Contact Aura Frames Support
Published by pushd, Inc on 2023-12-19 About: Aura is a smart photo frame that makes displaying and sharing photos
delightfully simple.
Get the free Aura app to view and share your photos, get
your frame set up, and more:
- Preload photos or write a message before giving
Aura as a gift
- Connect your frame to WiFi - in less than 5 minutes!
- Invite
family members to share their photos to your frame
- Share unlimited photos and
videos to an Aura frame
- See what your fam.
How to Contact Aura Frames Customer Service/Support
Listed below are our top recommendations on how to get in contact with Aura Frames. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Aura Frames. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of pushd, Inc
100% Contact Match
Developer: Aura Home, Inc.
E-Mail: [email protected]
Website: Visit Aura Frames Website
63.16% Contact Match
Developer: AURA Devices Inc.
E-Mail: [email protected]
Website: Visit AURA Devices Inc. Website
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Get Pricing Info for Aura FramesContact Aura Frames! Or Contact Support
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Reported Issues: 16 Comments
By Neal
6 days agoHow can I transfer pics from existing frame to new frame. Both are operating on the same WiFi. I want to copy all the pics to the second frame.
By Warren Starr
8 months agoAura frames are worthless. The company does not answer phone calls and handles all troubleshooting online. They do not respond in a timely manner. We have a warranty and want our money back or a new frame. Terrible company
By Sharon DeLeeuw
11 months agoHow can I speak with a human? What phone #? Thank you.
By Nancy Ambrosio
1 year agoI have had my Aura for couple of years and never had any problem until five days ago just went to a circle on the frame that states please unplug your frame and plug it back in when you are ready to set up. I have done all the steps they say to correct this problem on this frame and still have had no success. I have several pictures on my app that I do not want to lose. Is there a number we can speak to someone or what. Please advise.
By Ron Yokem
1 year agoHave had our aura for a couple of years and never had any problem until two days ago just went to a circle on the frames that states please unplug your frame and plug it back in when you are ready to set up. We have done all the steps we researched on this frame and still have had no success. Is there a number we can speak to someone or what. Please advise.
By Charlie
1 year agoDO NOT BUY - frame does not work - worked for 1 day - deleted all the photos - will not reload - and will not connect o the cloud - AURA FRAMES DOES HAVE TROUBLE SHOOT CONTACT - any problem you are one your own to figure it out $200 waste of money!!!
By Ray Walker
1 year agoThe photos stopped displaying. Now it displays a message saying connected in different languages and please add photos in aura app. Aura app can't reach cloud service. Please advize.
By Robert Quallick
1 year agoFrame says connected but does not show photos. Have tried rebooting, unplugging and setting up new frame with no success. Please help
By CONCETTA A. COYNE
1 year agoCANNOT CONNECT TO WIFI LINKSYS23249. PASSWORD TAKEN RIGHT OFF BACK OF ROUTER, NOT HAPPY WITH THIS UNUSEABLE GENEROUS GIFT FROM RELATIVES.
By Ron
1 year agoour frame has 1,999 photos and videos on it. It was unplugged. When it was plugged back in the screen shows the ADD photos with the spinning logo. It was not reset. How do we get back to the photos?
By John Varda
1 year agoHave a Mason Luxe. Bought for Xmas last year. It is frozen on connected and add more pictures but can not. Have tried rebooting but doesn’t work. Cannot turn on or off because bar does not work. What next??
By Robert Andrew Quallick
1 year agorecently several pictures have displayed with black bars on either side reducing picture size. The pictures seem to be ransom but have become more numerous. Today at least one picture has these side bars plus top and bottom bars making the picture the size of a postage stamp. I have unplugged and then plugged in, an attempt to reset, but no change. Please tell me what is causing this and how to fix it. It is quite annoying. Thank you.
By Joyce Arnold
2 years agoI have 683 pictures on it and it basically keeps showing only the 108 that were put on when it was first set up,how do I get it to show all the pictures
By mOOOp64
Worked for a Year
I gave this to my grandmother for Christmas last year and it has stopped working all together. I set it up for her and I know what I am doing. She told me her Aura frame has not been working the last few weeks so I drove over to her house to fix it. I was beyond frustrated when working on a server is easier than trying to get this frame to connect to a public network. I keep following all the steps and troubleshooting but every time I try to change the WiFi settings on the frame it only brings up “Other Networks” with no entry areas instead of “Network Settings” with a list of local networks that are available. It used to work that way but not anymore, it’s as useful as a brick now.
By divine soccerball
Setup incredibly frustrating
I received my frame as a gift. Very excited! Then, totally unable to connect it to my wifi, after trying about 15 times and with other apps and devices having no issue connecting. Support told me to reset to factory settings… which, ok, even though it literally arrived from the factory and had never been used. Thankfully, this worked! So I excitedly added a bunch of photos. Then I had to unplug the frame and move it to another location in my house. And: back to not connecting to the wifi (and the frame’s new location is located right next to the router). Tried another 5 times, and I’m ready to throw this into the trash. I guess I’ll reset to factory settings again, once I care enough to waste more of my time on this. And now, I’ll either need to re-add all the photos I want on the device or contact support to have them do this. If you love banging your head against something meant to bring joy, and have plenty of time to kill with no guarantee of success… this may be the device for you! Really disappointing and the opposite of joy.
By Mr. Guggenheim
Weird usability issues…
How do you “share a reaction” or comment on a specific photo when it is added in a batch of more than one at a time? There doesn’t seem to be the ability to do this from the “Activity” area of the app. It would be pretty horrible UX design not to allow this… but I think that’s the case. Please fix this. Also, the “remote” feature of the app to change pictures consistently hangs before updating for a very long time (~15 seconds) on the app side. And it’s not my connection, as I use apps for controlling other smart devices (televisions, speakers, lights) and those are near-instantaneous. The smart photo frame war will be won by the company with the best app and features. Since Aura requires everything to be done via the app, I’d expect it to be better.
Have a Problem with Aura Frames? Report Issue
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Why should I report an Issue with Aura Frames?
- Pulling issues faced by users like you is a good way to draw attention of Aura Frames to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Aura Frames customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Aura Frames.
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