they have a new icon and silly me thought “they finally hired a UX designer”. Lol nope. Even the new icon is crappy if you look closely; it’s super low quality. TripShot is terribly unprofessional for an enterprise solution.

by Arronhunt

It’s unfortunate that such a useful service requires such a frustrating and poorly designed experience. I consider my self a tech savvy person and it took me 15 minutes to figure out how to actually call a ride. There are no obvious calls to action and you have to dig through multiple menus to find anything. Bummer.

by Blendieofindie

I found my route and all it shows is the schedule. it should show a map with the bus location.

I have accidentally stumbled upon the real-time status feature once or twice but I honestly cant find it now. It seems like a no brainer to show it on the same page as the route.

Also, there needs to be a favorites section. I don't want to run a search every time I want to see the status of my shuttle.

by X+x-x

I just want TripShot to show me the next favorite route departing from the stop closest to me. Or to quickly select one of the favorite routes/times. This needs to happen immediately when I launch TripShot .

Instead it seems to require a lot of clicking and navigating every time.

It’s quite hard to explain but TripShot never does what I want and is always quite a hassle to make it show me the route I need.

by Julio 99

App works fine, the only thing that doesn’t work is the times they say they will be there. They have been on time only once, had us waiting 30 minutes after estimated arrival time for pick up.

by TheUltimateNinjaneer

Helpful but only goes so far. Notifications are not particularly reliable. It'll notify once if the shuttle is running late but does not notify during any subsequent/further delays. So, unless, you're actively tracking the shuttle/bus on the map, you may have to wait for an excess of 20 minutes at the stop.

by Ryanjm33

99% of the time there are only two routes I care about. Getting to work and coming back. Yet to see the times of those two routes requires 3 slow taps, even though I’ve already favorited it. It wouldn’t be hard to learn (or for me to set) which route I care about in the morning vs afternoon and make getting to the schedule 1 click.

There is a “My Trips” section, but it is blank and there is no guidance on how to record my trip.

I wish there was a Watch app so I could see how far away my bus was, but that would require TripShot to actually know which bus I care about, which it doesn’t.

There is a lot of room for TripShot to improve.

by Daviddripps

TripShot used to provide good utility. It opened to the Trip Planner screen with my defaults populated. Now it’s an additional tap away. Even worse, the cold start time is noticeably slower as a result of showing the map first. Extra tap and longer wait before I’m able to tap. Objectively worse.
TripShot still works, so 2 stars, but if I had any other option, I’d switch.

by Tim66Tang

I have been looking for an app that solves my navigation problems for awhile with no luck. this app is easy to navigate and provides the info that I need... I still end up late to work but I guess that’s my fault haha

by Margele

Super convenient and easy to use! Before TripShot, I would have to check emails to get status on our work shuttles...

by KLeardini08

I really enjoy this app- we use it for our company shuttles, and it’s so helpful to have this information at my fingertips to see where shuttles are- when they will be arriving, various stops, etc. I live within distance of a few of our different routes, so it’s especially handy for switching between timetables if I miss the shuttle I was intending to take. I like the UI and the different route/departure information the best!

by Dytsang

TripShot is a life saver. It sends me notification 5 minutes before my shuttle arrives. The ETAs are always accurate and the interface is very intuitive.

by Theory4theMusic

I have missed my bus soooooo many times because believe it or not you cannot see the schedule from specific stop. It always shows you all busses to all nearby stops making things confusing and hard to plan. I don’t want to plan my commute everyday, I just want to see the schedule from the bus stop I take.

by Dave1300

Used to use this over TripShot my company provides, but the recent update that moved how you change the date pushed me away. Before, it was a couple tolerable but annoying steps to check schedules on Sunday for Monday. Now it’s a few more steps and not worth it.

by Lisa Brewster

My company has an internal app I can use on my work phone, and I like having this one on my personal phone. Unfortunately, updates have made TripShot much harder to use.

I take the same route every day, and it used to be quick and easy to see the upcoming shuttles at my stop. Now I have to tap around to try to get back to the favorites under the trip planner screen. I don’t even understand the logic of where it’s buried in the UI now.

by Effreety

I use The Grid and TripShot pointed the use bus on Route B and when I got to the bus the driver pointed out that I should be on a Route A bus. Kinda pointless to have TripShot if I need to get the correct information from the drivers.

by Kristlekaye

Great app, especially since I’m not familiar with the area but visit often. Highly recommend!

by PHXBusRider

My commute has never been easier!!!!