Contact FamilyTime Parental Controls Support

by Catykiteen

**UPDATE 2** was promised a refund and over a week later... nothing!

**UPDATE** I have “live chatted” already... long before I posted this review and they passed me on to someone else who couldn’t help me!! This has been well over a YEAR LONG battle and NO ONE in this company cares about the money you spend or the SAFETY of your CHILDREN!! BEWARE!!!

Do yourselves a favor and DO NOT even download this app let alone PAY for it. It will work so so for a few weeks and the. It will LOCK DOWN your phone and your child’s phone. You will be forced to factory reset both devices and hope there are no lingering issues. We tried very hard to have this issue resolved but the developer honestly could care less about you once you make a purchase. It was at that time that I insisted my year be canceled and refunded an allocated amount which.... let’s be honest.... was never going to happen. What ever I ate the yearly amount but still insisted it be canceled. I have message after message after message and all the screen shots proving this and yet today they charged me for a whole other year!! They do not have anyone available to answer phones so you can talk to an actual person. Literally no one is capable of handling this issue because I keep getting bounced around to this person and that person. Please head this warning and DO NOT allow yourself or your children to get caught up in this mess! It’s not worth it!

by Jlemomof3

I decided to give this app the benefit of the doubt, and figured with a free 3 day trial I could see if we like it or not. On day 1 I was charged instantly for what I signed up for, by the end of day 2 I could tell that this was not working like it should. I could figure it out enough to navigate through but some things needed extra explanation, which means searching through the help section. Customer service was always kind and helpful. On the end of day 2 we decided to cancel, I started a chat in the app and was directed to email instead. By email I was first asked why I would like to cancel, and then after explaining, I was told that I was unable to receive a refund and that the 3 day trial did not apply to me because of how I signed up?!? I signed up the only way I could. I am still emailing them demanding my refund but save yourself the headache and do not even download the app or sign up.
****also I’ve went back to see they keep posting under bad reviews “please contact us for assistance” BUT when you do they keep giving excuses to why they won’t help. They lure you into a promotion because apparently a promotion takes away the right to have a refund. DO NOT PURCHASE ANY THING if you are unsure if it will work.

by Crazy Wrapper

UPDATE: DO NOT SUBSCRIBE, YOU CANNOT CANCEL!! THEY ASK THAT YOU EMAIL THEM TO CANCEL AND YOU GET A RESPONSE BACK INDICATING THEY HAVE IT CANCELLED BUT THEY NEVER ACTUALLY CANCEL THE AUTOMATIC RENEWAL ON YOUR ACCOUNT!! I keep getting emails letting me know that “my trial ends soon and I will be automatically charged”, even after I emailed several times to cancel my account. I respond to the emails asking if my account is STILL active and in a trial and they respond and say yes it is in a trial and you will be charged when your trial ends on . Yep, that’s the response, they never actually include a date. It is impossible to cancel.

This never worked properly. Support chat is a waste of time, they give links to read help information topics I have already read. I paid for a one year subscription, and am trying to cancel it so I don’t get charged again. You cannot cancel in your online account. You have to contact chat support who spends 15 minutes telling you that they are reviewing your account to see what they can do and then they just give you an email address and tell you to submit an email request to billing to the cancel auto renewal on the account. STAY AWAY FROM THIS SERVICE!!