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The whole point of an app connected to a charging network is to simplify the experience of owning an EV. If you want a smooth experience, I recommend EVgo or ChargePoint. Download this app only if you’re an app developer so you can explain how to rebuild this from scratch or if you’re a glutton for frustration. Registering is like running into the walls of a maze. Using the chargers is next to impossible unless you have a fob you can use to connect to the charger. Trying to connect from the app (once I spent 10 minutes trying to figure out how to do it) yielded multiple failures with no explanation of the problem and no way to go back to fix whatever problems arose. You have to go back to the beginning. There are no directions on the chargers themselves, and the 800# led me to a customer service agent who had no idea how to solve my problem. The aggravation of the entire experience made me question why I bought a Leaf. This company made the range anxiety nightmare of every EV driver come to life.

If your app is down and people rely on it, you have to tell them. Not having enough “fuel” to get from one place to the next is a big deal. I was stranded and have to rent a car because of the lack of consideration from the company. Send an email to put up an error notice, like, duh? When I contacted them they took a week to respond and then down played how their mistake affected me. Covid is not an excuse anymore, you all aren’t working in a factory your on your couch. It’s fine that errors happen but you have to be responsible for them and communicate them and not excuse them with privileged excuses. People rely on your service not having it causes harm. Being stranded somewhere is a big deal. I will no longer use this company and will actively tell people what kind of people operate it. I was literally gaslight and passive aggressively addressed about my concern.

If the point of the app is to fanboi out about ev’s it’s doing great. If the point is to find a place to charge your car then this is not suited to the task. Like a pipe wrench used to hammer a nail it can work in a pinch. 98 percent of the listings are private lots. Whether they are business owned employee lots, hotels requiring a stay, businesses requiring a non-ev charge purchase or a private home, they are restricted public access and the app needs to have the ability to filter them out. Currently there are only toggles for private home and hotel. Thus the reason for the second star. Want to make it five star? Have the default map setting for full public access only. If I want to apply for a job with a business that offers employee charging, let me toggle it on to see my options.