How to Cancel SHARE NOW (car2go & DriveNow)

Our crowdsourced data from SHARE NOW (car2go & DriveNow) and Justuseapp users, shows that it is Very Easy to cancel a SHARE NOW (car2go & DriveNow) subscription.

If you haven't rated SHARE NOW (car2go & DriveNow) cancellation policy yet, Rate it here →.

Thousands of cars at your fingertips. With SHARE NOW, you'll always have a car in your city. Just like with car2go and DriveNow, our premium cars free-float around major city centres, making it easy for you to hop into the first one that catches your eye. Car-sharing is a new way of car rental, with no rental offices, no paperwork and no waiting around. Parking and fuelling/charging are free. All the perks of owning your own car – no strings attached. Rent a car the easy way. That's the SHARE NOW car-sharing app. With SHARE NOW car-sharing, there are no annual or monthly fees for members. You can do everything you need to rent a car digitally via this smartphone app, including registration, unlocking and locking cars, payment and even the validation of your driver’s licence. That’s why we believe car-sharing is the future of urban mobility. SHARE NOW car-sharing is perfect for... • SPONTANEOUS TRIPS This is car-sharing as you know it best: super short spontaneous trips for shopping, commuting and getting from A to B in your city. Find, reserve, and unlock SHARE NOW cars in less than two seconds. When you're done, simply park the car anywhere in the Home Area of your city. It’s as simple as that. • WEEKEND ROAD TRIPS Got plans? You can rent our free-floating cars at hourly rates. We also do medium-length road trips from just a single day to a whole weekend - get out into nature or visit your favourite shopping outlet. You’re in charge. • WEEK-LONG CAR RENTAL Car-sharing i...

1. Pulling issues faced by users like you is a good way to draw attention of SHARE NOW (car2go & DriveNow) to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a SHARE NOW (car2go & DriveNow) customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SHARE NOW (car2go & DriveNow).

• 
  By FibZor

  5

  Needs updating

  I recently had my debit card replaced due to fraud. After I receive the new one I forgot to update it on the service and used a car and was charging $9.60, after the system told me that I had an outstanding balance on the account I updated my debit card on the app thinking that it would instantly take the $9.60 out of my account like most services do these days. No it did not I was required to call customer service and have them submit the issue to their billing department and take an extra 2 to 3 business days to have it resolved. This is the very inconvenient way of taking care of your customers, This needs to be updated so that the application does everything and I don’t have to call customer service to have this type of issue resolved like this. If I update my card on your app it needs to take the money that is owed off of said card instantly. I will not be giving any more stars than one star until this issue is re-programmed and updated.



• 
  By NYCCuban

  5

  Account frozen

  Apparently I had an old credit card on the account and my last trip couldn’t get charged. Instead of emailing me (you have my email) or texting me (you have my phone number), you just freeze my account and just deactivate the account until I try to use it. Your service is one that needs immediate access. The app told me to update my profile - but that’s not actually the case - I had to call in and now the charge has to go to the accounting department? What decade are we living in that customer service can’t just run my credit card. Really feel let down by this service. You’re trying to be a replacement for people’s cars then you have to proactively notify them when they’re not able to use the service. And update your systems so that anyone can rerun the card - not take 1-2 days to process a payment so that I can use the service again. Accounting department? Really? Is there a mailboy that runs the paper credit card form down to the fax room where he uses dialup to update the card info? Also - you are doing your competitors a great service with this. I HAVE to find an alternative now. Your incentivizing me to go test out whatever else is out there. Hopefully, I can find something good - especially since if I don’t I’ll be missing my friends wedding. Update: Apple recommended Getaround to me - seems like a great alternative. Also remembered I already was a member of Turo - a bit more expensive but the cars are better.



• 
  By gerber60

  5

  Much better than reach

  So the reach cars have made it so complicated to get a car, I’m not using them anymore, I was late for work because of their new system, wanted me to put up address in or I was going, all I knew was I was going to work I don’t know the address of my work by heart, once you get in the car it takes almost 4minutes for the system to start up,Once I got out and end of the trip it’s still said that I had to reserve the car what a bunch of BS, please please don’t change your way of Renting cars, you guys are the best



• 
  By soon2Bdoctor

  4

  Suggestion to the developers

  The app is good, but I think it would be excellent if we could report maintenance issues through the app. For example, I have rented several cars with low tire pressure. One day I had a car with dangerously low pressure in one tire. The only way to report the issue was to call customer service. I was instructed to park and switch cars. I was on my way to work and switching cars made me late. I have also seen notifications on the dash stating that the car was overdue for routine maintenance. I would bet that nobody calls to report this stuff because they don’t want to go through the hassle of calling. Maybe they’re on their way to work, or a meeting, or the airport. If you could add something like the report damages option that allows someone to report these issues by spending a few extra seconds I bet more people would do it, and by extension we would have a well maintained fleet of cars. Otherwise, I have no issues with the app. Thank you!



• 
  By Mms542

  2

  Horrible customer service

  Recently they debuted a new pricing structure under the guise of giving their customers more options. You now select what measure of time you want to be charged for before your ride. It’s actually just a very non-consumer friendly way to squeeze more money out of their customers per ride. Without ANY improvements. Specifically, having more/better customer service agents. You will wait at least 30 minutes on hold to talk to a human, even if you’re experiencing a problem with your current rental. Maybe your car won’t unlock (while you’re being charged and cannot rent another), your rental won’t end, whatever - you’ll wait 30 minutes. I once had to take an Uber because I waited FORTY minutes for a customer service agent while my car wouldn’t unlock and my card was being charged. You will wait 3-4 business days for a response to an email. And then when they inevitably respond with something totally unhelpful and you respond, you’ll wait another 3-4 business days to hear back. Just invest in more expedient customer service, keep the old pricing structure but raise the per minute/hour/day rates, and I’ll be a happy customer again. TLDR; not transparent with pricing, poor customer service, but useful when it works. Look elsewhere if there’s another service available in your area.