emmy: electric moped sharing Reviews

by Rls234

After spending an hour trying to work through a complicated system of verifying an international drivers license, I was rudely told by customer service to continue calling them until an English speaker would pick up the line. Rest assured after calling three times and getting the same response, I stopped. Absolutely worthless process for a company claiming to be English compatible

by Newrocket4

Beware a hidden sign up fee! I downloaded this app with the promise of free rides for a first-time user. However, upon registration I was hit with a 10€ charge which was only explained to me after I raised the issue. Nowhere was this charge advertised. Customers deserve more transparency.

by Emiliajpmorgan

I cannot sign up because I cannot type in my date of birth. Don’t know how the experience is, couldn’t try it out.

by Michokes-

Painful signup and verification, where guidance isn’t clear and video upload is limited to something like 3 seconds. Looking forward to trying emmy .

by New York Andi

I frequently use this app in Berlin.
I love to ride the scooters.
What is really bad is the helmet box . It is cut way too tight for two helmets.
It leaves me calling the hotline at least once or twice a month.
The mirrors are frequently twisted and can’t be used at all. The indicator has to be turned off manually, ( coup Scooter played at least an audible sound).
All in all i will definitely continue to use the service but it’s time for the this app team to fix those issues.

Andi

by AriGoldFilms.com

emmy and scooter rental system has come a long way. They have made it easier to figure out and it runs more smoothly. Most importantly, it is by leaps and bounds the best way to get around Berlin. Fast and fun and reliable. I wish they had it all over the world. So much better than all that scooter junk that is showing up on every street corner. Two people can ride comfortably across the entire city in minutes.

by Chitown1427

Great fun and convenience around Berlin. I only wish there were more in the fleet so I didn’t have to walk as far to find them sometimes.

by Fakedane

All the scooters have been in great condition and getting started is super easy. Would be nice if you could reserve for a longer period.

by Shawnworth

Nice scooters, but they still have a lot of rough spots they need to fix in their app and overall experience.

I’m updating this review after working through an issue with a fantastic member their service team. I see some negative reviews here about their service. They must have made major improvements in this area, because my experience was model of what I wish every company provided. Toan from this app, you know I’m talking about you.