Nixplay Reviews

Nixplay Reviews

Published by on 2020-12-29

Share the moments you capture by sending photos and video directly to a Nixplay
Wi-Fi Cloud Frame. • Send and receive photos and video from friends and
family to display in your frame or theirs • Caption your photos and add
comments to your friends’ photos • Share up to 15 seconds of vi...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Nixplay Reviews

  • By

    Fantastic Frame+Great customer support!!!!

    I have had the 10” seed for 5 years still going strong! I acquired the 13” wave landscape and the 15” original about a year ago. I love being able to add a photo right from my phone or a text message to my frame (and grandma’s) in an instant! And recently the software on all frames has been updated to allow 15 second video clips as well!! Customer support no matter how long ago you bought your frame is great. I had one just a hair over a year it was stuck in a reboot loop. Customer support said no problem and the frame was replaced. Today I spoke with TOM at customer support regarding some APP questions. He was patient and knowledgeable and not in a hurry. I now understand how to navigate and use the app better. *** FYI *** Sign up for emails, wait for a holiday or seasonal sale they happen about every 2 months and get 20 to 30% off! I bought the frames for all my family members 😃

  • By

    about the app

    We have a family with my mother in law her 8 children all married and 23 grandchildren and 13 great grandchildren. We just went on a week vacation after Christmas through new year 2020. One of the Christmas presents given to Grandy was the nixplay. What a wonderful gift!! She can relive the vacation seeing her family during her family vacation with any of the photos taken during the trip. Each picture loaded gets added to her playlist and appears for 10 seconds scrolling to the next picture in the list. Grandy and all of her children love this!! I called after seeing it to learn how to upload pictures from my phone taken during the trip. I spoke with Mark who explained step by step. It was quite easy and intuitive after downloading the app from the App Store. You just need the user name and password. What a great idea and wonderful way to relive your fun vacation!!!

  • By

    Great support!!

    I love my Nixplay frame so much! It makes me smile every day when I walk by and see pictures of my family. My sisters and I have one to my dad and I had to call for tech support today because it wasn’t connected to his wireless network and we couldn’t find the remote for his frame. Lou was so great sticking with me through it all. At first we thought I would need to order another remote, but we found his while Lou was working v on that. She then patiently coached me through using the remote to reconnect his frame to his wireless and the pictures my sisters and I had been sending started showing up! She was so kind and even told me that she loved that I was over at my dad’s helping him with his frame. Lou was the perfect combo of personal and professional. Thank you Lou and Thank you Nixplay!!

  • By

    Sorting playlists

    I bought my son a Nixplay frame and I created 4 playlists but could not figure out how to have the frame play only certain playlists. It was randomly playing all the photos and I wanted to know how to just have it play from the Wedding playlist or the family playlist etc. I called the Nixplay support number and pressed the number for technical support. There was not a wait and the representative that helped me “Lou” could not have been nicer. She explained to me how to do what I wanted to do and actually walked me through it while I did it and made sure that I understood everything. She also asked if I needed help with anything else. I am not very tech savvy but she made it very easy to understand. This is a great product and backed up by great customer support.

  • By

    Awesome Frame and wonderful customer service

    We have enjoyed having our Nixplay frame for a couple years. Never had one problem. The past weekend we changed our internet providers and for the life of me I could not reconnect our frame to our new WiFi. I contacted Nixplay just with the hope they would be of assistance. To be quite honest I did not expect a lot of help but emailed them. To make a long story short I did receive a response quite quickly with some very helpful advice. After a couple emails back and forth to Mark I was able to get back online and was good to go. Mark was both patient and helpful with me and my somewhat limited technology knowledge. Such a nice surprise to see people still care about helping others. Kudos to Nixplay and Mark.

  • By

    Fantastic Customer Service

    The mobile app and frame are super user to use but that is really to be credited to the lovely customer service agent Lou who expertly walked me through the various procedures. She was patient and thorough and was excellent at listening and tailoring her responses to what I was asking. She not only gave me help in uploading my family’s vacation photos from this year and pairing it with my frame but also walked me through the process if I were to get one for my mom and have family from around the country uploading playlists that could be seen on her frame. I will certainly ask for Lou again and am even more pleased with the Nixplay app and frame than when purchasing it last Christmas. I really can’t thank her enough!

  • By

    Great product, great app...a welcome piece in our home

    Product and app are wonderful. Having our digital picture come from out of hiding in the digital abyss back into an active showplace in our home is wonderful! My oldest is starting college, youngest two years behind him...and they see their childhood memories scroll by...and we get to relive and retell those moments to laugh together and even add more perspective now that they are older. Loved ones passed are still fresh in memory, favorite vacation spot photos remind us why we work so hard, and seeing all the fun we have had makes us realize we actually do more than it feels like. We love our digital frame and the Nixplay Iris we purchased is a beautiful display. Well worth the pricy-but-not-outrageous cost.

  • By

    love the frame, app has problems

    my main issue is that when i set the sleep timer the setting for motion detection overrides it. which is a nightmare at night when the dog moves around on the bed and activates the motion detection and turns the frame on when it should be asleep. so i have to remember to power the frame off before bed using the remote or the dog will turn it on and wake me up with the light. the app also has some usability issues when it comes to adding photos from other sources (google photos), you’d expect it to be on the photo upload to frame screen. i had to do a google search to figure out that i had to go all the way back to the main screen and then to my photos. confusing loops in screens and what they can do. i’m also going to have to google how to add someone else to the frame for photo uploads because it’s not very easy to figure out in the app, and i only know it’s an option because my parents have one and both upload to it with two different accounts. “maybe you should read the help booklet in the box” yeah, maybe i should. but an app controlled device like this frame should have a more intuitive design that at least has an onboarding process that doesn’t require you to read a book.

  • By

    Not user friendly.

    First, I love this product, and so do my in-laws, and parents. The reason we purchased was to share pics of their grandchild. However, the app’s interface is overly complicated, it is not intuitive. Our first issue was that I wanted to control the photos being uploaded to the frame. However once we paired my mothers phone with the frame, she was then in control of what was uploaded. I was no longer in control of the frame. It would be nice if 2 (or more) phones could be paired to the same frame. My mom can’t figure it out, and she is a retired computer hardware engineer, and forget about my in-laws, they are lost. Once a phone is paired, it is not intuitive as to what an album vs a playlist is, and how you can have your frame play different albums. Creating albums is clunky. I would suggest the developers think of the types of end users and simplify, simplify, simplify.

  • By

    Amazing customer service

    Update: shortly after I posted this review I received a response from the developer of the app, and within a couple of weeks the new glitch was resolved. WOW! Thank you for being an amazing company, with both great hardware and software. You have made it possible for me to enjoy and save all my grandchildren’s special moments. I am very upset, I have been using my Nixplay frame and app for a couple years and get many photos from my children and grandchildren. I like to save them into my photo album on my iPad so I can enjoy them. I now cannot save my photos, the option is gone, since the last update. I am very upset, and find the new update useless.

  • By

    Great Frame and Great Customer Service

    I love my Nixplay frame. It looks nice and plays both videos and shows images. It has huge storage- I feel like I have uploaded a ton and still have only used 5% of the storage. I made a mistake while making my account and couldn’t get in anymore. I called on a weekend afternoon and had human customer service representative helping me in less than a minute. Joe was super helpful in resetting my account so that I could add more photo to my awesome frame. The whole issue was resolved in just a few minutes and he was super personal. These frames are expensive but definitely worth the money and we have already purchased another one as a gift.

  • By

    New Device, needing support

    Our new Nixplay was gifted to us by our son and daughter-in-law who live on the other side of the country. Once it came time to set it up, I needed some guidance so I called the customer support line. I was fortunate to be connected with Joe who guided me through the entire process. As a retired teacher, I was pleased when he asked me, near the end of our conversation, to add more photos and tell him what I was doing as I did it. What a great technique! I’m already in love with this product, partly because it brings my grandchildren right into my kitchen with me everyday, but also because I feel like I know how to manage it all through Joe’s guidance and intervention. Thanks, Joe!

  • By


    I absolutely love my Nixplay; I got it as a gift and couldn’t be more obsessed with it. I just recently moved and had an issue setting it up, but customer service walked me through everything and solved the issue within minutes! I had the pleasure of dealing with ICE, who was not only incredibly helpful but was also patient and friendly. I’m honestly not one to write reviews, but I couldn’t be more impressed with Nixplay and the customer service department, namely ICE. The app is incredibly easy to use, and getting hold of customer service was even easier. I strongly recommend this product to anyone and everyone! Great customer service, great app, and a great frame!

  • By


    Called into tech support to get assistance with adding a 2nd frame and setting up account for 94 yr old father. The tech Mark was outstanding in getting new frame up and going and enabled me to transfer some photos immediately He also assisted setting up my fathers email address so his grandchildren and great grandchildren children can send him photos directly to his frame. This is something GREAT that he will be able to view each morning and stay connected to his family around the country Thanks for the great system, the great products and most important you great tech support people, MArk was the best. Can’t tell you what a great impact this will have on my dads life

  • By

    Pam - 8116 “sharing photos with a friend”

    I have 2 Nixplay screens and recently purchased one for my mother. I love the Nixplay but had never tried to share photos with a “friend.” Joe was extremely helpful in assisting me with learning this new “skill”. He was very patient, knowledgeable and professional while also being friendly and not allowing me to feel inept and stupid. His kind manner was greatly appreciated since all of the technology does not necessarily come easily to someone my age. My mother is 92 years old and will get a lot of enjoyment watching these photos of her children and many grandchildren displayed on a Nixplay screen in her home. Many thanks to Joe!

A better way to Contact apps

You can now contact Nixplay customer service directly
via Email using our new site -

Contact Nixplay directly

Is Nixplay Safe?

Yes. Nixplay is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2,539 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Nixplay Is 48.7/100.

Is Nixplay Legit?

Yes. Nixplay is a totally legit app. This conclusion was arrived at by running over 2,539 Nixplay User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Nixplay Is 48.7/100.

Is Nixplay not working?

Nixplay works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Nixplay? Report Issue

Leave a comment:

Why should I report an Issue with Nixplay?

  1. Pulling issues faced by users like you is a good way to draw attention of Nixplay to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Nixplay customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Nixplay.

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