How to Cancel My Citizen App

How to Cancel My Citizen App

Written by on 2020-12-17

We have made it super easy to cancel My Citizen App subscription
at the root to avoid any and all mediums "Citizen Watch Company of America, INC" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel My Citizen App?


Complete Guide to Cancel and Delete My Citizen App

A few things to note and do before cancelling:

  1. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  2. Cancelling a subscription during a free trial may result in losing the trial account.
  3. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete My Citizen App?

It is Very Easy to Cancel a My Citizen App subscription. (**Crowdsourced from My Citizen App and Justuseapp users)
If you haven't rated My Citizen App cancellation policy yet, Rate it here →.


How to Cancel My Citizen App Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the My Citizen App (subscription) you want to review.
  3. Click Cancel.

How to Cancel My Citizen App Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on My Citizen App (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel My Citizen App Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the My Citizen App app and then click on "Cancel Subscription".

How to Cancel My Citizen App Subscription on Paypal:

To cancel your My Citizen App subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "My Citizen App" or "Citizen Watch Company of America, INC" to cancel.

What to do if you Subscribed directly on My Citizen App's Website:

  1. Reach out to Citizen Watch Company of America, INC - the company behind My Citizen App directly: Get all My Citizen App's contact details here

  2. Visit My Citizen App website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete My Citizen App account:

  1. Reach out directly to My Citizen App via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete My Citizen App from iPhone:

To delete My Citizen App from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold My Citizen App until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the My Citizen App app.

Delete My Citizen App from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose My Citizen App, » then click "Uninstall".


The My Citizen app makes Citizen watch ownership easy. Identify your watch in 1 of 3 ways – then activate your warranty, and access your watch information, setting instructions, and proof of purchase. All in just a few quick taps. Currently, identification of models manufactured prior to 2005, as well as models manufactured outside of the U.S., may be limited within the My Citizen App. We are gradually working to add more models to the database for your convenience. 3 WAYS TO IDENTIFY YOUR WATCH The first thing you will need to do after downloading the app is to identify your watch in one of three ways: Tag scan – using the tag that came attached to your watch Watch scan – using your mobile device’s camera to scan your watch face + case back Manual entry – if you know your model number, or caliber + case number SETTING INSTRUCTIONS Once you’ve identified your watch, you’ll never worry about misplacing your paper manual again. The My Citizen App gives you access to your setting instructions and specifications, whenever you need it. WARRANTY INFORMATION Activate your warranty directly with the app for added protection and peace of mind. You will also receive an additional year of warranty coverage for free (U.S. residents only). Store your proof of purchase within the app for easy reference. SUPPORT You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible. WHAT’S NEW Based on your feedback, we have entirely redesigned the app for ease of use. We have also added a third method of watch identification to simplify your experience. You may now scan your watch tag, then confirm your watch from the results list.

Reviews & Common Issues: 8 Comments

By LIM523

Everything in one place

I recently purchased a watch and wanted to register for the warranty as I saw you get an extra year warranty if you register online, so why not? I quickly downloaded the app and found it easy to register and scan my receipt into the app. Love having all my watch details, warranty, and setting instructions in one place. Thank you Citizen!

By bluetwolfe

Brycen True Blue

Purchased my Brycen watch coming up on two years ago and love it! I’m brutal on watches and with sapphire crystal and lightweight titanium band it still looks great and keeps on ticking! I only wish the crown was a lockdown type of crown as it makes me a bit nervous getting the watch wet other than that, really good looking watch and keeps perfect time! I am now a fan of Citizen watches!

By Timecave

The Atomic watch I was looking for

I collect watches; mainly automatics and wanted a watch with accurate time all the time that would help me on calibrating all of them when needed. I was also looking for a clean dial, easy perpetual calendar setup at a good price point and I found it on this watch. The beauty of the striated dial was a real surprise; as it refracts the sun light in a colorful show on the dial!

By Bailey-510

Retirement TBL Watch

After nearly 29 years in law enforcement, tonight I was honored at our department Christmas party with my personalized Thin Blue Line Citizen watch. Having owned a Citizen E820 for a few years and being a person who likes stylish watches, I was very surprised and pleased with this gift. I will proudly wear it to remind me of the wonderful career I’ve had and the wonderful staff I worked with.

By crusincraig

5 Citizen watches and counting!

Every time my wife and I take a cruise I buy a Citizen watch. Either on the ship or off the ship! I love all my Citizen watch’s. I believe Citizen watches are some of the finest watches a person can buy. And, I have bought some every expensive European watches that have turned out to be junk.

By Cynthia Magdalena
Feb 04 2022

When I realized the charge of $21 was added to my bank statement I questioned it and I realized that I had accidentally hit start trial on the citizen app however ever since then I canceled it which was the first day I noticed it the first day my trial had ended . I'm being charged ever since for 3 months. How in the heck do I get a hold of somebody to cancel? $63 is a lot of money and I don't even use the app not even once and I say $63 because it's 3 months that I've been charged.

By Bonita Jackson
Oct 30 2021

I canceled the app. ,why do I see a change pending on my bank account.

By Robin Kim
Jun 03 2021

I’d like to confirm that my account has been canceled and I will not be charged

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