Contact Kiwix Support
Company Name: Wikimedia CH
About: Kiwix enables you to have the whole of Wikipedia (and many other web sites)
available wherever you go! On a boat, in the middle of nowhere, or when data
charges are too high, Kiwix gives you access to the whole human knowledge for
free. You don't need Internet, everything is stored on your mobile
device!
Download the Kiwix program from the iTunes App Store then download the
ZIM data files which contain the content.
Kiwix Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Wikimedia CH
Verified email ✔✔
E-Mail: contact+android@kiwix.org
Website: 🌍 Visit Kiwix offline Website
Privacy Policy: https://kiwix.org/legal/privacy-policy/
Developer: Kiwix Team
Privacy & Terms:
http://www.kiwix.org/wiki/Content_in_all_languages
3 Most reported problems 😔💔
REGULAR WIKIPEDIA WITH PICTURES IS NOT AVAILABLE
by KoolCroco
Kiwix is awesome, but I will only give 5 stars once you make it where I can download regular Wikipedia with pictures. I need the version with pictures please. I know that with pictures it’s like 80gb but I NEED IT. Is this a bug? I thought you could download entire Wikipedia with all the text and pictures in here. At least that’s what Wikipedia said you could do.
When I’m at the download place there are only two regular English Wikipedias which both say they lack pictures. I actually can’t tell a difference between the two besides the size. Does one only have lede sections or something?
Used to love this app
by Cwhan
I used to love this app. I found it as reliable and the articles great. I have used this app now for about a year and have been very pleased but unfortunately can no longer use it due to the updated articles freezing during downloads. Very disappointed. I hope that this is something that can be fixed in the near future.
Large file issues
by OHgodNOTme
So downloading small files are no issue but that app will download a large chunk of the larger files then just simply quit forcing you to try again. It’s been a 5 day endeavor trying to get the basic no picture no video Wikipedia downloaded. First attempt got to 90% before quitting. Second got to 67% then 31%
Downloading Over cellular is also not working. Or if it does it completely fails at less than 10% and refuses to progress.
Iphone13 pro
Have a Problem with Kiwix? Report Issue
Why should I report an Issue with Kiwix?
- Pulling issues faced by users like you is a good way to draw attention of Kiwix to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Kiwix customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kiwix.
