Contact FlyGaruda Support

by Aj24000

I had so many problems trying to book my ticket using the website then the app… information would revert back without saving..l then you need to start over… so frustrating…

by Steven Winata

Laggy, not very easy to navigate, no linking to Google or Apple Pay and Wallet features. The GarudaMiles tab especially leaves much to be desired. It was not straightforward to find my activity history (hidden in Profile tab).

Pales in comparison to the apps of its regional rivals (SQ, MH) or the big Mideast carriers (EK, QR, EY)

by Danshari

I booked Garuda flights for 4 persons using this app only to know how poorly designed it is.
First, it doesn’t save your previously typed information. I made a mistake at the end of the form, and try to go back to the previous page. Instead, it took me to the home page and I have to refilled all of the information again.
Second, error in payment processing. I made it to the payment page and filled in my one time password for my credit card. It took a while for the app to process. My bank notification even came faster telling that a payment had been made to Garuda. However, the app said otherwise. So I called Garuda and told what happened, then they asked me to send proof of transaction by email. I sent them email with proof, but then they asked for a billing statement, which will take 7 days to process it with the bank. They could just apologize for their app mistakes and provide an alternative booking solution.
Third, it seems like Garuda doesn’t read the reviews of their app. Only 1 star rating for the 5 star airline? So, don’t waste your time using this app or you’re gonna end up wasting your time writing a long review like me.