Contact Tandem Support

by Mr.Fauna

I was so excited when I originally joined Tandem and was looking forward to improving my foreign language which I have been working on for almost a year. I was a little surprised to be cajoled and messaged regularly to upgrade to their premium subscription. After about a week I had gotten a number of romantic type messages from different users which doesn’t really bother me but I wanted to focus on language so I changed my photo to something other than myself it was a humorous photo nothing inappropriate. About a week later I was messaging with someone and having a nice conversation and all of a sudden the conversation was gone and not only that I was blocked, I lost everything a half a dozen friends I was having conversations with everything gone. I have emailed Tandem repeatedly and they will not respond. Basically all human consideration and kindness is missing from the management. I have since looked online and found many similar experiences from tandem, this is why I have titled it run like a prison camp. It’s really unfortunate they don’t communicate with you if there is a problem they just cut you off like you are valueless garbage. I recommend Hello Talk which is a better app anyway and their support treats you like a real person.

by Jay288436

I’ve been a member for a long time with a great reputation and received great reviews from native speakers. Now all of a sudden after all of this time, my account is getting taken down because Tandem wants me to reveal my entire face. I don’t show my entire face because I have a privacy concern. In the past I’ve personally had people steal my images and do things with my pictures (Which I won’t speak about). I don’t see what the issue is when you can see 80% of my face. My picture wasn’t offensive at all, and I received many compliments about my picture every other day. Whoever created this app should take into consideration that some people want to keep their identity private. What does me not showing my entire face have to do with learning and practicing languages? I’ve had this same image up ever since I had the app!!!! I don’t understand why it’s all of a sudden an issue after such a long time. Now I’m going to lose all of my good friends I’ve made on this app All because you can’t see 20% of my face. I’m very upset and disappointed, you guys have to do better. I want a refund now!

by Didibaobaoabc

I am a teacher, I helped a lot of people on this App learn languages. One day, this guy reached out to me and rudely asked me to teach him. I was annoyed by his attitude so I told him I didn’t teach on the App, I had my own online school. He then asked me if I would do it for free, I said no, I told him I would charge money. He then got upset and told me he would report me. He did. A day later, I got banned. I reached out to the support team and told them exactly what happened. I asked them why I got banned, and what I did wrong. I told them the guy was really rude, he asked me a bunch of questions, all I did was answer him. But they didn’t give me an explanation. They just simply told me the decision was final. I would never get my account back and I would never be able to get a new account either. How ridiculous is that? All the compliments and appreciation I got from others didn’t count, this one jerk said something bad about me, they listened. That’s so unfair and immoral. I am really disappointed in these people. They have no sense of justice. I am not gonna say anything anymore, god bless you all!