HelpSpot Reviews

Published by UserScape on 2025-04-23

🏷️ About: Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies.

Rating 3.0/5

Safety Score: 9.7/100

Legitimacy Score: 9.7/100

Overall Customer Experience 😎

🤬 Negative experience

90.3%

😎 Positive experience

9.7%

🫥 Neutral

0.0%

~ from Justuseapp.com NLP analysis of 4 combined software reviews.

⚠️ Share your Experience & Warn Others

Read 4 Customer Service Reviews 😠💢

3.0 out of 5

Needs a lot of work!

by Detay321

HelpSpot needs so much work. It’s buggy and very limited on the functionality.

Slow

by CarterGuy

App is really slow. My Queue shows all open tickets, not what's actually in My Queue.

Update please?

by Thecolorchanges

Needs a bit more polish, a bit neglected after 1+ years, please update. Great product! Best Helpdesk software I've used.

Nice, albeit somewhat neglected mobile interface

by Nathanntg

I love this app and use it for managing customer service and sales for my small business. It helps us coordinate activity, track customer interactions and automate basic tasks. I was very excited when they introduced the mobile app with version 4, as it makes it easier to answer requests on the go (and the web interface is not that mobile friendly). Unfortunately, HelpSpot has not received the same level of polish. There are bugs in text formatting, it crashes occasionally and the interface can unresponsive. I would really value HelpSpot if it kept receiving polish and improvements.

Is HelpSpot Safe? 🙏

No. HelpSpot does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 4 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for HelpSpot Is 9.7/100.

Is HelpSpot Legit? 💯

No. HelpSpot does not seem legit based on our analysis. This conclusion was arrived at by running over 4 HelpSpot User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HelpSpot Is 9.7/100..