Contact My Total Wireless Support

by MinnesodaFrost

Leaving this service for t-mobile there have been a couple of times where I would be late for the monthly payment due to my checks being delayed or just ending up on a wonky date which isn’t the issue here. My main issue is that not only do they immediately shut off service once it doesn’t go through (no grace period whatsoever) but they wipe your entire account when you miss a payment even if it’s only by a day. I’ve had to re register and make an account 4-5 times now just to be able to pay more to go back on the same plan I was already on. How do you guys expect me to be able to pay a overdue phone bill if you wipe the entire account? Doesn’t matter because in the end I’m switching to t-mobile where I’ll be getting unlimited data talk and text for 30/month where as for 10gb of data and talk and text it costs 35/month on here. This service would be good if it made sense and customer service wasn’t horrendous. I would love for someone to explain to me how I get 1 bar of service from my room in the middle of a suburban area yet at my grandmas house I get 4 bars of service and she lives up in the mountains with the nearest store is a 20min drive. Absolutely makes 0 sense. Oh also if you go past your data good luck their 2g data is basically the same of 0g it’s atrocious.

by TBritt1721

Have been through an extremely extensive redundant process at least six times to try to get my old phone number to my new phone and I still haven’t gotten anywhere. I traded in to get a new phone , but they fail to inform me of the problem of not being able to access any of my applications without my old number and they took in my old phone as a trade-in so I cannot get any verification sent to it in order to port the number over, have been given the runaround and I have been told several times that they would help me by sending me my port information and have not yet to get it and I am extremely frustrated with this whole system yet to go through at least 15-30minutes of automatic prompters over the phone before you can actually talk to somebody and they all sound like scripted robots. Absolute worst phone company I’ve dealt with not to mention. The reason I switched was due to paying for extra data and never receiving it on multiple occasions. I do not recommend this Service provider and still highly disgusted they still cannot receive the proper assistance. I have been calling about every day for the last week now is from a loyal customer since 2015 I’m livid !

by Ms101010

I have been on a 2-line plan for over a year. I purchased a new phone whose IMEI showed as compatible according to the total wireless site, activated the phone and changed to a 3-line plan. Then the service dropped and after hours on the phone with customer service they determined the device was not in fact compatible due to something with megahertz - this information is not revealed on their site nor a common feature you’d look for when buying a phone.
I reverted the plan to a 2-line plan immediately and got an email confirming this. I also returned the phone, paying the $35 restocking fee. I couldn’t return the SIM - out another $8.
I was charged $88 for the new 3-line plan and have yet to see this charge reversed or my plan to reflect the change back to 2-line. I have called (can’t actually get someone - they’re busy), tried chats multiple times (again, too busy to respond), submitted feedback via their survey and asked to be contacted (twice) and wrote a letter - you know, with handwriting and postage.
Terrible customer service. I will continue to request my money back. If 30 days pass with no response, I will be reporting this to the better business bureau.
And the app is beyond glitchy.