Contact Momento Support

by Norsedoc

I downloaded and started using this app years ago. Suddenly they changed their service. If I want to continue password protection and posting pictures to an event, I need to upgrade to the paid version. I have no problem with app developers making money, but allowing me to get years worth of entries before suddenly removing the password protection is playing dirty. Now I have to pay them or the entries that they allowed me to believe were private will all be more easily accessed by others, and it is less useful because the photos are more restricted. If that were the deal from the start, I may or may not have chosen their app. Changing their rules after I entered years worth of memories is not ok. What will they change next? I can’t trust this company so now I need to start moving the entries to a more reliable platform. If that sounds ok to you, then by all means download this app.

by Soulbow

I used to use this as a travel and life journal, but each update makes the product worse. I don’t have faith in the product team behind this app to pay for a premium version. They’re too focused on profit and not on making a good product.

- It stopped working offline, making it useless as a travel journal while abroad without cell phone service. This wasn’t a problem with the original version back in 2012.

- It won’t always save long posts. For whatever reason, posts seem like they get cut off after about 500 words.

- Every time I upgrade my iPhone, I am unable to get saved journal entries from a previous phone. Supposedly I can export things or use iCloud, but that has not been successful yet. I don’t want an export in plain text. I want all the text and posts back in the app so I can scroll through them.

- Despite paying for the app years ago, basic functionality was removed so I would pay for a premium version. When I installed this app it said I would have features from before 2017 since I was an early supporter of this app. One of those features was the ability to add a passcode to restrict app access. That feature has been removed until I subscribe. This is the last straw, and I won’t be using Momento again.

Thanks for a progressively worse experience over these past seven years. I won’t be back.

by MomentoUserSince2010

I was APPALLED to learn that the new and “improved” Momento does not have any type of password security what-so-ever to protect journal entries... unless you *pay* for that as a premium feature.
Password protection is a basic feature and should not be considered a premium feature under any circumstance. I’m not talking facial recognition or even fingerprint scan — a password, for goodness sakes.
I’m extremely disappointed that the developers went that route, in a sense rendering the new app useless unless you pay the $2.99/mo to “upgrade” and get password protection. What a load of BS. I’ve used the “classic” Momento for 9 years and it is no longer supported. Losing features like password protection with the mandatory “upgrade” to this new version is a horrible experience for your long-time users. I will avoid this developer in the future and will be taking my business elsewhere.