Contact Password Manager Support

by Jcm0505

I’ve had the paid version of this app for years. Bought new iPhone XS, backed-up passwords, and app loaded to new phone and everything was fine at the store. Got home and the app wouldn’t open. Deleted and went to the App Store and my version iPassword app was gone and they wanted me to paid for another version. I downloaded the free version to see if I could get the app to work without deleting all my passwords. Luckily I had a version on my iPad. The new free version couldn’t see my iCloud backup file so I downloaded a backup file to my iTunes in my computer. The free version was able to see my backup file on iTunes. I went to my wife’s purchases and found that we bought the pro version for her some years back. With the family sharing, I was able to download a new pro version instead of my upgraded paid free version. To make sure everything was good, I powered down my phone then turned back on. The app would open then shutdown. I read some comments that the FaceID wasn’t working, surely they would have disable? I deleted the app, reinstalled, opened, restored backup file, and FaceID was turned on by default, good grief. I turned of FaceID and now after hours of fun and troubleshooting and ridiculing by family the app works fine. If I didn’t have all the passwords already loaded I would go to another app. I suspect I’ll have more problems in the future.

by Firedawg0007

The developer has an app that is called iPassword
when Apple update 14.6 The app stopped working and everybody lost all of their passwords. There was no way to retrieve them you can look for yourself on Reddit and other blogs. The idiot developer didn’t contact people soon enough or at all to let them know. So thousands of people lost all of their passwords. You will also notice this is a Chinese developer so who knows what happen with these passwords now. I had the app for a number of years and then just like that it was gone. The password program was backed up on iCloud and dropbox but it will not sync to the app if you download this one. Some people had a little bit of success of recovering some of their passwords but a lot of people cannot get any of them back. For that reason I would not trust this developer they have irresponsible policies and regardless of the Apple update they need to be on top of things like this when you’re dealing with peoples personal information especially passwords. I’m trying to keep this professional and bite my tongue because the things that I really want to say will probably get me kicked off the Apple platform I am so angry about losing hundreds of passwords. DONT USE this app,This app is the same developer and same company don’t use it!!!!!

by Kirk E Man

So far so good. I'm use to having an app with just 1 list in alphabetical order. This app can be divided into various categories. With division comes complexity. I just needed something simple. Ah to my chagrin it's unlikely one exists. My old app hasn't upgraded for years and will thusly will lose the app with my next IOS upgrade. So going with this one I hope won't lead to the same issue. Wish I could use my keyboard on computer to enter new data.
Now it's been a couple of months and I have to say I like the app but it keeps requesting that I rate this a 5 star every time I log in. This requires an additional click to cancel the request. I've given a four prior to experiencing this issue. Now I give it a one. It's like they are holding you ransom until they get the rating they want. This is not a get what you ask for scenario. I would change apps if I didn't have so much data to deal with. Now they have to deal with the one I've given it and I will never change the rating. Too bad so sad developers reap what you sow.
It continues to ask for a five star rating. I hate this app for this specific reason. Read above.

It's asked again. From this point on I will say "It's asked again" with a date every time it asks for a five star rating so anyone interested in this app will understand how annoying this app really is