My Citizen App Reviews

Instructions included with the watch require you to register your product online or on an app to see the real manual. Activating your email sends a link that goes to their store page so you can buy another watch. After numerous, frustrating attempts I logged feedback and requested support on 2/14 on their website. 2/19 and no email or call back. Today registration took a different turn. 3 activation emails were sent. The first two were expired and the third one reopened MyCitizenApp and seemed to do something, but the activation button was still on MyCitizenApp . You have to hit the button, completely close MyCitizenApp , the select the third email, click on the link, then MyCitizenApp will open and allow you to register your device and activate your warranty. Also you can now view instructions without completing the registration process.

If their watch is twice as good as their support or app, then it’s definitely not worth it. I’m still waiting for a callback.

For a company that produces such beautiful watches they sure need instruction for how to produce a functional app. As someone in IT, I would have fired the entire team that produced this glitchy mess.

First of all, none of the numbers on the tag matched the watch (this might have been Amazon’s fault), so with zero instructions I find myself googling to figure out which numbers mean what on the back of the watch. Some my ask “why didn’t you use the feature to take a picture of the watch back?”. I did, but that feature doesn’t work and is garbage.

I finally find my watch in MyCitizenApp using the movement and case number. I try to register. The serial number is blank. So since there’s no way to enter a serial number to a watch you’ve already added I’m forced to delete the watch and re-add using the serial and model (which required more googling).

After all that I try to register again. I get almost to the end. I try to enter a picture of the comfirmation order and BOOM, MyCitizenApp crashes! UNACCEPTABLE!

I managed (after 45 minutes) to register. Is this the point of MyCitizenApp ? REALLY?!

No stars if that was an option.

Every time I tried to activate my account, I would click on my personal email to authenticate my request and then it said it expired. 5x. After putting down the phone and trying again later to regain my composer, I was able to click the email and it worked. So far so good and then it asked me to attach the receipt to activate the warranty and after giving it permission to access my photo library so I can select the photos, MyCitizenApp simply closes. Absolutely frustrating experience and honestly, I am now upset I purchased the watch. Maybe in a day or two I will feel differently and may want to actually wear the watch, but the set-up and warranty activation were a nightmare because of MyCitizenApp .

Very little if any value! Scan function does not work! Had to put in everything manually. I have 3 Citizen Eco-Drive Watches. After keying all the information in manually, MyCitizenApp works for 2. For the 3rd a message pops up stating no such watch exists. Apparently the database is incomplete.

Another issue is registering the watches, a receipt is required. That requirement does not take into account the watch being given as a gift. Receipts don’t usually accompany a gift.

I received the watch as a gift & was surprised to find no instructions accompanying it. A small card inside the box stated that you could use MyCitizenApp to get them. I installed MyCitizenApp on an iPhone 12 and went through the registration process. However, after numerous failed attempts to receive a verification email I gave up. By the time that I’m actually able to register this watch the extended warranty that you get for doing so will have expired anyway. Citizen make a great watch but need to fire whoever it is that wrote their completely trash app.

Terrible instructions on how to register for the warranty!
You’re asked for;
Case Number
Model Number
Serial Number
Caliber Number
What they don’t tell you;
To add or not add a hyphen
Which letters to capitalize
Where to add a space
Now keep in mind that this is the step after not being able to scan your “unique” barcode!
I have the watches tag, the boxes barcodes, and the proof of purchase paperwork and ALL of them have subtle differences in all of the number examples I have stated above.
If I was one that believed in these conspiracy theories I would lean towards Citizen wanting to frustrate the consumer in giving up on trying to register for their warranty?
There are other embedded numbers that theorist’s could have a field day with.
In conclusion I understand in having to secure your expensive purchase however not to the point where the end user can’t register their purchase!

Citizen, your products are great, but your app definitely is lacking the same amount of detail as your time pieces. The confirmation of email wouldn’t allow me to confirm through my email, but rather I needed to use my Google account. If that is a necessity, don’t give the option to continuously send email verifications, and rather direct them to use their Google account. Identifying the watch and setting up the actual registering of the watch was fine, but creating and verifying the account and the rest was very clunky.

It’s a great concept, but can’t find all of my watches. It seemed like older/discontinued styles and Japanese models (ie. Happy Flight XC) are not able to be found. Plus MyCitizenApp randomly will boot you out and the only way back in is to put in your email address for them to send you an authorization. A proper sign-in with password would be better. Other than that it’s great. I hope they can fix these issues.

I like the idea having your watch info and proof of purchase within MyCitizenApp , getting and extra year of warranty, etc; however, registration process was a little bit hard because I had problems scanning the back of my watch and read the numbers, then continued telling me the models number and serial numbers were not matching, even thought I was providing the info that was on the back of my watch. Finally I was able to do
It entering manually the caliber and case number but gave me a different serial number. I needed up going to the website and registering my watch there and was easier and got a confirmation email. Perhaps Citizen should update database and scanning process, other than that I like it

I just got a new Citizen watch for my birthday and I downloaded MyCitizenApp to register it but no matter what information I entered, the watch wasn’t found! The closest watch I could find to mine was a completely different color. The only thing that was the same was the watch face design. I entered Model number, serial number, case number, etc. and nothing worked. Then I closed MyCitizenApp , reloaded it, and now it’s giving me a (500 server error and I’m unable to open it. I’m frustrated as hell.

I collect watches; mainly automatics and wanted a watch with accurate time all the time that would help me on calibrating all of them when needed. I was also looking for a clean dial, easy perpetual calendar setup at a good price point and I found it on this watch. The beauty of the striated dial was a real surprise; as it refracts the sun light in a colorful show on the dial!

Every time my wife and I take a cruise I buy a Citizen watch. Either on the ship or off the ship! I love all my Citizen watch’s. I believe Citizen watches are some of the finest watches a person can buy. And, I have bought some every expensive European watches that have turned out to be junk.

I absolutely love this watch for the looks, the quality and the craftsmanship. It fits my wrist perfectly and I know that one day, I'll be passing it down to my son. The beautiful dark sea blue dial at times looks black in certain lighting.
I could have spent thousands more for another brand but it would have been a waste of money because this time piece is certified to 200meters and the craftsmanship of the stainless case and bracelet is excellent.

After nearly 29 years in law enforcement, tonight I was honored at our department Christmas party with my personalized Thin Blue Line Citizen watch. Having owned a Citizen E820 for a few years and being a person who likes stylish watches, I was very surprised and pleased with this gift. I will proudly wear it to remind me of the wonderful career I’ve had and the wonderful staff I worked with.

5 STARS FOR THE WATCH! 3 STARS FOR REGISTERING THE WATCH!

I love my new Citizen Eco-Drive two tone bracelet watch. It is beautiful and just what I was hoping for, it is perfect! I love the beautiful dial, the date, the second hand dial, I love that it is all stainless steel, and I love that I can see the time in the dark! I wanted that option and was pleasantly surprised that my watch has that feature. I especially love that this watch is Eco-Drive meaning the battery charges by any kind of light! No more batteries running out of juice, and no more having to replace the battery! Registering was difficult .. for me. I was not able to add my watch case number as I was not able to type on that line!? Also I am not comfortable giving anyone access to my photos so I was not able to add a screen shot of my purchase receipt. There should be a way to attach a photo without giving access to my photo library! I was able to register my watch so my warranty is in place. I love everything about this watch. Thank you Citizen!

I love my new Citizen’s Watch, from the quality, the timeless look, craftsmanship, and the high technology within the watch, nothing can compare for the price. Not to mention the outstanding warranty that comes with it, & the interactive app that helps complement the user friendly interface.

Purchased my Brycen watch coming up on two years ago and love it! I’m brutal on watches and with sapphire crystal and lightweight titanium band it still looks great and keeps on ticking! I only wish the crown was a lockdown type of crown as it makes me a bit nervous getting the watch wet other than that, really good looking watch and keeps perfect time! I am now a fan of Citizen watches!

I am a horologist & watch collector. I currently own 2 Citizen timepieces that I was able to register on the awesome My Citizen app.
Great website, but a little difficult to navigate until you try it several times. If you are unable to load your watches, keep trying eventually it works.

Over the years, I have come to greatly appreciate Citizen timepieces as modern stylish high quality products. If someone comments on my Citizen as a low-end Mall watch, I inform them that Citizen makes the MOST ACCURATE timepiece in the world. Trying to change this perception, one potential new customer at a time 👊🏻

Thanks for staying ahead of the curve.

My wife ordered me this watch for Christmas and I have to say it’s amazing quality. The customized engraving on the back makes this a perfect meaningful gift. I place so much passion and time into my profession and you can tell that this company does the same thing into their product. Wife had nothing but positive things to say about the company. Also it goes along way to have the 5 year warranty that comes with the watch. Thank you

I recently purchased a watch and wanted to register for the warranty as I saw you get an extra year warranty if you register online, so why not? I quickly downloaded MyCitizenApp and found it easy to register and scan my receipt into MyCitizenApp . Love having all my watch details, warranty, and setting instructions in one place. Thank you Citizen!

Soo difficult to use add then... for what. The photo option would not work. With the band there is not enough room to photograph the back so it doesn’t work. Finally enter all the info and try to register and it sends me an email but does nothing. Continually asks me to register. There is no where on-line or on MyCitizenApp to see what you’ve registered and there is no where to take a picture of my receipt like other commenters have said they did. The manual is hard to read. Yuck yuck

I entered my watch information and found the correct model but I can’t activate my warranty. Every time I try to authentic my email, I receive the email and click on the link, but it just takes me to the website. I then tried going back to MyCitizenApp but nothing happens. I also tried making an account and then retried to activate my warranty but when I click on the link, nothing happens, it just takes me to the website.

Using MyCitizenApp for the first time and had to restart my phone before I could use MyCitizenApp . Then the activation email wouldn’t trigger MyCitizenApp to register it just kept launching the Citizen website into a new browser window.

Took much longer than expected.

I liked the video tutorial but wish there was more than one video

I have worn Citizen Eco Drive watches for many years. I have never had a problem with them even though being a firefighter and putting everything through the worst possible conditions.

Everything on the watch is excellent. Only complaint is that there is no hard copy of the manual included and the online copy doesn’t tell you how to use the world timer settings.

The new update is a big improvement. Being able to add my watch collection using the barcode was much easier than scanning the watch back. Great job Citizen team. Thanks for listening to our feedback!

My boyfriend and I were on the search for me a perfect time piece that is classy, elegant, useful for daily wear as well as when going out. It is thin and feels good on my wrist, plus is the perfect weight. It feels more like you are wearing a bracelet. This is a great time piece for any lady.