Contact OS Maps Support

When I originally installed the apps and upgraded to Premium, everything worked fine. I logged out, but could never log back in with my premium subscription, both on the website and on the smart devices. I was finally able to log back on to their website but only by changing my password, which is ridiculous. And when I used the new password on my iPhone and iPad, in both cases I received the message that an unexpected error had occurred. Technical support did their best to help but the issue remains unresolved. There’s another feature of the app that is very annoying (this was before all my technical issues). The screen has a window with the option to start navigation. I only wanted to look at the route, not navigate. Unfortunately this window takes up a significant part of the screen, blocking a large part of the map. For some unknown reason, you can not close this window, and tech help said that the app developers aren’t currently going to change it. All in all, it’s a great app when it worked for me, and most people don’t appear to have had the problems I’ve experienced. I hope that tech people read this and do some more development work.

I downloaded a paper map, checked all was good. Later drove to remote location with no mobile phone to do a hill walk. Opened the app and nothing worked: it had logged me out and refused to show my downloaded map. There I was, in the wilderness, and no electronic map! Thankfully, I brought paper map. This app is useless to me if it requires mobile data to operate on hill walks!

As of 2022-02-08, my copy can’t allow setting up account—with which to add more detailed maps—because “failed to retrieve country settings.” Blah. As of 2022-02-13, now won’t even log me in because “failed to retrieve email server,” or soemthing. My email server is working fine. I am suspecting that this thing only works for people in the UK.