Contact Genius Sign Support

So what I’ve found is that when someone emails me a time card or some other document I found see all the information on it and then I’d import it to the Genius Scan app where it seems some of the information does not appear. I may see their signature at the bottom of the document but the important information in the body is missing. It’s hard for me to explain without sending an actual copy for you to see. The documents are sent to me as either a PDF or sometimes a .jpg but the results are the same. I see everything then import it and some of they typed in portion disappears but at the bottom of the document is signed by the sender and I sign and send back without realizing there’s info missing. Another comment which I made before but never answered is why if I have a document that has colors in and I scan it that it’s always just black and white?

The idea behind this app is great. I love the free option AS A FREE APP! However, purchasing the premium version changes my expectations. For a $4.00 purchase this apps UI is LAZY. The tool tray is permanently placed at the bottom and cannot auto hide or be moved which mean if the signature blank is located at the bottom of the page then the tool tray is in the way. When doing the signature, the line size reverts back to the default and is very annoying. When creating an actual signature, if the signature is not completed with one fluent stroke the app skips a section after the “pen” is lifted from he scree and placed back on the screen. I would recommend at least these 3 upgrades for this app to get to one I would be willing to pay for.

Working from home this has been great app to have. Also for signing school forms that get emailed or posted on parent square/google docs/whatever tool my kids teachers’ are using. Much more convenient than printing, signing and scanning back to my phone. It does take a little finagling to figure out how to place the signature box to get it ehere you need it. Just a few times to figure it out.