how to cancel ShutEye

How to Cancel ShutEye

Published by Enerjoy on 2023-12-04

We have made it super easy to cancel ShutEye®: Sleep Tracker, Sound subscription
at the root to avoid any and all mediums "Enerjoy" (the developer) uses to bill you.

How Easy is it to Cancel ShutEye?


Complete Guide to Canceling ShutEye®: Sleep Tracker, Sound

A few things to note and do before cancelling:

  1. The developer of ShutEye is Enerjoy and all inquiries must go to them.
  2. Check the Terms of Services and/or Privacy policy of Enerjoy to know if they support self-serve subscription cancellation:
  3. Cancelling a subscription during a free trial may result in losing a free trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete ShutEye?

It is Very Easy to Cancel a ShutEye subscription. (**Crowdsourced from ShutEye and Justuseapp users)
If you haven't rated ShutEye cancellation policy yet, Rate it here →.

Pricing Plans

**Gotten from publicly available data and the appstores.

ShutEye offers an auto-renewing subscription at $59.99/year to provide unlimited access to VIP features, including a huge selection of sleep sounds, relaxing music, sleep stories, the ability to make personal mixes of sounds, sleep tracker, smart alarm, snore detector, and iOS 14 widget. Payment will be charged to the user's iTunes account upon confirmation of purchase. Subscriptions can be managed and auto-renewal can be turned off in the user's account settings. The subscription will renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. The cost of renewal will be charged to the user's account within 24 hours prior to the end of the current period. Cancelling a subscription will result in the subscription remaining active until the end of the period, and any unused portion of a free trial period, if offered, will be forfeited upon purchasing a subscription.

Potential Savings

**Pricing data is based on average subscription prices reported by users..

Duration Amount (USD)
If Billed Once $52.05
Weekly Subscription $64.94
Monthly Subscription $31.62
Yearly Subscription $65.68


How to Cancel ShutEye®: Sleep Tracker, Sound Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the ShutEye (subscription) you want to review.
  3. Click Cancel.

How to Cancel ShutEye®: Sleep Tracker, Sound Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on ShutEye®: Sleep Tracker, Sound (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How do I remove my Card from ShutEye?

Removing card details from ShutEye if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like ShutEye from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on ShutEye®: Sleep Tracker, Sound or any other website using your Justuseapp card.
  5. Cancel the ShutEye subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

How to Cancel ShutEye®: Sleep Tracker, Sound Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the ShutEye®: Sleep Tracker, Sound app and then click on "Cancel Subscription".

What to do if you Subscribed directly on ShutEye's Website:

  1. Reach out to Enerjoy here »»

  2. Visit ShutEye website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to Cancel ShutEye®: Sleep Tracker, Sound Subscription on Paypal:

To cancel your ShutEye subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "ShutEye®: Sleep Tracker, Sound" or "Enerjoy" to cancel.

How to delete ShutEye account:

  1. Reach out directly to ShutEye via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete ShutEye®: Sleep Tracker, Sound from iPhone:

  1. On your homescreen, Tap and hold ShutEye®: Sleep Tracker, Sound until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the ShutEye®: Sleep Tracker, Sound app.

Delete ShutEye®: Sleep Tracker, Sound from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose ShutEye®: Sleep Tracker, Sound, » then click "Uninstall".

Have a Problem with ShutEye®: Sleep Tracker, Sound? Report Issue

Leave a comment:

Reviews & Common Issues: 55 Comments

4.8 out of 5

By Tracy Sipma

4 days ago

I wanted to try for a mo. I do not see where I get billed a whole year after 7 days. Please cancel and refund. Text blue on blue is impossible to read.

By Dorothy Coutsakis

1 week ago

you've billed me $59.99 when I haven't even used the trial days.....I have now canceled and would like a refund for the year.

By Donna Dorman Ashmore

2 weeks ago

PLEASE CANCEL AND DELETE THE SHUT EYE APP. This is the 4th day of a 7 day trial. Canceled on 2/9/2024

By Nancy Jessup

1 month ago

I have a 7-day trial of shuteye and want yo cancel immediately. I am in day 5 of the trial period. Please delete my account immediateky as well asall card information. Nancy Jessup njjess@redacted

By Sherilyn

1 month ago

I canceled before 7 day free trial ended. You have taken $59 ftom my bank . Please return my money . This is why people should never sign up for a free trial . Thank you from a very disappointed person

By Ivan

1 month ago

I would like to cancel

By Tammy Stansell

2 months ago

Please cancel my subscription!! Thank you!

By Jane Odell

4 months ago

Please delete my account effective immediately

By Carolyn Higgs

4 months ago

Please cancel my subscription

By Jane Odell

4 months ago

Please delete my account effective immediately

By Jane Odell

4 months ago

Please delete my account effective immediately

By Bridget Baehring

5 months ago

I tried free trial tried to delete after not understanding how to use.was just charged on my credit card. Never used it. Want it cancelled and refund

By Belinda briseno

6 months ago

I would like to cancel my subscription because I don't know to use it...thank you

By Wayne

6 months ago

Cancel free trial

By Ashante Williams

6 months ago

Good morning, I just left hospital with my daughter. I have been there with her since 8/2/2023 and I just received a notification that I was charged $60 for my subscription. I never even had a chance to try out this app. So may I please be refunded my money. I wanted to try it and then see if I wanted to continue. But was distracted because of all that was going on with my child. I can show evidence of this if needed. Please let me know if you can help with this.

By Angel Lopez

6 months ago

I want a refund I forgot to cancel the subscription I want a refund of 65.15

By Jolinda

7 months ago

I want to cancel my subscription

By Pam King

8 months ago

I want a refund,I cancelled my subscription last month pLEASE REFUND NOW

By Theresa Mackey

9 months ago

I did not sign up for this. Can you please refund my card.

By Martha Myers

10 months ago

I would like to cancel my shutbeye subscription. It's way to expensive. Martha Myers

By Robin Tyra

10 months ago

I want 59.99 refunded to me NOW cancel it !!

By Robin Tyra

10 months ago

I want 59.99 refunded to me NOW

By Kristin

10 months ago

Cancel my subscription

By Dawn Goodrick

11 months ago

Hello, My name is Dawn Goodrick. I tried your service 1 night and didn't find it user friendly. I have canceled the subscription and noticed your company has stared a process of payment, please reimburse this transaction. I have contacted the bank in the meantime. ThankYou Dawn Goodrick

By Miss

1 year ago

Sounds like we all got scammed 🤦🏻‍♀️ should of known better but yet this is just wrong

By Wendie Jane Tanner

1 year ago

I had cancelled my free trial - yet you have still charged me for a full year. Please reimburse me by return.

By Lisa Walker

1 year ago

I was scammed by your company on Dec 11th, 2022 for the purchase of $65.84, I had no clue who Shuteye was until I Googled it and I did not download your app on my phone. And I want my money back I'm in the negative on my debit card, I have searched to find a contact number to talk to a live cs agent, but I keep getting a computer that is trying to charge more money to ask questions. Excuse me, but your company left me with 0.00 on my cashapp account! I'm very disappointed and sick.. I've contacted Google & Google play store, and contacted Cashapp, I did not authorize payment for Shuteye on my phone whis is android galaxy A13, my email address was used or phone number. I'm not sure, please give me my money back.

By Jennifer Hutson

1 year ago

They keep charging me 63.24 even after ive cancelled it

By Elizabeth

1 year ago

I did the 7-day trial and they charged my card for 1 month's subscription. They claim to cancel anytime but in the iPhone subscription, there is no option to cancel. The only way to cancel is to let expire. Those tricky f%&* have an arbitration clause agreement in their app so when you agree to try their app they change what you are actually signing up for instead of a 7-day to a 30-day in my case. I called my CC company they told me to take up with Apple. SO BEWARE DO NOT SIGN UP!!!!

By Dawn Marie Alfaro

1 year ago

Same signed up for the trial was charged right away have been trying to cancel and want a refund

By Catherine Ortiz

1 year ago

I am unable to log in. I have been charged 59.99. Can you please help me log in since i have already been charged a yearly membership. Thank you.

By Cheree

1 year ago

I cancelled and still got charged. Please return or I will go through my bank as fraud.


1 year ago

I emailed shuteye to cancel my subscription, they advised me how to do this for an iPhone however I have an android so I asked for advice how to cancel on an android but no response, they have now taken my money, I cannot afford to lose that amount of money as I have just been made redundant and have 2 children to feed, someone please help me!

By Vicki worrall

1 year ago

Hi, I cancelled the app before the trial ended & have still been charged. Could you please refund me? I am a single parent & money is tight, this will leave me with no money. Thank you

By Keira

1 year ago

I signed up for the free trail, not only have I been charged for a year after contacting the customer service support to cancel the subscription, but reading everyone else's reviews it doesn't look like ill be receiving my money back either. The app was rubbish and recorded my fish tank all night which isn't very loud! It also recorded that I fell asleep in 8 minutes one night but I know for a fact I was still up at least and hour later.

By Cathy Cunha

1 year ago

I tried the free trial and never did I authorize or choose the annual subscription. But to be safe, tried to cancel according to their directions. Then I see I was charged $65 for the annual subscription anyway. I demand my money back!

By Angie Quintero

2 years ago

I cancelled my 7 day trial with enough time before it ended and still charged my card $59.99 + tax. I demand a full refund please.

By Donna arey

2 years ago

I want to cancel. I like the app but am mad that I was charged without my consent. But reading all these reviews I see that this message is not going to get this stopped or a refund. Bad business!!!! Scammers

By tracey rose

2 years ago

I canceled the 7 day trial and you have still charged me, i want my money back


2 years ago

Look at all these people you scammed. How dare you. No where was I told this was anything but free and you charged me through apple. CANCEL This now now now. I want a full refund of $64.00. now now now. I have already reported this fraud to my bank.

By Lisa davidson

2 years ago

Hi there I downloaded this app with the view of a 7 day trial but I didn’t get the 7 day trial it charged me straight away, I didn’t give permission for this, I’m not paying for something that I have no idea even works, please refund!!

By Maxela Mugisha

2 years ago

I cancelled my free trail but you still took year subscription out my bank there is no way I can afford 59.99 please refund all my money ALL OF IT!

By Lindsey Rushton

2 years ago

Go to your email that said they have taken it from your bank (shuteye subscription billing email) go to report a problem and request your money back I got mine back easily x

By Evelyn Jacobs

2 years ago

the cost of the program is to steep for me I can't afford it. thanks may I have my $59.99 refunded to my account please I don't have that type of money to spend but the may be good for someone else thank you again for the refund thank you

By Sally Stark

2 years ago

I signed up for 7 day trial. I was churched for a year

By Martha Schmidt

2 years ago

I hit the app and after getting into it realized it I had an app for it on my phone. It has only been a matter of hours and realize I don’t want it. I didn’t realize the cost. I am not tech savvy and do not know how to get out of the subscription. I am retired and can’t afford it. I don’t see it in settings under my subscriptions but am not sure if it is actually subscribed. Please let me know what can be done or what you think. So embarrassed!


2 years ago

I inadvertently hit the subscribe button (even though I believe I should have gotten a few "free" days) and immediately went in to CANCEL, but I have already been charged for it! Please please please credit my PayPal account for the $29.99. You didn't even give me a chance to see if I liked it or not. PLEASE RESPOND!!

By Delaney Goodson

2 years ago

I was charged $32.46 and never signed up or used the app I didn’t even know my account information was signed up for the app, I would like a full refund because I never even used the app nor signed up for it


2 years ago

you charged me 80$ that i cannot afford! IT WASNT EVEN 7 DAYS

By Anne Jakubowski

2 years ago

My Visa account was charged before the 7 days. I did not use the app as I found it arduous. Please CANCEL me and REFUND THE $59.99. I’ll awIt a response.

By Beck N

2 years ago

It was supposed to be a 7 days trial and now I cant even cancel it. It's a rip off app and has to be reported.

By Tajheare Tomlinson

2 years ago

I downloaded the app to try the 7-day trial on the 7th day soon enough so I was charged 79.99, which I had no consent for that happening. I then contacted Apple billing about the issue and didn’t receive a solution. May I have a refund please.

By Lindsey bentham

2 years ago

I cancelled my free trail but you still took year subscription out my bank there is no way I can afford this I want a full refund or I’ll ring my bank and go unauthorised transaction please refund

By Pamela Trowell

2 years ago

I have just subscribed for the free trial please cancel immediately not in any position for 59.99 to come off 4 children to feed please cancel

By Jess

2 years ago

I decided to subscribe to the yearly sleep tracker. after a week I decided I wanted to cancel it and it had already charged me 59.99$ I only used it for seven days so I don’t think it’s fair that it charged me that much! I want my money back!

What is ShutEye®: Sleep Tracker, Sound?

Have trouble sleeping? Sleep better with this app's relaxing sounds and sleep tracker. When you lay in bed after a hectic day, does sleep seem just out of reach? this app is here to help. Sleep is one of our most basic needs, yet, in today’s busy, buzzing world, it is one of the most elusive. Your productivity, quality-of-life, health, even your happiness, all depend on getting the rest you need. So stop tossing and turning all night, and starting falling asleep in a healthy and natural way. This app brings a wide variety of tools to help you fall asleep and stay asleep. Create a comfortable sleep space with our sounds and ambient noise. Drift away with a bedtime story, wake up gently with a smart alarm, or learn about your body and improve your health by following our sleep tracker. With so many options including white noise, nature sounds, and the option to make a personal mix, you can finally get the rest and renewal you need today. Features • A huge selection of sleep sounds, to ensure your sleep environment is as comfortable as possible. • Wide variety of relaxing music to help you wind down after a long, stress-filled day. • Sleep stories to help lull you into a deep sleep. • The ability to make your own personal mix of sounds, so that you get just the right ambient noise. • Sleep tracker so that you can start to understand your sleep cycles from a scientific perspective. • Smart alarm; to make sure waking up is as gentle as possible. • Snore detector informs you o...

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