Little Caesars Pizza Reviews

by Be_rad32

I don't like how LittleCaesarsPizza forces you to use Apple Pay instead of manually enter a credit card number. What if I wanted to use a different card?

I also don't enjoy how LittleCaesarsPizza doesn't tell you from which pizza location the delivery will be coming from. I had a coupon for a free pizza but did not give me the option on LittleCaesarsPizza , so I had to call several locations just to figure out which one my order was on so I'd be able to ask them to add the pizza to the delivery. This was very inconvenient as I was simply trying to send an order to my friend who lives in a different location of town from me. Another reason this is a bad design is because when I called the location for the delivery, they told me delivery is for LittleCaesarsPizza only. So you are forced to use this terrible app.

Lastly, I don't like how when you check out as a guest, you can't go back and see the status of your order. You have to figure out which location it is and call if you have a question or alteration on the order. Dominos, for example, tells you when they're firing up your pizza, when it gets out of the oven and keeps you updated every step of the way. Little Cesar's app logs you out and you can't check on your order, it just resets which is very irritating.

by ParkinsonsJenga

These guys cancelled my order after an hour of waiting. No email, no notification of any kind. Had to call support to find out what happened. Support says the Dasher said the store was closed but the store is actually opened so they don’t know what happened. Then they said they would refund my money but it would take 5-7 business days to get my money back.

Asked to speak to a manager because 5-7 business days is nonsense. They hung up on me instead. Called again, this time I asked again to speak to the manager. I end up getting transferred to a “supervisor” who kept trying to talk over me and end the call is quickly as possible. She told me “There is nothing I can do for you, I’m going to end the call” and that was it.

So order from these guys if you want to roll the dice on getting your order or if you just like Little Caesar’s to hold onto your money for awhile.

by Ryan & Chrissy

I ordered my pizza online 30 min prior and arrived at the time LittleCaesarsPizza said to be there. On a Thursday at 11….not a busy time at all. I arrived and waited 5 min and wasn’t acknowledged. I asked the clerk at the gas station if I needed to ring a bell and she said yes. At that time another customer came in behind me. When the Little Cesars clerk came she said she would take the person behind me?!?! I was so confused but I stepped back and was polite. Then after she completely checked out the lady that was behind me, she informed me that my pizza was just being put into the oven. So I took my kids to the car and waited. I walked back in and she still said she was waiting on my pizza. Then I asked for the manager and that’s when it got crazy. She started yelling at me, telling me she was tired of ungrateful customers. Literally yelling at me, the entire store could hear here. The other manager was there, apologizing on her behalf and was just as taken aback as I was that she was having a tantrum. All for a $5 pizza, you can keep it next time. I don’t spend money on anything to be treated so poorly like that. No thank you.

by Tlberry

Ok, this review isn’t for LittleCaesarsPizza , but it’s for the darn service at Little Caesars!! When we ordered our pizza, we ordered some drinks to go with it, but they were out of the size of the cups, so my Dad asked for a refund, but the guy there said he couldn’t give us a refund, or should I say, didn’t WANT to?! He told us to call the customer service and my Dad did it while we were on our way home. After about 15 minutes, someone FINALLY picked up the phone, my Dad asked for a refund again, and the guy told us he couldn’t help us and to call another number. When my Dad did, they weren’t available. Some service! My Dad said he would never order pizza from little Caesars again if they don’t fix this problem! Also, something else happened, about 3 times, we order cheese pizza and we don’t get cheese pizza, we get pepperoni pizza! Stop this dang service or I will tell all my friends to boycott Little Caesars!

by Tacodragon145

I placed an order using LittleCaesarsPizza , showed up to the store and was told that since they didn't have ham, they hadn't made the Hawaiian I had ordered and I would need to go online to request a refund. They had my phone number from when I submitted the order and could have called me shortly after I placed the order and before I arrived at the store to ask me what I would like then to do. They didn't. They didn't have any other pizza ready at the time, so I left, without enough pizza. I contacted them using the survey on their website, which is the only method they offer of providing customer support. It has been more than a week and I have not even received an acknowledgment that I contacted them. Worst part is it's not the only time it has happened to me. A few weeks ago an order I placed on LittleCaesarsPizza didn't have the crazy bread ready when I arrived at the store. I was told it would be about 15 minutes to wait. Crazy bread is good, but not with a 15 minute wait while your pizza gets cold.

by JesAda1900

I had placed an order on the mobile app, as I waited for my order at the store I noticed the front attendant was giving out the pizza coming from the oven to the wall up folks. I mentioned it and got a smart remark, he continued to do the same thing after three more walk up came thru the door. The manager noticed me there and just didn’t say anything. Until an employee who was prepari g at the back of the store noticed I was still there and came up to me and asked. She took the next pie and my second pie was a pep but they had no more so another 5-7 mins and I just asked for another cheese. The manager heard the conversation and didn’t even approach us even though he was listening in. Can’t express how much I won’t be returning to this location again. Not to exaggerate but more than 7 folks were just standing there waiting for their orders while seeing walks up taking their pizza out the door.

by Ladyragemr

I walked into the store tonight and a customer was complaining about her food that was old and the manager was extremely disrespectful and rude yelling back. As a manager in customer service I would never speak to a customer the way this person was speaking to this customer. The customer stated that the food was old and could show that the food was old. She asked for fresh food and her money back because she had to drive there and return the food that was obviously disgusting. The manager was irate disrespectful and belligerent. I have been going to this establishment for a long time and I have never witnessed anything so ridiculous. The corporate office needs to deal with the situation immediately the Woodbury Heights New Jersey location it is October 26 at 7 o’clock at night if you can watch your cameras and see the situation that happened in your store tonight you can see why you have not only lost my business but you will lose a lot more business when people read this

by Erin14m

I placed an order on LittleCaesarsPizza at 6:58 p.m. and went to the store to pick up. LittleCaesarsPizza told me my pizza would be ready between 7:15-7:20 p.m. and that a notification and an email would be sent when the pizzas were ready, and I could just use the pizza portal in the store. None of these things ever occurred, and when I went back into LittleCaesarsPizza to show the clerk my order on LittleCaesarsPizza , it was gone. Even now at 11:30 p.m. it shows no orders ever placed on my account, but I am logged in on the account I ordered from (I only have one account). What if I needed a refund or to report an issue with my order? I was lucky that this location was overwhelmed and just started handing out pizzas left and right without ringing them up or checking receipts/apps/etc. Otherwise I would have ZERO proof of my order other than having to show them my bank statement where I was charged for the food. Super inefficient app but luckily an even more inefficient restaurant.

by SweetHotPepper

I ordered pizza in Machesney Park Illinois last week and it was definitely a 5-Star Pizza! Service was impeccable and it was honestly the best pizza any of us had in quite a long time. Perfect!
Tonight, being between Beloit & Janesville, I looked at the menu and the first thing I saw was Online Orders not accepted at this location. Then, I noticed there was nothing saying I could build my own pizza. Finally, there is no place that lists what ingredients are available to go on the pizza. That being said, my guests and I looked at the menu and we wrote down our preferred order.
Upon calling the Beloit, Wisconsin location, exactly half of what we were ordering, is not available at that store. The kid working and answering the phone was not familiar with the things I was asking for. His response was that they couldn’t offer those items because there’s no key on the register to ring it up. That’s not a good business practice to have an online menu for people to order from and not stock half of the items that are advertised. Beloit Wisconsin I’m sorry but you only earned 2-Stars. Step it up!

by TurkeyLurky115

It’s worked fine a couple times. I don’t use it a ton, but there are three Little Caesar’s in my area and I swear almost every single time I order through LittleCaesarsPizza , something gets messed up or left out of my order. Again, I don’t order from LC’s much, and I just really have a hard time believing individual stores have screwed up my order this many times?? (Once it was definitely the specific store—it was clear they had a bunch of new employees and it was homecoming game night and everyone seemed overwhelmed—but hey, I get it, I’ve worked retail, it happens. I had nowhere to be that night so I just waited and it was fine). I’ve been annoyed with LittleCaesarsPizza for a bit, but. Now it’s not even usable. It won’t find my location or any location I’ve entered manually, which means you can’t proceed with any order. It’d be nice if maybe there was a drop down list for times like this. Anyway, I’m giving up on LittleCaesarsPizza . Thanks for all the messed up orders and wasted money Lil Caesar’s.

by Proud Grandpa

Love being able to order my pizzas and pick them up at the store using the pizza portal. But LittleCaesarsPizza needs some improvements.
1. Make it possible to reorder a previous order. I can see my previous orders, but there’s no REORDER button.
2. Make it possible to modify one of the standard menu items, e.g. delete mushrooms from the ultimate supreme, and switch the crust to thin crust. Papa John’s app can do this, and they don’t charge extra. I have to create my own more expensive pizza to do this at Little Caesar’s.
3. Make it possible to save a Create Your Own Pizza as a favorite.
4. And I just discovered another ABSOLUTE MUST fix: don’t make me start over from the beginning START NEW ORDER if I switch away from the iPhone Little Caesar’s app to another app (like Safari to complete the Little Caesar’s “Tell Us How We Did” survey) and then return to the LC app.

by ThatOneMormonGuy

LittleCaesarsPizza is a decent restaurant app but lacks certain features that are a necessity. I enjoy being able to set favorite items for quicker orders and being able to set orders for pickup from an In store pizza portal with accurate time estimates is very helpful. And While it’s incredibly convenient to order on LittleCaesarsPizza and pick up your order from the pizza portal without having to interact with anybody, LittleCaesarsPizza has certain downsides that don’t always make using it worth it. LittleCaesarsPizza can crash and load very slowly at times, it also lacks any form of item editing or special requests. Currently, LittleCaesarsPizza has no way to request removing or adding toppings at all. There are also minor things like not including bundle deals that you’d find in stores but these aren’t as frustrating as the previously mentioned issues. For the most part, I use LittleCaesarsPizza whenever I order but when I want a stuffed crust with no pepperoni, I have to call the store ahead, and I’d much rather just use LittleCaesarsPizza .

by John Forebanger

The manager started arguing with me last time I pick my order up. Because I drove up the first time and the lady told me they forgot to put my order in and it would be another 15 mins. Which I ordered it online and (PAID) but they forgot to put it in the oven. So I pull up to the window 15 mins later and that’s when the rude bald headed manager came to the window and I explained to him the situation on how they forgot to put it in the oven and how I had to wait. He literally looked over at the lady that helped me and asked is this true the lady says yes no one made it he then threw up his arms and said well there is nothing I can do for you. I didn’t want him to do anything special but I asked him hey can you throw a brownie in since I had to wait so long and he began to argue with me and say no nothing is free. Just a real rude customer service issue I would like someone to recognize this and mabey fix him being so rude.

by Nickname2014201420012014

I’m writing this as I’m waiting on my food. I placed an online order that said “Success. You’re order will be ready at 7:15”. I show up to the store at 7:25 to get the food when I see there’s nothing in pizza portal. I get to the counter and say something like “hey my pizza was supposed to be done like 10 minutes ago and it’s not in the portal” just to expect they were behind because they do seem a little busy. The person behind the counter tells me that they never got an order from me even though the information to this exact store is correct. I now have to wait another 20 minutes at least for my food that I ordered about 30-40 minutes ago by now. I normally have no issues with LittleCaesarsPizza but this incident really frustrated me and now I’m skeptical to trust it again if it tells me orders were placed but never went through.

by BlkLbl

I usually get two different kinds of pizza and/or chicken wings every visit a few times a month and I am highly satisfied!
However, the thin crust pepperoni that they push all the time on the TV ads, never looks like it when you get it. The only problem that I have with the TV picture to the actual item I received is the crust is always burnt beyond recognition around the outside. I think they should either put cheese and pepperoni right to the very end Or turn the heat down.
In the very beginning my pizza did look like the picture on the television, as in the amount of pepperoni on the pizza but lately someone is skimping on all the toppings and when you get and pay for extra pepperoni, that pizza needs to be covered like a carpet!

by AFMercier23

LittleCaesarsPizza itself is easy to use and works great! The problem is that it doesn’t offer the specials at particular stores. Also, when ordering from LittleCaesarsPizza , they gave us a 20 minute wait. We were 2 minutes from the store. There were NO other customers at the store. So, we waited just a bit then went to the window to pick up the order. They hadn’t even started our order yet! LittleCaesarsPizza told them to have the pizzas ready for the given time! They actually started our order early when we told them we were waiting. Warning, the stores do not necessarily start your orders when you make your order from LittleCaesarsPizza ! We would have been better off making the order at the store!

by MericanBlueLine

Convenience, easy use, food always ready! The Little Caesar’s app has always been very easy to use, very convenient and my food has always been ready on time or early and placed into the pizza portal ready for me to pick up, which is wonderful because the food is always warm and ready when I arrive as the pizza portal keeps it warm for you! The Little Caesar’s app is without question the best restaurant/ food app out there due to its convenience, easy use and never having any issues with ordering my food and having it ready when I arrive! Other restaurant apps I have experienced issues with from ordering my food, to paying for the meal and trying to use a different credit card then the one “on file”. With the Little Caesar’s app, I have never ran into any issues whatsoever! A++++

by BeBetterWithFood.com

I love the ease of ordering pizza through the Little Caesars app. Little Caesars’ app just needs one tweak, in my opinion. I think one more step should be added to make the experience a little better. The default time isn’t always the time I want to pick up the pizza. If I had to select a time, that would make it easier than having to call in and let the restaurant know that the order needs to be delayed an hour. I’ve missed changing that several times. If you added one more question: “Do you want your pizza ready in 15 minutes or later?” your customers would be able to control when the restaurant begins working on their order. A YES answer would loop back to the ‘default time’ and a NO answer would take them to the ‘schedule pick-up’ time.

Thanks for everything. You guys are great!

by Nixon C.

I don’t often write reviews so listen to what I have to say here because I often gloss over these and say nothing. LittleCaesarsPizza is good. LittleCaesarsPizza is well designed, easy to use, and up front with promotions allowing me to see whats new or what coupons are available without googling it.

It responds like a dream, the pizza customizer is easy to work with. Maybe being able to hold your thumb over a button for a sec to change from none normal or extra would be nice instead of tapping it twice. But hey my phone screen doesn’t always cooperate so double tapping can be annoying sometimes. Its not the apps fault though.

The consumer interface gives me everything I’d want out of an app like this, and more. It matches up well against other pizza apps like dominos in convenience and design, but with a little more flare.

by Explostevo9921

I received two notifications from LittleCaesarsPizza telling me that my order was ready but I had to go to the counter for pickup. When I got to the store I was told that my order wasn’t ready yet. What was most irritating to me is the explanation that the girl at the counter gave for the lateness. She informed me that ‘corporate’ sends the notifications. I have used LittleCaesarsPizza many times and pickup through the portal almost once a week. I’ve noticed that the notifications are sent by the individual store only when the employees put the numbers into the back of the portal. Simply put the employee lied to me. That is the reason I felt compelled to fill out this review.

by 98TJames

The concept is great but LittleCaesarsPizza and support are buggy. My location is always busy and on a Friday night they never have pizzas ready due to demand. Figured LittleCaesarsPizza was the answer. Ran my errands and placed my order using the default location which was my store, and I thought the only store. Placed my order, paid and drove towards the store. Fifteen minutes after my order was supposed to be ready I go in the store and they have no record of my order. They mention a store across town and that some orders had gone to them. I check and sure enough it had. I drive to that store and oddly there was still no pickup number and hour later and I go in and ask only to be told “yeah we just put it in the regular warmer and not the pickup machine”... I said that was kind of the point, they could not refund my money so I took my cold pizza and left. I will check in later to see if it improves but it’s only as good as the location

by MommyKCQ

I really love using apps for pre-ordering food. I can get some shopping done, order my food, run by and pick it up, and wallah! But my family always prefers lite sauce on our pizza, which there is no option for. In fact, I’m not sure you can customize anything on LittleCaesarsPizza. So, we are left to calling ahead, and our local Little Ceasar doesn’t answer the phone, half the time. PLEASE add a “lite sauce” option to your app.

And for people saying other pizza franchises apps are confusing... really? lol
Just learn how to use it. I love that Dominos lets you choose every customization you can think of. And the exact amounts of what you want on it. And you can even do halves. Easy peasy!
All I’m asking Little Ceasars to do is have a LITE SAUCE option. Is that really that hard?

by Another Traveler

Little Caesar’s has officially surpassed my previous favorite which was chic-fil-a. The reason why chic-fil-a was my favorite was due to the rewards program but Little Caesar’s app is superior in so many aspects:
1. I can submit my order and pay prior to my arrival and I’m notified when my order is ready. In contrast, the chic. app doesn’t start your order until you get to the store and let a staff member know you are there to pick up the order.
2. With the Little Caesar’s app, there is not a requirement to have a conversation with the staff members (only if I choose to)
3. App notifies me when my order is ready allowing me to stay in my car instead of waiting in the store
4. Love the fact that I can get a free 2 liter thanks to the current promo.
5. The value far exceeds the costs of other “fast food” options- I save money when I choose Little Caesar’s to feed my daughter and myself. One pizza and the free 2 liter sets me back ~$7 and that won’t cover 2 combo meals from a competitor.

by Jc1003

I like to order the stuff crust pizza with half mushroom and half pineapple. They rarely answer the phone and when they do, they act like I’m inconveniencing them. Also, I don’t want to sit it the store with 15 other people. I got the point I would go elsewhere because of it quick a few times. We order every Saturday night. LittleCaesarsPizza came along and it is what has kept me as a customer. Most of the time I don’t have to deal with the staff which is great! The only time I have to is when the pizza machine is not working right. Way to go Little Caesars!

by Shelean

LittleCaesarsPizza is simple and fast. I been using it for about 9 months now and I love it because I dotnt have to wait in line to order, then wait for my order. I place my order online, get a notification when it’s ready, go to the location I ordered from, put in the 3 digit code/scan my phone on the portal and grab my order, no wait! I love it! When I get my order and the store is always packed with ppl waiting for their order and when they see me, they say, “wow! I need to do what she did!” Lol don’t get no better. And I don’t leave reviews at all! I had to leave one for LittleCaesarsPizza!

by Garciajohnpaul

Simple, easy to understand, straight forward, attractive app that gets to the point of ordering. No glitches other than have to choose and save my favorite store location several times. Other than that, with the combination of the crew that works in Pleasanton, TX where I have never ever in my entire life have had a bad experience; never had my order messed up or missing any food. It’s my favorite food ordering app out there. My family loves this pizza and I love the price. Always hot and great quality ingredients that make really good affordable pizza.

by Youngblooodix

I called to order pizza delivered to my house. The cashier told me i have to download LittleCaesarsPizza to do so. I begrudgingly hung up the phone and proceeded to download LittleCaesarsPizza . MINDBLOWN. The animations and interface are so intuitive and easy to use. The UI engineer for LittleCaesarsPizza needs a pay raise. After completing my order i was so pleased with my experience I vocally shouted to my family that i need to write a review for LittleCaesarsPizza. So here I am. This is the best food app for a food joint i have ever used. Soo smooth and easy to understand. I will definitely be ordering more pizza using LittleCaesarsPizza in the future.

by Dosko

I cannot understand why so many of you people don't absolutely love LittleCaesarsPizza. I have no idea what your local stores are like, but I have never once in my life ever run into any of the problems that any of you are complaining about, with or without the use of LittleCaesarsPizza . I just now picked up a pizza with LittleCaesarsPizza , and I was in and out of the store with hot, fresh pizza in hand in under 20 seconds. No wrong order, no missing order, and I didn't even have to say a single word to anyone. I just walked in, put my order number into the pizza portal, and was on my way. Seriously, how is it that Little Caesar's is the only pizza place to have something like a pizza portal? It's genius.

by Scott/shaw

Your competitors app’s are lengthy and hard to use! And one of them makes you order an additional pizza online when you are eligible for a free pizza what kind of sense does that make the whole idea behind the rewards process is to buy enough pizza so that you can get the free pizza either in store or online, whenever you want it! on top of that if you go in store and try to order your free pizza they can’t find it in the system in other words you can only get the free pizza online and again it makes you order an additional pizza to get it, what kind of customer service is that????

by Ghostrider 18

On a busy Friday or Saturday you can still end up waiting for a pizza at a busy location and you don’t really get to choose what you want, only what’s available. Well its all changed with LittleCaesarsPizza! You can order exactly what you want and literally walk in & walk out in 10 seconds when ordering through LittleCaesarsPizza and using the pizza portal! The looks on people’s faces when you get your order without waiting and using the portal is priceless! LOL Why everyone doesn’t use LittleCaesarsPizza , I don’t know. You should! Get LittleCaesarsPizza I cannot recommend it enough! Game changer! What are you waiting for!?! Not your pizza anymore!

by Lisa-Lisa's Pizza-Pizza

I was in a thousand hurries after working all day, running errands, and purchasing some last minute party supplies for my 14-year-old “grand-cousin”! I was dreading using the Little Caesars’ app because I’ve used other apps that have been difficult to navigate. Imagine my ultimate surprise when I registered, ordered exactly what they requested from our favorite Pizza place, and paid in the blink of an eye! It was ready, hot and the gentlemen behind the counter were so nice! They offered to take all those pizzas and extras to my car! Everyone loved the food and that made our time together even more enjoyable! Oh yeah, I’ll be back....and ordering with my newly-favored app!

by Endo Tech

I have enjoyed using the pizza portal. My order has always been accurate. There have been many times after work, and I’m too tired for human interaction and having the option use something like this pizza portal has proven stress free. I’m still welcomed with a quick friendly greeting but I quickly grab my order and I’m on my way. For times at the location I frequent that there are no parking spaces, the capability of being able to retrieve my order through the drive thru has been absolutely wonderful.

My only suggestion for the pizza portal itself is to make the compartments a little bigger. It can be a little difficult retrieving an order that is slightly bigger without hitting the hot grill/grate the food rests on. I’d hate for someone to get burned then they have a lawsuit against them. But OTHER THAN THAT, the pizza portal is a FANTASTIC IDEA! Something I will continue to keep taking advantage of in the future.

by 🍩🍩☕️

I realize it’s Friday and thats usually a very busy time. LittleCaesarsPizza related a 20 minute time and thats usually pretty close. Over the past few times I’ve used the portal there was no wait time. Today when i had not received a notice it was ready i drove to the store and figured it should be ready by the time i arrived. It was another 20 minutes before my order was placed in the portal. Pizza was done correctly and was tasty. I dont know if some kind of change for the wait time on busier days Be given a look.