Contact FlyGaruda Support

by Danshari

I booked Garuda flights for 4 persons using this app only to know how poorly designed it is.
First, it doesn’t save your previously typed information. I made a mistake at the end of the form, and try to go back to the previous page. Instead, it took me to the home page and I have to refilled all of the information again.
Second, error in payment processing. I made it to the payment page and filled in my one time password for my credit card. It took a while for the app to process. My bank notification even came faster telling that a payment had been made to Garuda. However, the app said otherwise. So I called Garuda and told what happened, then they asked me to send proof of transaction by email. I sent them email with proof, but then they asked for a billing statement, which will take 7 days to process it with the bank. They could just apologize for their app mistakes and provide an alternative booking solution.
Third, it seems like Garuda doesn’t read the reviews of their app. Only 1 star rating for the 5 star airline? So, don’t waste your time using this app or you’re gonna end up wasting your time writing a long review like me.

by Suellenhg

I am trying to register but cannot because the pull down menus do not work. It was fine until I came to Nationality. If you are not Indonesian, you cannot put in a country. The same problem continues for the address etc.

My husband also tried - when he put in his birth date, (he is retired) he could not go on because the app said he had to be at least 2 years old.

With the volcano erupting and flights canceled, it would have been nice to register for notifications.

by IlikeCaesar

One word can describe my experience with both Garuda’s app and their website: horrible. The app constantly crashes. I try to reset my password with the “forgot password” on the app and it tries to direct me to the website but I can never get there. The app is in an endless loop. This airline really needs to start over with its website and app. I have a flight coming up with them in October and I hope this isn’t indicative of how they fly their planes and maintain them.