HelpSpot Reviews

Published by UserScape on 2023-06-20

About: Take the power of HelpSpot with you. Access all your filters, reply to
customers, and use popular responses for instant replies.

Rating 3.0/5

Safety Score: 31.8/100

Legitimacy Score: 50.2/100

Table of Contents:

Overview
User Reviews (3)
Is it Legit?
Is it Safe?
Not working
Report Issue
Contact Support

About HelpSpot

Access all your filters, reply to customers, and use popular responses for instant replies.

Take the power of HelpSpot with you.

Own your help desk.

Overall User Satisfaction Rating

Negative experience

68.2%

Positive experience

31.8%

Neutral

18.4%

~ from Justuseapp.com NLP analysis of 4 combined software reviews.

3 HelpSpot Reviews

3.0 out of 5

By Detay321

Needs a lot of work!

HelpSpot needs so much work. It’s buggy and very limited on the functionality.

By thecolorchanges

Update please?

Needs a bit more polish, a bit neglected after 1+ years, please update. Great product! Best Helpdesk software I've used.

By CarterGuy

Slow

App is really slow. My Queue shows all open tickets, not what's actually in My Queue.

By nathanntg

Nice, albeit somewhat neglected mobile interface

I love this app and use it for managing customer service and sales for my small business. It helps us coordinate activity, track customer interactions and automate basic tasks. I was very excited when they introduced the mobile app with version 4, as it makes it easier to answer requests on the go (and the web interface is not that mobile friendly). Unfortunately, HelpSpot has not received the same level of polish. There are bugs in text formatting, it crashes occasionally and the interface can unresponsive. I would really value HelpSpot if it kept receiving polish and improvements.

Is HelpSpot Safe?

Yes. HelpSpot is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 4 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for HelpSpot Is 31.8/100.

Is HelpSpot Legit?

Yes. HelpSpot is legit, but not 100% legit to us. This conclusion was arrived at by running over 4 HelpSpot User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HelpSpot Is 50.2/100..