Nixplay Reviews

I was excited to receive the this app photo frame for Christmas. It was easy to set up but I did run into some challenges getting the photos that friends “shared” with me to play on the frame. I tried troubleshooting techniques provided by the this app help menu but ended up needing to call their customer service line. I spoke with A customer service representative in their tech-support named Star. She was exceptional!!! She provided amazing support to me. She listened well, was very patient, talked slowly, and projected a “can do” attitude. Star carefully walked me through the steps to resolve the few technical issues I was having and provided easy-to-understand answers to the several questions that I had. She resolved every issue I was experiencing and I now feel much more confident about how to use my this app photo frame!
This is the best service I have received from a company’s customer service in a long time. As a former corporate customer service trainer, I was very happy and extremely satisfied with the assistance that I received from the Star. She is a very valuable asset to the this app team. Keep up the great work Star!

We really like the frames- they have been given to family members as gifts and they get to see their newest little addition to the fam. My only issue is with adding photos to my family’s different albums. One frame was given to my side and another that was given to my hubby’s side; therefore, we want to add different photos to 2 different albums, but we don’t always want to add the same pictures to both albums. If I switch back and forth between the albums I can’t tell which photos have been added to the album. You can see which photos have been added from my photos on my phone, but I often times add the same photo a family’s frame because it doesn’t show if the photo has already been added. Other than spending time figuring out which picture I’ve added to which album, this has been great!

I bought and set up 2 this app frames for gifts for family members. They have told me that their Nix frames are the best gifts they have ever received! I just bought my 3rd Nix frame for a Christmas gift and I plan to mail it to family in Italy. I called customer service to ask for help in setting everything up correctly. My call was immediately answered by Lou. Lou provided me with step by step instructions on what I needed to do. She explained the process to me in easy to understand terms. She was professional and patient and never made me feel rushed.
I have needed to call this app customer service in the past in this has always been my experience. Their technicians are qualified and prepared to resolve whatever questions or problem you might be experiencing. It is also a huge bonus to have a live person pick up a help line in a matter of minutes. I’m certain we will continue to be long term customers of this app.

After just a few minutes on the phone, Lou was able to untangle the mess I’d made in setting up my elderly mother’s Seed frame so that all our family’s photos would be there when she opened her Christmas gift. We already had over 500 images loaded, but in trying to keep it a secret I’d created her account under my email address, then I needed to change it to hers, add myself as a friend, etc. But when we got it connected to her WiFi and her iPhone app, the photos and videos were gone. Thanks to Lou, my mother’s playlist is recovered and back on her frame where she can enjoy all the images of children, grandchildren, and great-grandchildren as she so loves to do daily. Thanks, this app for a wonderful product that will keep us all closer in this time of pandemic, and THANK YOU LOU for your friendliness, easy to understand knowledge, and just generally saving Christmas! *this app give this excellent team member a bonus!*

I called this app today because we are stuck in the House like everyone else and I reached a wonderful woman named Lou. I was having problem hearing the audio on videos that were sent to me. Lou was so knowledgeable and was able to walk me through every step with such patience. As I am a senior I was afraid I wAs taking up too much of her time. She was incredibly sweet. She told me exactly what to do on my remote and taught me how to go to the settings and do all the adjustments. We were on the phone probably 40 minutes. But we got the problem resolved. In that time I heard from lou that she has been so busy that she hadn’t even had time to drink in five hours. That’s how hard she was working. We then spoke abt what life was like for her in the Phillippines. What a lovely person you have employed. Thank you for letting her continue to be employed in this very difficult time. Thanks Lou for all your help. I wish you well and hope we all get through this tough time.

I have had the 10” seed for 5 years still going strong! I acquired the 13” wave landscape and the 15” original about a year ago. I love being able to add a photo right from my phone or a text message to my frame (and grandma’s) in an instant! And recently the software on all frames has been updated to allow 15 second video clips as well!! Customer support no matter how long ago you bought your frame is great. I had one just a hair over a year it was stuck in a reboot loop. Customer support said no problem and the frame was replaced. Today I spoke with TOM at customer support regarding some APP questions. He was patient and knowledgeable and not in a hurry. I now understand how to navigate and use Nixplay better. *** FYI *** Sign up for emails, wait for a holiday or seasonal sale they happen about every 2 months and get 20 to 30% off! I bought the frames for all my family members 😃

We bought two of these, one for each grandma! We needed something that was going to operate remotely and flawlessly, as one of the grandmas has Alzheimer’s. Set up was a breeze! Uploading photos were easy too, as well as connecting all the siblings. Only quirk we experienced is when we uploaded some “testing” album playlists and they would not delete from the actual frames, even though they deleted from Nixplay and on the website. We tried rebooting the frames, but no luck. So I chatted with support and they gave me the trick (under settings, advanced, resync frame) and that fixed it! Now they are ready to ship, plug in, connect to WiFi and enjoy!! Can’t wait to give these as gifts, I’m not going to lie though, I will be sad to see them go! I’ve been doing some serious hinting for my hubby to get me one! Maybe for my birthday! 😉

We have a family with my mother in law her 8 children all married and 23 grandchildren and 13 great grandchildren. We just went on a week vacation after Christmas through new year 2020. One of the Christmas presents given to Grandy was the this app. What a wonderful gift!! She can relive the vacation seeing her family during her family vacation with any of the photos taken during the trip. Each picture loaded gets added to her playlist and appears for 10 seconds scrolling to the next picture in the list. Grandy and all of her children love this!! I called after seeing it to learn how to upload pictures from my phone taken during the trip. I spoke with Mark who explained step by step. It was quite easy and intuitive after downloading Nixplay from Nixplay Store. You just need the user name and password. What a great idea and wonderful way to relive your fun vacation!!!

Nixplay is usually pretty easy to use. We use it to update frames at our parents houses in different states and it USED to work great. Now the frames somehow became unpaired from Nixplay (hey it happens) but when I tried to use the serial number to reconnect, Nixplay either continues to reload that screen over and over to where I can’t even click on the serial number box to type it in, or it just straight up crashes before I get to the never ending reloading of that page. Again, I used to like Nixplay and it used to be pretty simple to share pictures with our family. Hopefully they will get all the kinks worked out in future updates.

I recently purchased a new iPhone and was having difficulty transferring photos from my phone to this app since my husband phone was already paired up with our frame . I initially emailed support team and was very happy with quick response but still needed additional help and I felt more comfortable talking with support person. Maris/ Lou was so helpful and patient with me as she walked me through each step and even spent extra time allowing me to repeat process so I felt secure in what I needed to do. I would highly encourage anyone who faces any challenges to contact this app support team. They obviously believe in customer satisfaction and in this day and age of endless recordings this was such a relief and pleasure working with Maris Lou and support team. Keep up great work and thank you. Kathleen

I received a smart frame for Mother’s Day. Because I was anxious to get it going I rushed through the setup and pairing of the frame to an account. When it wouldn’t work, because of my own errors, I made another account- and couldn’t pair the frame to that account- then couldn’t get into the original account. Went to support and created a support ticket ON MOTHERS DAY. The next morning to my surprise, there was an email from this app from “Maris” of customer support - it took several emails to undo the mess I created, but Maris was patient and knowledgeable and the situation was resolved and the frame is working perfectly! What a fun gift to receive from my kids - to see their pictures easily. - my advice :
READ the directions before racing to set it up!

I’ve had my frame for one year and just recently had a problem. When I went to Nixplay on my phone to add photos, it kept trying to pair my frame but couldn’t find it. I emailed this app and received a quick response from Anna who was very helpful. When she told me to delete Nixplay and reinstall it, I was hesitant because I was afraid I’d lose all of my pictures that were already on the frame but she assured me that it would be OK. So I followed her instructions and everything is working great again. Anna was very courteous and even asked me to follow up with her and let her know how I made out. I’m really grateful for the support received. It’s not something normally found when running into trouble with these devices. Thank you, Anna.

We purchased 4 of these frames as gifts for Christmas. One for ourselves, of course; one for each of 2 daughters with children; and one for my 88 year old mother. My mother can’t stop watching it! We all absolutely love it.
I had a few set up questions and emailed for some help. I didn’t have to wait long for Joe to contact me and help me through the issues.
These frames are delightful and just the perfect size so my mother can see all the pics and video shorts easily and in the moment. The ability for any family member or friend to email pics to the frame makes it even more delightful. After all, there are gobs of grandchildren and great grandchildren and it’s so fun to get instant happiness through these frames.
Thanks, Joe, for all your help!

I bought three this app frames, two for gifts and one for myself. All of us just love them it is so fun to see your photos of your family, friends and travel flash on by. I’ve called Customer Service three different times to get help loading these frames because I wanted the people I was giving them to to have some photos to start them off. I also wanted to be able to use photos that were not on my phone and in Shutterfly and Costco photos. Each time the customer service rep was able to help me, was very courteous and very knowledgeable and listened to me as I explained my issue. I have spoken to Dino twice and his customer service is exceptional thank you do you know and thank you this app

I just had an excellent interaction with Anna at this app customer service. Very clear, patient and friendly. Answered all my questions.
In our conversation, I realized the implications of not being able to share a playlist with more than 10 people: any new friend invited to send pictures to a playlist already shared with 10 other people, will not be able to see what is that playlist.
This is major limitation. He or she would not know if the picture that they are sending is already there, but most importantly, they will not be able to enjoy the fun of being in a playlist, which defeats its purpose.
I’m giving 5 stars as a vote of confidence in the this app technical team that they will soon remove this major limitation.

I AM SUPER HAPPY with the assistance that Lou gave me over the phone. I had been emailing back and forth to support to no avail for a week. Lou was able to get my this app Frame back up and running. YAY!!! We had changed our WiFi password and I lost my connection and then I lost my PW for the frame. I kept asking the support persons via email to help; however, it just was not happening. She had the exact knowledge as to what to do. The frame was a gift from my son. I was about ready to Give Up and just purchase another one so he would NOT know that I had screwed it up. I am glad I CALLED SUPPORT SERVICES. Lou was so patient with Me. I am quite relieved. I had been stressing. She deserves koodoos!!! I am one happy customer NOW 😎😎 Lou gets 5 Stars from me

Thank You.

Brenda Bryant

I love my this app frame so much! It makes me smile every day when I walk by and see pictures of my family. My sisters and I have one to my dad and I had to call for tech support today because it wasn’t connected to his wireless network and we couldn’t find the remote for his frame. Lou was so great sticking with me through it all. At first we thought I would need to order another remote, but we found his while Lou was working v on that. She then patiently coached me through using the remote to reconnect his frame to his wireless and the pictures my sisters and I had been sending started showing up! She was so kind and even told me that she loved that I was over at my dad’s helping him with his frame. Lou was the perfect combo of personal and professional. Thank you Lou and Thank you this app!!

Received the frame as a gift and had a bit of trouble setting it up initially because my son tried to set it up for me before he mailed the gift, and that caused an account name issue upon setup. Not to worry, though because support called me back within a few hours ON CHRISTMAS DAY and when the initial suggestion didn’t work, I called on the phone and spoke to Mark who hung in there with me until everything was up and working. I like how the thing works...I can give my this app address to my kids or anyone else, and they can send a photo directly to the frame. That makes for a nice surprise when new stuff just shows up. There are a lot of controls for how to display things. I like it.

I bought my son a this app frame and I created 4 playlists but could not figure out how to have the frame play only certain playlists. It was randomly playing all the photos and I wanted to know how to just have it play from the Wedding playlist or the family playlist etc. I called the this app support number and pressed the number for technical support. There was not a wait and the representative that helped me “Lou” could not have been nicer. She explained to me how to do what I wanted to do and actually walked me through it while I did it and made sure that I understood everything. She also asked if I needed help with anything else. I am not very tech savvy but she made it very easy to understand. This is a great product and backed up by great customer support.

We have enjoyed having our this app frame for a couple years. Never had one problem. The past weekend we changed our internet providers and for the life of me I could not reconnect our frame to our new WiFi. I contacted this app just with the hope they would be of assistance. To be quite honest I did not expect a lot of help but emailed them. To make a long story short I did receive a response quite quickly with some very helpful advice. After a couple emails back and forth to Mark I was able to get back online and was good to go. Mark was both patient and helpful with me and my somewhat limited technology knowledge. Such a nice surprise to see people still care about helping others. Kudos to this app and Mark.

The mobile app and frame are super user to use but that is really to be credited to the lovely customer service agent Lou who expertly walked me through the various procedures. She was patient and thorough and was excellent at listening and tailoring her responses to what I was asking. She not only gave me help in uploading my family’s vacation photos from this year and pairing it with my frame but also walked me through the process if I were to get one for my mom and have family from around the country uploading playlists that could be seen on her frame. I will certainly ask for Lou again and am even more pleased with the this app app and frame than when purchasing it last Christmas. I really can’t thank her enough!

Product and app are wonderful. Having our digital picture come from out of hiding in the digital abyss back into an active showplace in our home is wonderful! My oldest is starting college, youngest two years behind him...and they see their childhood memories scroll by...and we get to relive and retell those moments to laugh together and even add more perspective now that they are older. Loved ones passed are still fresh in memory, favorite vacation spot photos remind us why we work so hard, and seeing all the fun we have had makes us realize we actually do more than it feels like. We love our digital frame and the this app Iris we purchased is a beautiful display. Well worth the pricy-but-not-outrageous cost.

my main issue is that when i set the sleep timer the setting for motion detection overrides it. which is a nightmare at night when the dog moves around on the bed and activates the motion detection and turns the frame on when it should be asleep. so i have to remember to power the frame off before bed using the remote or the dog will turn it on and wake me up with the light.
Nixplay also has some usability issues when it comes to adding photos from other sources (google photos), you’d expect it to be on the photo upload to frame screen. i had to do a google search to figure out that i had to go all the way back to the main screen and then to my photos. confusing loops in screens and what they can do.
i’m also going to have to google how to add someone else to the frame for photo uploads because it’s not very easy to figure out in Nixplay , and i only know it’s an option because my parents have one and both upload to it with two different accounts.
“maybe you should read the help booklet in the box” yeah, maybe i should. but an app controlled device like this frame should have a more intuitive design that at least has an onboarding process that doesn’t require you to read a book.

First, I love this product, and so do my in-laws, and parents. The reason we purchased was to share pics of their grandchild. However, Nixplay ’s interface is overly complicated, it is not intuitive. Our first issue was that I wanted to control the photos being uploaded to the frame. However once we paired my mothers phone with the frame, she was then in control of what was uploaded. I was no longer in control of the frame. It would be nice if 2 (or more) phones could be paired to the same frame. My mom can’t figure it out, and she is a retired computer hardware engineer, and forget about my in-laws, they are lost. Once a phone is paired, it is not intuitive as to what an album vs a playlist is, and how you can have your frame play different albums. Creating albums is clunky. I would suggest the developers think of the types of end users and simplify, simplify, simplify.

Update: shortly after I posted this review I received a response from the developer of Nixplay , and within a couple of weeks the new glitch was resolved. WOW! Thank you for being an amazing company, with both great hardware and software. You have made it possible for me to enjoy and save all my grandchildren’s special moments.

I am very upset, I have been using my this app frame and app for a couple years and get many photos from my children and grandchildren. I like to save them into my photo album on my iPad so I can enjoy them. I now cannot save my photos, the option is gone, since the last update. I am very upset, and find the new update useless.

I love my this app frame. It looks nice and plays both videos and shows images. It has huge storage- I feel like I have uploaded a ton and still have only used 5% of the storage.

I made a mistake while making my account and couldn’t get in anymore. I called on a weekend afternoon and had human customer service representative helping me in less than a minute. Joe was super helpful in resetting my account so that I could add more photo to my awesome frame. The whole issue was resolved in just a few minutes and he was super personal.

These frames are expensive but definitely worth the money and we have already purchased another one as a gift.

Our new this app was gifted to us by our son and daughter-in-law who live on the other side of the country. Once it came time to set it up, I needed some guidance so I called the customer support line. I was fortunate to be connected with Joe who guided me through the entire process. As a retired teacher, I was pleased when he asked me, near the end of our conversation, to add more photos and tell him what I was doing as I did it. What a great technique! I’m already in love with this product, partly because it brings my grandchildren right into my kitchen with me everyday, but also because I feel like I know how to manage it all through Joe’s guidance and intervention. Thanks, Joe!

I absolutely love my this app; I got it as a gift and couldn’t be more obsessed with it. I just recently moved and had an issue setting it up, but customer service walked me through everything and solved the issue within minutes! I had the pleasure of dealing with ICE, who was not only incredibly helpful but was also patient and friendly. I’m honestly not one to write reviews, but I couldn’t be more impressed with this app and the customer service department, namely ICE. Nixplay is incredibly easy to use, and getting hold of customer service was even easier. I strongly recommend this product to anyone and everyone! Great customer service, great app, and a great frame!

Called into tech support to get assistance with adding a 2nd frame and setting up account for 94 yr old father. The tech Mark was outstanding in getting new frame up and going and enabled me to transfer some photos immediately
He also assisted setting up my fathers email address so his grandchildren and great grandchildren children can send him photos directly to his frame. This is something GREAT that he will be able to view each morning and stay connected to his family around the country
Thanks for the great system, the great products and most important you great tech support people, MArk was the best. Can’t tell you what a great impact this will have on my dads life

I have 2 this app screens and recently purchased one for my mother. I love the this app but had never tried to share photos with a “friend.” Joe was extremely helpful in assisting me with learning this new “skill”. He was very patient, knowledgeable and professional while also being friendly and not allowing me to feel inept and stupid. His kind manner was greatly appreciated since all of the technology does not necessarily come easily to someone my age. My mother is 92 years old and will get a lot of enjoyment watching these photos of her children and many grandchildren displayed on a this app screen in her home. Many thanks to Joe!