Aura is a smart photo frame that makes displaying and sharing photos
delightfully simple.
Get the free Aura app to view and share your photos, get
your frame set up, and more:
- Preload photos or write a message before giving
Aura as a gift
- Connect your frame to WiFi - in less than 5 minutes!
- Invite
family members to share their photos to your frame
- Share unlimited photos and
videos to an Aura frame
- See what your fam.
Are you having issues? Select the issue you are having below and provide feedback to Aura Frames.
By Alan Zahn 3 months ago
App quits all the time! Useless!
By Sharon Gotfredson 6 months ago
My Aura app closes after about 3-4 seconds.
By Tom McDowell 7 months ago
The app opens but while I am trying to use it it just shuts down usually in about 3 or 4 seconds
By Pat 9 months ago
installed Aura app successfully, I assume. When I click on the app in my android phone, it doesn't provide an Aura Home Screen. I seem to be stuck on the set up page. I am already connected.
By Julie 10 months ago
Aura frame has been connected with my Wi-Fi for five months. Fine when light went out at night; would not connect next morning. I have tried several times. All other devices are ok.
By Lee Kealy 11 months ago
Frequently crashes.
By Christina 11 months ago
My phone keeps telling me my aura app keeps crashing
By Alex S Marshall 1 year ago
I cant get out of my previous wifi address even tough I follow directions. I click and it takes me to my previous wifi
By kk 1 year ago
will not allow me to send pictures from my texts, app opens and then closes
By JOSEPH LOUIS 1 year ago
My Aura app failed to send photos
By Valerie 1 year ago
My Aura frame and app are not connecting to the Cloud. Is there a cloud server outage?
By Carolyn Manfredi 1 year ago
my aura app on my iphone keeps telling me failed to reach Aura's cloud services
By Tracy 1 year ago
My frame suddenly stopped showing the pictures. Says it’s connected. But is saying download pictures. The app seems to be glitching
By Leda McKemy 1 year ago
frame spinning...app froze on my iphone
By Jerry Glenn 1 year ago
My frame suddenly just stopped. I am unable to connect to it with my cell phone and when I tried to sign in to my Aura account to check on it, my password is no longer valid for some reason and when I try to reset the password, no email link is ever sent to my email so that I can reconnect. This thing is just over a week old and I can't believe that the price of them they don't work a little better. Very frustrating and disappointing.
By mike lee 1 year ago
My frame is not showing pics anymore just shows stock photo and says connected please add photos from aura app. Tried to unplug and plug back up still no change. What can I do?
By Doreen Lewis 1 year ago
Logs out from time to time Reboots randomly, sometimes like every 30 min
By Steve Goodwin 1 year ago
When selecting a photo to delete the app crashes. Tried restart. using iOS 16.1.1
By Teronda Jackson 1 year ago
My aura frame flickers on and off when plugged in. I cannot get it to display anything
By Michele Skelto 1 year ago
My Aura frame disconnected from wifi, and will not reconnect. I am on 2.4 GHz and it just continues to try with no luck. I am frustrated! Ive followed all of the trouble shooting suggestions to get it reconnected and it goes through all the steps just to say not able to connect. Please advise if there is anything else I can try! I paid $350.00 for this thing!!!
By tanya 1 year ago
app keeps spinning and can’t get in
By Jan Stenstrom 1 year ago
App not working
By Laura 1 year ago
The Aura app for all four of my frames keeps freezing and I can’t edit or add pictures. I close out and it lets me do a few and then freezes again.
By Jeanette Blais 1 year ago
My Aura keeps freezing. This is new. Was working fine until a few days ago.
By Melissa Mcclure 1 year ago
I was invited to put pics on a friends frame. The app continuously closes before I can chose any pictures to send. It will not stay open. So disappointed.
By Brigid 1 year ago
When I attempt to add photos to a friend's Frame from my frame's photos sometimes it works, but sometimes the thumbnail in the final step shows the wrong photo. Going ahead brings up an error message. I am using an android phone.
By Karen 1 year ago
When my daughter in law tries and sends me a picture on my I phone aura app…it just keeps spinning trying to load…
By Steve Pierce 1 year ago
Aura for iOS keeps quitting. Has become impossible to use. Deleted and reinstalled. Didn’t fix.
By Robert knopp 1 year ago
Occasionally my pictures are to dark to view. What is wrong and what do I do about it
By Sallie Kisella 1 year ago
My frame has lines all over the right of the frame and on the bottom. cannot see any of the photos in the right side. I need a replacement frame. Thank you.Sallie Kisella
By Tara 1 year ago
My app keeps kicking me out. I can’t add pics in either of my frames or any of the frames I’ve given as gifts.
By Nancy Dubnyk 1 year ago
My frame keeps rebooting on its own every 10 minutes or so. I don’t want to reset as I have approx 5000 pics on it!
By Lori Fahey 1 year ago
My frame keeps rebooting on its own every 10 minutes or so. Also the pictures are jumpy.
By Michelle Bagnasco 1 year ago
My frame isn’t turning on. Just a black screen. I’ve done all the troubleshooting with the plug, cable, etc. Please help!!!!
By Ruki Renov 1 year ago
When I try to add photos the app shuts down
By Kelli Perry 1 year ago
Cannot use app to control what is on the frame and the picture on the app showing what is on the frame ( right above frame name ) is not correct and not updating.
By Brenna 1 year ago
I just downloaded the Aura app. It was working fine while I uploaded photos but as soon as other people joined and started uploading, the app started crashing. Now it won’t stay open for more than 5 seconds. I uninstalled and reinstalled but that didn’t help
By Lana Lackey 1 year ago
For a couple of days now my Aura app does not work on my phone. I click on it - it appears to open and shuts right down again. I've tried uninstalling, turning off my phone, then reinstalling and nothing is working. It just keeps going giving me the blue Aura, then down.
By Kathy haldorson 1 year ago
I have 4 aura frames send pictures to and I cannot open the app on my iPad as of today .
By Barbara kelley 1 year ago
My screen recently is much darker even in daylight than it usually is. What can I do?
By Margaret Campbell 2 years ago
We have over 1000 pictures on our frames. I see the same 50 pictures almost daily. We bought our son's family a frame last year. I am set up as a member on his, I excepted his invite. I still do not see any of his pictures. What am I doing wrong? thank you
By kenneth billups 2 years ago
Re: Order# 111-0129414-1083441. Only shows half of the frame on the screen. I'm requesting a replacement instead of a refund.
• The “random” order of photos.
• It seems to assume that if you upload a lot of photos at once, they are less important than when you only upload one or two photos.
• Unable to connect it to my wifi, after trying about 15 times and with other apps and devices having no issue connecting.
• Told to reset to factory settings… which, ok, even though it literally arrived from the factory and had never been used.
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Complete guide to troubleshoot Aura Frames app on iOS and Android devices. Solve all Aura Frames app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at pushd, Inc, developers of Aura Frames.
100% Contact Match
Developer: Aura Home, Inc.
E-Mail: [email protected]
Website: Visit Aura Frames Website
63.16% Contact Match
Developer: AURA Devices Inc.
E-Mail: [email protected]
Website: Visit AURA Devices Inc. Website
Aura is a smart photo frame that makes displaying and sharing photos delightfully simple. - Connect your frame to WiFi - in less than 5 minutes! With Aura, you can share those meaningful moments and memories that are only meant to be shared with the people closest to you.