Contact Mahjong Journey Support

by Mawmaw19471

I have to say that I have become VERY frustrated with this last quest that is going on now. I worked through the necessary 25 levels just to find that “this time” there is an additional step before obtaining the daily gift item. I understand that you are just increasing the need to spend more $ in the games but I think it is a little greedy on your part. I regularly spend money on G5 games. Now you have added this additional twist that requires you go back through the special levels to find additional items to complete the quest. And the really irritating thing is that you have to use the required tokens (stars) to get into the level to get a chance at finding the necessary item. I have just completed one level 6 times and have yet to get the necessary item. Instead I get nothing and have to try again, using more tokens to get back into the game to try again. I guess you can tell that I am very frustrated but I am 72 years old and have been playing G5 games for a few years now. It is a good way to relax and also have some mild mental challenge. I currently play Mahjong Journey, Secret Society and In the past few months have also been playing Hidden Treasures. I purchase items in each of these games to make them enjoyable and not frustrating. However, I notice that you have also added a switch up in Hidden Society and I am seriously considering dropping all 3 games and move on to other, less enjoyable games. Thank you for listening.

by Deborific1

I play games to help distract me from the stresses in everyday life, and chose Mahjong Journey because of the beautifully drawn tiles. I enjoyed moving to a new country and discovering new tiles which offer a challenge for several levels until I learn them. Love the mini games and monthly challenge! I can’t wait to see the next country.
However, of all the Mahjong games I’ve played over many years, this one has the highest ratio of boards that I lose. I often use my 5 lives and get nowhere. Yes, my moves can affect the outcome, but getting down to the final two and having one on top of the other happens way too often. Is it intentional to encourage players to buy more? Last year my raise was $2 per month, so that’s not going to happen.
You have created a game that is beautiful and interesting. It’s too bad that it’s not user friendly.
I just played for 5 days and still cannot move to the next level. I don’t play to be stressed & frustrated. What’s the point if making it so hard?
Again I’ve played day after day with no progress, just loss after loss with an occasional win that still gives only one star. Is this actually a psych test to see how long someone will continue to play while continually getting beat up? I keep coming back in hope of a change in my favor and hope this time I won’t return. Perhaps you can make a new version for children. Call me if you do.

by WJaMhIll

I have played this game for 10 months. Like other players, I find progress gets impeded unless you’re willing to plunk down a few bucks. I get frustrated, but ultimately conclude that it’s a free game and the developers’ rules, so I can play or not. I play until I lose a life or two, then cease playing until another day.

My one-star is about a new tactic G5 recently implemented: You now update from within the game. NO-NO-NO! Every app and its updates are vetted by Apple or Google when playing on their devices and obtained through their store(s). Within the last few weeks, I’ve discovered my progress on this game impeded by a requirement that I download updates (additional maps and the like) from within the game, and I find that enormously suspicious. I’ve had Apple devices for a decade or more and have never encountered this before. I thought it was a bug, and that I should report it.

So I sought to contact G5 directly to voice my concerns. Unfortunately, they do not want to speak to a human being (even digitally, via email). The contact requirements are Game Center or Facebook. I have neither (for that matter, I want neither...). So G5 creates an update round-about that evades vetting processes coupled with an inability to contact them. I’ve never worn a tin-foil hat, but this reeks of suspicious activity.