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We really like the frames- they have been given to family members as gifts and they get to see their newest little addition to the fam. My only issue is with adding photos to my family’s different albums. One frame was given to my side and another that was given to my hubby’s side; therefore, we want to add different photos to 2 different albums, but we don’t always want to add the same pictures to both albums. If I switch back and forth between the albums I can’t tell which photos have been added to the album. You can see which photos have been added from my photos on my phone, but I often times add the same photo a family’s frame because it doesn’t show if the photo has already been added. Other than spending time figuring out which picture I’ve added to which album, this has been great!

This app is usually pretty easy to use. We use it to update frames at our parents houses in different states and it USED to work great. Now the frames somehow became unpaired from the app (hey it happens) but when I tried to use the serial number to reconnect, the app either continues to reload that screen over and over to where I can’t even click on the serial number box to type it in, or it just straight up crashes before I get to the never ending reloading of that page. Again, I used to like this app and it used to be pretty simple to share pictures with our family. Hopefully they will get all the kinks worked out in future updates.

I was excited to receive the Nixplay photo frame for Christmas. It was easy to set up but I did run into some challenges getting the photos that friends “shared” with me to play on the frame. I tried troubleshooting techniques provided by the Nixplay help menu but ended up needing to call their customer service line. I spoke with A customer service representative in their tech-support named Star. She was exceptional!!! She provided amazing support to me. She listened well, was very patient, talked slowly, and projected a “can do” attitude. Star carefully walked me through the steps to resolve the few technical issues I was having and provided easy-to-understand answers to the several questions that I had. She resolved every issue I was experiencing and I now feel much more confident about how to use my Nixplay photo frame! This is the best service I have received from a company’s customer service in a long time. As a former corporate customer service trainer, I was very happy and extremely satisfied with the assistance that I received from the Star. She is a very valuable asset to the Nixplay team. Keep up the great work Star!