Contact Yoga Wake Up Morning Routine Support

So when I downloaded the app, I played and loved it. I loved it so much, I went ahead and grabbed a year’s subscription. I used it for a while and I figured that I was making a mistake when the alarm wouldn’t go off...until I really worked with it, and the alarm still wasn’t going off. I had recently changed phones so thought I could uninstall/reinstall and see if that would help as it did a few of my other paid apps. When I did that, despite putting in my proper credentials, I got sent back to the free app with no access to anything that I’ve had before. Highly disappointed and frustrated. Especially since I spent so much only 15 days ago. Any advice for how to get my information and access to the premium features?

I’ve had this app for a few weeks. It’s really hard for me to wake up in the morning, but having a person say encouraging things while I roll around and stretch with my eyes closed was actually awesome. So I subscribed. But since then, it doesn’t work. For days in a row now, the app is set and open and it completely misses the alarm time. I have set a back up alarm and when I wake up to the back up alarm I can see that the app is open and running and in the front (an odd requirement this app needs even though other alarm apps don’t) and it has completely missed its mark. This is incredibly frustrating from a pay app. I hope they’ll fix it. I’m going to give it a few more days and then I’m out. I’m no yogi, but I think that starting your morning mad at technology and programmers is totally not zen.

I love this app when it’s working properly - unfortunately it doesn’t go off as an alarm about 50% of the time I set it. The app requires you to be playing silent or ambient noise from the app in order to wake you up at your designated time. The problem is, if I open up any other apps in between setting the yoga alarm/ turning on the “silent noise” and my desired wake up time, it often interferes and my yoga alarm won’t go off. I listen to meditations from other apps to go to sleep and need a couple different alarms to wake myself up in the morning so it doesn’t work for me to only use this app and nothing else from the time I go to sleep until I wake up to do yoga. That said, when it works I love this app. The meditations and breathing exercises that start from the bed and lead to yoga poses on my mat is the perfect transition and helps get me out of bed when I’m really feeling resistant to that. I really hope the tech improves so it’s easier to use this app as a reliable alarm.