Contact Toluna Support

by Moosybaby

I don’t understand, why I get emails on a computer. And it tells me to download this app. This does not work at all. I’ve tried it several times, and it says this app has not been set up yet. So I believe half these other people that this is false. Only one person says it’s OK if there’s one person saying it’s OK they must be having a better blessing than all of us. Which means it’s working for that person only. So you know what I’m not going to download this app at all matter fact I have it in my emails at the library, and I’m dead and I’m going to opt out of that one as well. Because it won’t let me do any surveys. I thought it was going to work for me. But it does not this is from JJ. So until you get this app fixed I’m deleting it out of my Surveys. And I’m not gonna put it on my phone no more. I believe this is false. But if it wasn’t I’d use it. So until then this app is going bye-bye I’m deleting it I’m not going to think of it. I do other surveys on other apps and it works wonderful. This is JJ

by Zanesworld1

I’ve had the app about a month and a half - overwhelming amount of notification emails explaining high -point surveys availabile. After 10 to 15 minutes of qualification questions- which pertain to the particular survey- I’ve qualified for 2. But Apparently the pre-screen questions are tracked and shared amongst marketing departments because as No points are awarded for the qualification questions and/or time involved, your emails and text zzz messages begin to mysteriously fill up with ads and solicitations. The overall evaluation promises that, at the very least, you will provide-(for free)- your demographic consumer information while being a huge waste of time.
It seems like an obvious fix would be to have each persons main stats I.e. age, gender, location, etc. attached to their profile to be pre-screened and properly matched before sending an email.
To sum it up: Surveys, in general are a bad idea. Unless you can get compensation before you answer the first question, it’s not going to ever be worth it.

by Jamalio!

Signed up and started doing surveys and then all of a sudden it froze up. I closed the app and tried to log back in but said my login credentials were invalid. I tried doing the “forgot password” and it said it would email me within a few minutes but never did. I tried having it send me an email about five different times but still didn’t get anything. Not in my junk mail folder either. Tried signing up for an account again but says the email address I used is already used. Thought maybe my account had been deleted on accident or something. Apparently not. They have my login credentials but won’t email me. Maybe it’s a scam to get email addresses? What garbage.