Aura Frames Status

App quits all the time! Useless!

My Aura app closes after about 3-4 seconds.

The app opens but while I am trying to use it it just shuts down usually in about 3 or 4 seconds

installed Aura app successfully, I assume. When I click on the app in my android phone, it doesn't provide an Aura Home Screen. I seem to be stuck on the set up page. I am already connected.

Aura frame has been connected with my Wi-Fi for five months. Fine when light went out at night; would not connect next morning. I have tried several times. All other devices are ok.

Frequently crashes.

My phone keeps telling me my aura app keeps crashing

I cant get out of my previous wifi address even tough I follow directions. I click and it takes me to my previous wifi

will not allow me to send pictures from my texts, app opens and then closes

My Aura app failed to send photos

My Aura frame and app are not connecting to the Cloud. Is there a cloud server outage?

my aura app on my iphone keeps telling me failed to reach Aura's cloud services

My frame suddenly stopped showing the pictures. Says it’s connected. But is saying download pictures. The app seems to be glitching

frame spinning...app froze on my iphone

My frame suddenly just stopped. I am unable to connect to it with my cell phone and when I tried to sign in to my Aura account to check on it, my password is no longer valid for some reason and when I try to reset the password, no email link is ever sent to my email so that I can reconnect. This thing is just over a week old and I can't believe that the price of them they don't work a little better. Very frustrating and disappointing.

My frame is not showing pics anymore just shows stock photo and says connected please add photos from aura app. Tried to unplug and plug back up still no change. What can I do?

Logs out from time to time Reboots randomly, sometimes like every 30 min

When selecting a photo to delete the app crashes. Tried restart. using iOS 16.1.1

My aura frame flickers on and off when plugged in. I cannot get it to display anything

My Aura frame disconnected from wifi, and will not reconnect. I am on 2.4 GHz and it just continues to try with no luck. I am frustrated! Ive followed all of the trouble shooting suggestions to get it reconnected and it goes through all the steps just to say not able to connect. Please advise if there is anything else I can try! I paid $350.00 for this thing!!!

app keeps spinning and can’t get in

App not working

The Aura app for all four of my frames keeps freezing and I can’t edit or add pictures. I close out and it lets me do a few and then freezes again.

My Aura keeps freezing. This is new. Was working fine until a few days ago.

I was invited to put pics on a friends frame. The app continuously closes before I can chose any pictures to send. It will not stay open. So disappointed.

When I attempt to add photos to a friend's Frame from my frame's photos sometimes it works, but sometimes the thumbnail in the final step shows the wrong photo. Going ahead brings up an error message. I am using an android phone.

When my daughter in law tries and sends me a picture on my I phone aura app…it just keeps spinning trying to load…

Aura for iOS keeps quitting. Has become impossible to use. Deleted and reinstalled. Didn’t fix.

Occasionally my pictures are to dark to view. What is wrong and what do I do about it

My frame has lines all over the right of the frame and on the bottom. cannot see any of the photos in the right side. I need a replacement frame. Thank you.Sallie Kisella

My app keeps kicking me out. I can’t add pics in either of my frames or any of the frames I’ve given as gifts.

My frame keeps rebooting on its own every 10 minutes or so. I don’t want to reset as I have approx 5000 pics on it!

My frame keeps rebooting on its own every 10 minutes or so. Also the pictures are jumpy.

My frame isn’t turning on. Just a black screen. I’ve done all the troubleshooting with the plug, cable, etc. Please help!!!!

When I try to add photos the app shuts down

Cannot use app to control what is on the frame and the picture on the app showing what is on the frame ( right above frame name ) is not correct and not updating.

I just downloaded the Aura app. It was working fine while I uploaded photos but as soon as other people joined and started uploading, the app started crashing. Now it won’t stay open for more than 5 seconds. I uninstalled and reinstalled but that didn’t help

For a couple of days now my Aura app does not work on my phone. I click on it - it appears to open and shuts right down again. I've tried uninstalling, turning off my phone, then reinstalling and nothing is working. It just keeps going giving me the blue Aura, then down.

I have 4 aura frames send pictures to and I cannot open the app on my iPad as of today .

My screen recently is much darker even in daylight than it usually is. What can I do?

We have over 1000 pictures on our frames. I see the same 50 pictures almost daily. We bought our son's family a frame last year. I am set up as a member on his, I excepted his invite. I still do not see any of his pictures. What am I doing wrong? thank you

Re: Order# 111-0129414-1083441. Only shows half of the frame on the screen. I'm requesting a replacement instead of a refund.