Four Seasons Reviews

FourSeasons was working fine, but now it won’t open because “FourSeasons won’t run on a jailbroken phone”, which I don’t have. I’ve tried deleting and reloading to no avail.

I am a committed and loyal four seasons guest. It is such a disappointment that they haven’t invested in a leading digital app service experience that matches what they do at their properties. This should be a seamless service experience to manage reservations, concierge, transportation, activities. Their after check in service could be phenomenal and intuitive (which I would love) if they gave me the right capability with FourSeasons . As of now it is merely a brochure with pretty photos and a mediocre booking system for hotel rooms. (This is the only negative review I have ever given FS)

Hello, I wanted to share my thoughts and see if there are any upcoming updates to correct this. Is there a reason you cannot are which room you have booked in FourSeasons or any info on your room ?

No response, are you ever going to update your app UI ? Or add these features ?

Update*** getting better can you please add more photos of the rooms, while purchasing thousand dollar a night rooms, it would be helpful to see them thank you.

Insists my phone (purchased directly from my carrier) is jailbroken and that it cannot run on jailbroken phones “for security reasons.” Even if it was jailbroken, those “security reasons” don’t seem to be a problem for anyone else (you know, like banks that have your financial info, apps that monitor your physical location, or others that really need to care about security). Surprising that this is the one thing the Four Seasons isn’t good at.

I absolutely love FourSeasons when staying at the FS. Quick to respond to chat. I use it several times a day. In Asia, language can sometimes be tricky. Not with FourSeasons . Brilliant staff, brilliant app. Highly recommend.

FourSeasons preformed incredibly well for my trip to Los Angeles, It helped me with everything from forgotten toothpaste which they got for me! And finding dinner plans for laguna

EVERY time i go to push wifi button on. iphone. a pop-up from four seasons
reads: turn on bluetooth to enable
something or other. ITS SO ANNOYING. i called 4 seasons. i deleted from home screen. now i have to dump altogether. all my notifications are disabled.
fix this now!

App looks nice, and the functions that are available work just fine. It would be so much better if you could cancel or edit your reservations in FourSeasons .

Don’t waste your time. Absolutely done with the four seasons as a whole. FourSeasons is terrible, the service also terrible, the food is equally as terrible. But the prices? Astronomical! If you want cafeteria food but pay stadium prices for them to bring it to you cold, then this is the place for you.

I give it a 5*on beauty, but a 2 or 3* on functionality.

It is time consuming to use and has key needs in typing:
Space, erase, @ etc missing on some of the entry screens.

It also crashed halfway through a ten minute dinner reservation.

Please have a renewed effort by a Focus group refine it.
They will need at least ten passes to get it worth using, and worthy of the Four Seasons name.

By: A Four Seasons elite guest.

5 stars for functionality and look but since this new app was launched it will no longer give you text notifications unless FourSeasons is open and in use. So you have to be using FourSeasons to get a notification if the hotel texts you back.

When it remembers your reservation it's pretty handy. You can contact the concierge, etc. But currently it jumps between remembering and forgetting that we have a current reservation.

I just started to use FourSeasons - hopefully it's supported by all locations world wide.

I have updated information in my profile several times and it does not save - just reverts back to old outdated information. Have also changed my preferences and they don’t save either.

Devoid of features, can’t save account info, pretty antiquated by other hotel apps - no Face ID, can’t reserve transportation or other customisation - it’s like a glorified web page in an app

Basic functions work. Could be smoother. Keeps pestering for Bluetooth permissions. Not sure if that pestering balances the convenience of an app.

Amazing service through FourSeasons .

If only FourSeasons wasn’t so glitchy…

Function is great when it works.

Had to delete app twice in reinstall bc it does not allow me to chat more than once with Conceriege staff before I can’t access the chat anymore or add additional chats

Likely going to happen a third time I can tell

I received a confirmation email telling me to download FourSeasons to expedite check-in. So I did and it couldn’t find the reservation. 100% fail. Don’t waste your time.

Someone else called it. It’s just a brochure. Can’t do anything on FourSeasons but look at your reservations. Can’t make dinner reservations, tee time, anything. Why have clients download it and be sorely disappointed?

No functionality. The change dates banner is over the photos so you can’t see the pic.