How to Cancel Mahjong Journey

How to Cancel Mahjong Journey

Written by on 2022-04-26

We have made it super easy to cancel Mahjong Journey®: Tile Match subscription
at the root to avoid any and all mediums "G5 Entertainment AB" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Mahjong Journey's Cancelation Policy


Complete Guide to Cancel and Delete Mahjong Journey®: Tile Match

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Mahjong Journey to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Mahjong Journey®: Tile Match subscription at the root to avoid any and all mediums "G5 Entertainment AB" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Mahjong Journey®: Tile Match Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Mahjong Journey (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Mahjong Journey®: Tile Match, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Mahjong Journey®: Tile Match Subscription on your Android device

To cancel Mahjong Journey subscription on Android, you need to realize that deleting the Mahjong Journey app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Mahjong Journey®: Tile Match subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Mahjong Journey subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel Mahjong Journey®: Tile Match Subscription on a Mac computer.

To cancel Mahjong Journey subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Mahjong Journey®: Tile Match app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Mahjong Journey®: Tile Match Subscription on Paypal.

To cancel your Mahjong Journey subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Mahjong Journey®: Tile Match" or "G5 Entertainment AB" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Mahjong Journey®: Tile Match.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Mahjong Journey's website?

Here's how to cancel your Mahjong Journey subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Mahjong Journey's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Mahjong Journey's contact details here

  2. Visit the website of Mahjong Journey. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Mahjong Journey account

You might have created an account on Mahjong Journey during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Mahjong Journey via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Mahjong Journey's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Mahjong Journey®: Tile Match from your iPhone or Android.

Delete Mahjong Journey®: Tile Match from iPhone.

To delete Mahjong Journey from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Mahjong Journey®: Tile Match until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Mahjong Journey®: Tile Match app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Mahjong Journey®: Tile Match from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Mahjong Journey®: Tile Match, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Mahjong Journey?

Our crowdsourced data from Mahjong Journey and Justuseapp users, shows that it is Unrated to cancel a Mahjong Journey subscription.

If you haven't rated Mahjong Journey cancellation policy yet, Rate it here →.

What is Mahjong Journey®: Tile Match?

Embark on a magical journey in this addictive Mahjong Journey® adventure! Enjoy a new take on Mahjong Shanghai as you help a young girl and her cat traverse the globe in search of her lost parents. Make your way by pairing tiles in order to dismantle hundreds of layouts. Collect achievements for special accomplishments while taking advantage of innovative gameplay twists like Shuffle, which allows you to get out of a difficult situation, or Firecracker, a tool for blowing up multiple pairs of tiles. Visit the Forbidden City, Virupaksha Temple, the Taj Mahal and the famous Mount Fuji as you fulfill challenging quests and earn gold stars for completing levels as fast as you can! ● Master 2335 immersive levels (with hundreds more coming in free updates) ● Match 2772 types of tiles in 66 different tile sets (with more coming in free updates) ● Earn over 40 desirable achievements and utilize four groundbreaking power-ups ● Enjoy gorgeous graphics, rich sounds and regular free updates with new levels, tile sets and more ● Game Center Support ● iPhone XR support ● iPad Pro Display Support While this game is absolutely free to play, you have the ability to unlock optional bonuses via in-app purchases from within the game. You may disable in-app purchases in your device settings. If you like to make in-app purchases in this game, Mahjong Journey® also offers two absolutely optional auto-renewable subscriptions that provide substantial benefits compared to individual in-app purchas...

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Have a Problem with Mahjong Journey®: Tile Match? Report Issue

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Why should I report an Issue with Mahjong Journey®: Tile Match?

  1. Pulling issues faced by users like you is a good way to draw attention of Mahjong Journey®: Tile Match to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Mahjong Journey®: Tile Match customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mahjong Journey®: Tile Match.

User reviews of Mahjong Journey

  • By Bdbpr

    This game is addictive!

    I really enjoy playing this game but I don't understand why there are requirements to achieve a certain number of stars to move to the next level. The timing to achieve 3 stars is generally so fast that I don't have a ghost of a chance to do better than one star. I'd like to move forward but I find myself having to play the same level over and over in hopes of adding stars to advance. Update: I enjoy the extra mahjong cakes that are offered. Last one was required hot air balloons to play and this time it requires surfboards. I'm frustrated because there should be a way to earn surfboards without paying and there is not. Perhaps there's a bug in the game. Update: I've gotten stuck at the end of another level without sufficient points to keep moving. I don't plan to pay to keep moving to new levels so I'm starting from the beginning on my phone. It's fun but only if you can achieve forward progress. I suspect that when I get stuck next time, I'll delete the game because it's too frustrating to not be able to start new levels. Update#2: I took about a two year break from the game and just started playing it again. It’s enjoyable but I wish there was a way to ask friends to give you a life so you didn’t have to shut down the game while you’re still having fun.

  • By Elisabeth630101

    entertaining game

    Very undertaining but quite addictive game. In Mahjong matching tiles must be found. In this version of the gane the idea is to discover two gold tiles. The game takes you through a type of journey. In the beginning it is quite easy but soon enough it will become harder and harder. Parallel to this journey there is an additional game alternative which is linked to a seasonal event like Thanksgiving or Christmas. You can use the boosters for support or fun. The boosters can be achieved as a prize from a game or a series of games or bought in a store. As an additional motivation there are collections where you want to find a series of items. I really enjoy playing Mahjong. It takes my mind away and distracts me which I personally find relaxing. The games are progressively getting harder and harder which can be quite frustrating. Nevertheless I always find the solution at some time and can keep going. There are many other versions of Mahjong. What I love about this version is the lovely design of every detail. The team puts a lot of effort in the appearance of the game. It doesn’t look tinky or outdated, it‘s simply fun to look at the colourful background and the tiles, too.

  • By Jillyp27

    Enjoyable, addictive, but

    Enjoyable and relaxing to play! Gets progressively more challenging! Nice zen music to go with it!! I love the game, but it constantly kicks me out in the middle of the game! It's really annoying! Tech support is extremely slow if ever to respond and then they don't fix it or recover lost funds! It's ashamed, because it's a really fun game! I had given 5 stars but took off 2 for the annoyance and lack of support!i am putting it back to 5 stars, the problem is interference with location being open on another site! Now that it is closed the problem is better! Loving the game!! I'm continuing to enjoy the game! It's challenging and fun! I’ve been playing this game for years and enjoy it, but now, any time I need to reboot my phone, the adds in the game return. I paid to remove adds years ago. G5 wants me to show them the receipt. It’s was paid for many years ago and the receipt is lost in thousands of emails!! They should have this info in my account! This is extremely frustrating! 😡 I spent a good bit of money on this game for years. I refuse to spend another penny now!

  • By Uhuhamen

    Would like it so much more if only...

    Find this relaxing as it focuses my mind on something irrelevant (the game) such that it can't be running over and dwelling on everything else life is throwing at me. The music is a great aid in that. However, the zen is shattered by all the annoying ads for all their copycat games, especially when accompanied by their jarring energetic music which you can't turn off or even cut short. Out of all those games and characters there is no non-white ethnic representation--no, the extremely stereotyped Japanese guys don't give you points in that area. It becomes increasingly difficult to progress without buying and using cheats, which I don't think is right; you should be able to complete w skill and perseverance alone. I wonder if it's even physically possible to tap that many tiles in 1.5 or 2 minutes, much less search, match, and tap. I dislike that the timer always keeps going for 3 seconds after you finish the game, but lately it even adds 30 second to my time before comparing to the cutoff, making it impossible to progress. Another bug is that the daily log-in sometimes won't accept input, or skips, or erases your progress. The constant nagging for donations or in-app purchases disrupts the good feeling that would be generated and assures that I will NOT reward that nagging with my $.

  • By thomdeb

    No Special Avatar for challenges

    I hope this new Easter egg hunt will let me have the avatar at the end. Even though on four previous challenges I have completed everything I could not get the avatar in the end. Still not able to get the avatar even though everything else is complete. I suspect there may be a glitch somewhere because I have completed all levels and gotten rewards for all special collections but it shows that I only have 29/30 of the special items. Oh, well. My game”blew up” in the 1300’s and made me start back at 135. Boooo! I didn’t play for awhile I was so upset about it. I have finally started playing again and do enjoy it but it’s not quite the same. Oh, well. I guess you get what you pay for.🤣☹️😤 Well, I started playing again, even though I had to practically start over at the beginning, and it does seem to be working better than in the past. Maybe some of the ‘bugs’ have been fixed. Thanks! I have upped the rating to 4 stars since the game seems to be working better. Once again no special avatar! Once again no special avatar! Finally getting the special avatar for completing the special events.

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