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by EMoncaleano

The app itself is fun when it works. However, if you get logged off and you have to sign back in, the app will not recognize the user account. I’ve had to create two subscribe twice now because of this issue. In the latest attempt, I’ve tried to log in using my Apple email and it gives me an error saying it doesn’t recognize the user– despite having purchased a year subscription. I tried to log in through the app maker’s website and it just hangs when I enter the credentials. I’ve sent two emails to the app maker and have not received a response yet. I even reached out to Apple and they are not offering to help either. The customer service for this app is ATROCIOUS. In general, this app is a RIP OFF!!!

by Avalancher2013

They offer a trial. I started it. Later that month, I noticed a $40 charge on my bank account from Apple. I found out it was Lingo. The trial didn’t work, and it charged me for the premium subscription. I am a very careful person. And I enjoy doing trials a lot, and I never mess them up. This was some big on their end. I contacted them and they didn’t give me a refund, and didn’t give me an apology. Also, as far as learning Japanese goes, their product is awful and not worth using. There are a lot of better products out there. Even ones that are free! Try “Bunpro” website! Also, JLPT study materials. They are way better than this app.

by Realistic_standards

This rating is more relating to this particular customer experience rather than the application, but I was appalled that after downloading to see what this application was like, it started automatically billing my iTunes account for their subscription. This is incredibly poorly communicated in the application, I did not have to authorize the subscription purchases and I felt this was a huge violation of trust. Please be careful to delete this application within the trial window when experimenting if this application is something you want.