Contact iQIYI Support

I can't login to my account. This is the 2nd month paying, and I haven't watched anything. How do I reset my password.It had locked me out for 24 hrs. I would like an refund if I'm not able to watch anything!

S$6.98 was deducted via my uob account for about 12 months yet i am unable to login and watch. please advice.tq

I have paid my monthly subscription. It is stated successfully payment (via internet banking on 21/2/26). It is two times deduction from my CIMB account (RM6.90 at 7.51 am and 7.52 am). Please double check for me.

I have the app downloaded from Roku, however, everytime I try to sign into the app I get password incorrect, yet email is correct. I get it just fine on android. I've tried to change password several times, nothing doing. Please check this. Thank you

Hello, I have a VIP subscription under the username JuliaGG. I logged out on my desktop, and when I tried to log back in, I was shown a generic username and no VIP access. My phone number is correct, and I have the app on my phone. I changed my password on the phone app and tried to log in again with the same results, so I don't know what happened to my account. The app works on my phone, and I can't understand why I can't get back onto my computer. Your help would be greatly appreciated. Thank you Julia 1 475 361 6862 123snarks1@redacted

Signed up a week ago but can't get on vip?

remove anything to do with my account and my name

i have purchase vip by my email (daus0606@redacted), and it been deducted from my TNG e-wallet. but the issue is my account can't be log in under my mail. The error "this email add is already linked to yr acc, but has not been activated. pls log in to yr acc with an activated email add and set password. the question is, do i need to create new id using new email? if yes then what happen to my old acc with mail daus0606@redacted? for sure cant log in to this acc right?? pls respond by urgently... i need to stop this vip purchase.

I made an annual subscription on 21 Jul 2025. Had been enjoying the china drama until recently the app failed to recognise my VIP status and I need to make a 2nd payment to re-instate my VIP status to continue viewing my favourite chinese drama in Sep 2025. Can review my request to re-fund me my 2nd subscription payment as it is just less than 3 months since the 1st payment ? See my attached records for 1st and 2nd subscription as VIP viewer. 1st payment on 21 Jul 2025 details from Google pay: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Order number: GPA.3375-7872-2673-69405 Order date: 21 Jul 2025 23:18:10 GMT+8 Your account: syewkon2@redacted Item Price SGP Premium VIP Yearly Plan (iQIYI - Drama, Anime, Show) $86.98 Auto-renewing subscription Total: $86.98 (Includes GST of $0.00) Payment method: Mastercard-8560 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2nd payment on 28 Sep 2025 by You Trip card details: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hello YouTrooper! Thank you for using YouTrip, here’s a summary of your recent online purchases and ATM withdrawals. The date/time displayed is based on Singapore Time (UTC+8) iQiyi International (S, Shenton Way SGD 86.98 Ref. No: SFT-969835929 11:51 PM Contact our Customer Experience Team if any of these transactions were not authorised by you. You may view your full transaction history via your YouTrip App. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I am trying to renew my VIP subscription but it doesn't go through - it says: 3D Secure authentication failed. Transaction canceled. Please let me know how to fix this problem.

Why can't I get VIP that I pay for. Tv shows need new subscription

I pay every month thru roku. Can't get on vip. It keeps telling me I need a new subscription. Please get this resolved, thanks

I have initially thru roku. Just got my statement that shows payment was made Aug 30. Payment is made on 30th of every month but I still can't get vip. Please help, thanks

I wish to cancel my IQIYI subscription which has been renewed on 24 Aug 2025.

Los subtítulos en español son un desastre, ya sea en series o películas, están mal redactados y confunden lo que están hablando los actores. Es frustrante ver así el contenido de iQIYI.

Hi, I recently got charged even though I thought I had already stopped using the service. I wasn’t expecting it and couldn’t find a clear way to cancel. I’ve already sent an email to support—hoping for a quick response. Thank you.

I NEED TO CANCEL MY MEMBERSHIP

I subscribed on 8th March 2025 to IQIYI and now when I am trying to login it says that you do not have any active subscription. My account details are still visible on IQIYI website. I am trying to remove my credit card details but it is not allowing me to remove them. I request you to kindly remove my credit card details from my IQIYI account before the payment gets released for the next month. This is really disappointing. I am a big fan of Chinese dramas but my experience with IQIYI is not good. I paid the money but still it says that I do not have any active subscription.

I"m automatically charged SIXTT FIVE PESOS every month but i cannot access the vip. I wonder if you can assist me with this problem. Thank you very much.

I am watching a series now but a small Mcdonnel ad keeps popping up. Is it possible to stop this from happening. This has never happened before. PLease stop it.

Hi Iqiy, why I'm being charged with your subscription?? I didn't purchase any of your VIP. I need your customer service number!!

I had cancelled my Iqiyi subscription months ago, but recently I just found out it still deducts my TNG account for RM11.90 every month! KIndly revert to me as soon as possible, thanks!

i nak cancel ..very month potong doit i ..i dh lama tk tgk

I want to cancel iqiyi

Having problems with with the channel so it does is buffer all the time I've done everything else I have no problems with any of my other apps iQIYI is the only app I'm having problems I have complained about this quite a few times with it costs me $90 a year please fix it when I can get the channel that's great

I have no idea how to cancel my subscription...can you either cancel for me with an email to confirm action...or...send me a user friendly link to the correct area for cancellation...regards Judith Hersey

I want to cancel my auto renewal

Please help by calling me- 330 464 1952 I have been in contact with u a few times and understand that I set up 2 acts. I have cancelled standard (wooharris @outlook). Now I should have premium? access thru harris.jackie0973@gmail. But I am hopeless, don’t remember password and can’t login. Please help me, I am not the sharpest knife in the tech drawer! I just want to quietly watch my dramas.

I need to see (sleepless princess, hong gil dong, golden rainbow, chang'an youth and more en spanish sub please to continue with iqiyi thanks think about what iam say.

Please cancel my auto renewal. Not worth of money since don't have too many series/movies to watch. Thank you>

I cancel vip but it still taking my money!

Paid for VIP can't watch keep taking monthly fees out of my account can't access my account 40 or 50 dollars please stop.

the email that is in my account is not my email trying to fix please help I want to upgrade my service but I am afraid something not right and trying to log in to tv app not letting me.

So many problems with the iQIYI app! It is not working on my roku device anymore and I have paid the vip membership but it says I’m not a member still! I’ve read a few customers complaint and they are similar to mine except or the roku device,i have even tried to reach out on via tiktok of my issues but no one replied so I’m guessing they either don’t care and want this scam people or they don’t care about customer service because they are getting a ton of money from people just because they want to watch Asian dramas,I think it’s wrong to do this to customers! I’m angry with how they handle customer service! Pls be ethical and dignity for customers and the company itself other wise no one will want to use your iQIYI app anymore as there is viki app that has almost everything the iQIYI app has and they have better service than this company! A lot of people will transfer to viki which is a way for iQIYI to lose a lot of money and customers.they better fix their customer service and hire people with English knowledge as well because alot of foreigners use this app to watch Asian drama and I don’t think they should take advantage of customers too! This app is very disappointing! It may have all the dramas but it can’t be used in some devices and the money is wasted!

Hello, IQIYI app just took my money from gcash without my permission. I can't able to follow the steps suggested here. Can someone help me?

Hi, my VIP was expired months ago but I still get billed every month, can you please check? Thank you!