How to Cancel WiZ Connected

How to Cancel WiZ Connected

Written by on 2022-05-30

We have made it super easy to cancel WiZ Connected subscription
at the root to avoid any and all mediums "WiZ Connected Lighting Co., Ltd" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate WiZ Connected's Cancelation Policy


Complete Guide to Cancel and Delete WiZ Connected

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel WiZ Connected subscription at the root to avoid any and all mediums "WiZ Connected Lighting Co., Ltd" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel WiZ Connected Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on WiZ Connected (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for WiZ Connected, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel WiZ Connected Subscription on your Android device

To cancel WiZ Connected subscription on Android, you need to realize that deleting the WiZ Connected app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the WiZ Connected subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your WiZ Connected subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel WiZ Connected Subscription on a Mac computer.

To cancel WiZ Connected subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the WiZ Connected app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel WiZ Connected Subscription on Paypal.

To cancel your WiZ Connected subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "WiZ Connected" or "WiZ Connected Lighting Co., Ltd" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to WiZ Connected.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on WiZ Connected's website?

Here's how to cancel your WiZ Connected subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into WiZ Connected's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all WiZ Connected's contact details here

  2. Visit the website of WiZ Connected. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete WiZ Connected account

You might have created an account on WiZ Connected during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to WiZ Connected via Justuseapp. Get all Contact details →

  2. Send an email to [email protected].com Click to email requesting that they delete your account.

Bonus: How to Delete WiZ Connected from your iPhone or Android.

Delete WiZ Connected from iPhone.

To delete WiZ Connected from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold WiZ Connected until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the WiZ Connected app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete WiZ Connected from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose WiZ Connected, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete WiZ Connected?

Our crowdsourced data from WiZ Connected and Justuseapp users, shows that it is Unrated to cancel a WiZ Connected subscription.

If you haven't rated WiZ Connected cancellation policy yet, Rate it here →.

What is WiZ Connected?

Smart lighting made simple. Organize and control your lights by groups within rooms over Wi-Fi or remotely through the cloud. Improve the way you work, feel and simply enjoy the environment you're in with our wide variety of different light modes that cover the range from fun to functional. All your settings are securely stored on the cloud and can be shared with your family, friends and even your guests if you like.

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Reported Issues: 1 Comments

By Donna
Mar 28 2022

Of 6 lights all are not in sync. I purchased 1 Phillips bulb. Liked it so I purchased 5 more for same switch. I added the 5 to the kitchen. Now I have 2 kitchens. How do I add other members of the house so they can control the app

Have a Problem with WiZ Connected? Report Issue

Leave a comment:

Why should I report an Issue with WiZ Connected?

  1. Pulling issues faced by users like you is a good way to draw attention of WiZ Connected to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a WiZ Connected customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WiZ Connected.

User reviews of WiZ Connected

  • By PhantomLotus

    Just a honest message here

    A lot of people complaining about the change they made but honestly it probably has to do with the phones y’all each have this app is working just fine for me. y’all should probably not just blame this company and the app but look at the phones you use. If it isn’t the phone then yes it’s valid to complain lol. y’all giving 1 stars because the crap is messed up when this just came out the app isn’t unfinished or bugged they just have to look at what’s causing the issue. give them time before complaining like children cause some of y’all sound like kids complaining.

  • By Dazed2012

    Tips to migrate

    This is what customer service told me, and it worked for me. Delete the new app if you already downloaded it. Power off your phone. Wait for 2 mins. Restart the phone. Download the new app again. Open the new app, and go through the directions to migrate. After doing what they suggested, I was up and running on new app in 3 mins. Even though I do not appreciate the hassle of downloading a new app instead of an update for old app, 5 stars for customer service and quick resolution.

  • By Bjshbb

    Update 2.2

    I saw in the previous reviews that the migration to the new app on Tuesday June 16th did not go very well. I waited a few days to let them figure out the kinks and migrated on Thursday the 18th. I didn’t have any problems transferring over my account. All lights stayed connected to the home and all my schedules transferred as well. Would suggest doing some troubleshooting before pushing out an update, but it looks like they did go back to fix the issues.

  • By Jenizma

    Just a bit of a hiccup

    Some people have commented that they had problems with the update. I, too, had a challenge with the new updated application. I contacted WiZ support and they were very quick and supportive with the issues I encountered. I love my lights and appreciate that they work toward updating and improving the application and they haven’t left it alone and forgotten.


    Better Than the Old One

    I’m not sure why people are rating the new app so badly. Yes, it’s a bit inconvenient to have to switch over, but once everything is done I feel it is better and faster than the old app. Perhaps I just haven’t encountered the bugs that people are getting, but so far I like it better than the old one.

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