The Herald app not working? crashes or has problems?

The Herald Status

Last Updated on 2024-05-15 by Newsquest (Herald & Times) Ltd

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

33.3%

Crashes

16.7%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

Norman McAllister

2024-12-21

The Herald digital edition showing is 20 December instead of 21 December

I. Wooc

2022-07-20

Cannot connect to server. Why?

Showing 1-2 of 2

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Common The Herald Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Herald app on iOS and Android devices. Solve all The Herald app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Herald iPhone Issues and Solutions

The Herald iOS app crashes, not working, errors
The Herald iOS app network issues
The Herald on iOS has black/white screen

The Herald Android App Issues and Solutions

The Herald has errors/crashing/not working
The Herald server network connectivity issues
The Herald has black screen

The Herald iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Herald app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Herald app crashes or not working on Iphone (iOS):

Close and restart the The Herald app on iPhone
Update The Herald app to the Latest Version for iOS
Uninstall and reinstall The Herald iPhone app
Update your iPhone to the latest iOS version

Fix The Herald on iPhone unable to connect to server/internet connection issues::

To resolve The Herald network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Herald black/white screen (blank screen) on iPhone:

Follow the The Herald iOS app troubleshooting guide Here →

The Herald Android App Issues and Solutions

Fix The Herald not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Herald app issues:

Force Stop the The Herald App
1. On android, goto "Settings" » click The Herald app. » click "Force Stop".

Update The Herald to the latest version on PlayStore

Clear The Herald App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Herald app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Herald.

Fix The Herald unable to contact server/ The Herald internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Herald » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Herald » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Herald on android.

Solve The Herald black/white screens issue on Android:

Follow the The Herald android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Newsquest (Herald & Times) Ltd, developers of The Herald.

About this app

Our brand-new and rebuilt app for The Herald, featuring all of the latest news, sport, politics, business and more from Scotland. In addition to all of the latest news, you can enjoy the daily digital edition of The Herald and Herald on Sunday newspapers, with a full archive of previous editions and supplements, and new puzzles every single day.