Wheels Up Reviews

Wheels Up Reviews

Published by on 2024-10-18

🏷️ About: The Wheels Up app is a private aviation app that allows users to search, book, and manage private flights. With over 1,500 safety-vetted and verified private aircraft available, users can personalize their searches, book travel in a few steps, and manage their trips from the palm of their hand. The app also offers on-board catering and ground transportation arrangements, as well as exclusive benefits for members.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
40.4%

😎👌🔥 Positive experience
31.9%

🙄💅🫥 Neutral
27.7%

~ from Justuseapp.com NLP analysis of 4,617 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Quickly resolved hiccup

- Saw all pricing before signing up

- Local rep is cool and not pushy

- Hot flights, hot deals, token travel, shared flights, WhatsApp groups

- Travel private for a fraction of the price

- Booked a place in Tahoe through their “hot nights”

- Trusted travel partner

- Respond quickly

- Go out of their way to make travel plans comfortable, easy and safe

- Pilots are professional and personable



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Ugh

2022-05-22

This is a very poorly run company trying to be the UBER of private aviation. They missed- low quality planes, bait and switch pricing, way too mechanical issues with days long recovery times- couldn’t be happier we left for another service. The stock is a short.

No on demand flights on app

2022-06-23

For the last two weeks when I search for on demand charter flights as a non-member I see a message saying that there is unprecedented demand and that I should email them. What is the point of WheelsUp for non-members? I can just book an on demand charter flight with another app from a different company.

No availability and endless searching

2022-07-24

If availability is low, there has to be another way to look for availability. I have been trying countless times to pull up any flight offering but it is impossible as WheelsUp states that there is no availability. It’s fine to be busy, but at least provide a flexible search method or ability to look at availability routes, routes that need to be booked, etc… Not only would this increase bookings but it would end frustration.

I never was able to find a flight to book so unfortunately, I’m just as in the dark as before signing up.

Far too time consuming

2022-08-25

It’s nearly impossible to find a seat on WheelsUp due to the many iterations available for a search. For example, multiple airports within distance of each other will pop up and then you have 15 minute time interval increments to choose from. So a flight could possibly be available 15 minutes before or after the time you initially entered, but the search result will return that nothing is available. Conversely, there might be a flight available at an airport that is only 20 minutes away from the airport you selected. None of this information is available unless spend all day entering different search options. Deleting app…

Able to check out everything before signing up

2022-09-26

There was a little hiccup but was quickly resolved by the local rep. I was able to play with WheelsUp and saw all pricing before I sign up. I am really happy about that part of WheelsUp . My local rep is pretty cool too. Not pushy and able to answer my millions of questions. I am very likely to sign up. It will have lots of values during this crazy pandemic time.

Me joe part

2022-10-27

What an absolute pleasure to hop on Wheels Up w my wife and two dogs! We commute from Clearwater to Asheville & back often and love it! Members since ‘15

Just like Uber App

2022-11-28

Very easy to use and intuitive.

Da best. Efficient easy travel with and awesome model for private flight.

2022-12-29

So amazingly easy.

Good app for pepole 👍

2023-01-30

I read all the comments everyday and there like real good app and whenever I go in WheelsUp it’s 100percent good

Great 1st trip

2023-03-03

Customer service like the old days!!

Never imagined flying could be so easy

2023-04-01

App & technology, availability, flights and whole experience are top notch—best of the best

Easy to use!

2023-05-03

Love the functionality of the Wheels Up app! so easy to use

First time

2023-06-03

Booked using WheelsUp for the first time , one mistake but easy to work through

Wheels Up does it again

2023-07-05

This Ap is the easiest to book a flight I’ve ever used. I even enjoy looking at future trip possibilities.

Review

2023-08-05

Easy to use. All info at my fingertips and keeps me up to date on any flight changes

Y’all rich

2023-09-06

I downloaded this thinking I can just book a flight without being a member but after being 18 and looking at the prices to join I laughed

Flexibility, Modern, Elegant and value

2023-10-08

An incredible platform and membership service for private flights on demand. The whole company is wonderful and WheelsUp is well designed.

Last minute trip to the Bahamas

2023-11-08

Wheels Up has been a trusted travel partner for us. They respond quickly, go out of their way to make our travel plans comfortable, easy and safe. The pilots are professional and personable.

The real deal

2023-12-10

Been through a few private/semi-private travel programs. Hot flights, hot deals, token travel, shared flights, WhatsApp groups and more. Wheels Up is the real deal and allows you to travel private for a fu@knig fraction of the price you’d normally pay. Anyways, join or don’t join. If you don’t there’s more deals for me! Btw, we’ve already booked a place in Tahoe through their “hot nights” and it was about 25% of market cost. Legit.

Uber of the air

2024-01-10

Perfect for all your private flight needs

Horrible app

2024-11-17

Thought I was gonna be able to view WheelsUp in real time to check it out but the they want your first born baby before you can even look at it. I was prepared to pay the $3000 annual fee but if I can't even see WheelsUp BEFORE that forget it!

Easy to use

2024-11-17

Love the flight time estimate.



Is Wheels Up Safe? 🤗🙏


Yes. Wheels Up is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,617 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Wheels Up Is 44.2/100.


Is Wheels Up Legit? 💯


Yes. Wheels Up is a totally legit app. This conclusion was arrived at by running over 4,617 Wheels Up User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Wheels Up Is 82.5/100..


Is Wheels Up not working? 🚨


Wheels Up works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Wheels Up? Post a Review




Features

- Search, book, and manage private flights

- Real-time pricing for instant booking

- Personalize searches by saving favorite airports and passengers

- Add passengers and additional luggage to trips

- Receive push notifications and SMS updates about flights

- View flight activity, edit payment methods, and download invoicing information

- Arrange on-board catering and ground transportation

- Lower flight costs with empty leg opportunities and shared flights

- Access exclusive benefits as a member

- Explore FAQs or get in touch with the team directly from the app.

  Customer Service/Support
Developer:
Wheels Up Partners, LLC.

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